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Yyyyyy x. yyyyyy


1811-P Stone Mason Ct.-Fayetteville, NC 28304


Account Manager ~ Sales Operations Manager




  Performance-driven sales and management professional with degree in Sales and Management backed by strong track record of success:

  Recognized by direct supervisor with 2015 Culture Award - Triangle South District for building best sales, customer service and operational culture in territory

  Recipient of multiple Most Balanced Location awards in recognition of achieving optimal results across key metrics including revenue growth, customer/business growth and client satisfaction

  Selected by senior management to develop and implement best practices program across territory for strategic sales and positioning of products

  Appointed to create, enhance and execute strategies for generating feedback from front line staff and leaders in support of boosting bottom-line business performance

  Spearheaded Triad Apprentice Program, successfully steering district-wide sales team career development program to promote 20+ associates to leadership positions

  Facilitated long-range employee development Triangle South B.R.A.N.D. program, promoting 3 Solutions Specialists to Solutions Manager within district

  Excel in defining, developing and executing strategies to generate new business, develop existing clients, expand revenue channels, leverage brands/products, and facilitate competitive market positioning; talent for identifying and capitalizing on opportunities

  Dynamic communication, consultation, needs assessment, presentation, negotiation, and relationship management skills

  Sharp business acumen, with extensive background in managing full-scope operations spanning sales, customer service and human resources through inventory, procurement, administrative, cost controls, and P&L

  Motivating, hands-on leader who effectively builds and directs top-performing teams; equally effective in management, independent and collaborative roles

  Expertise in implementing targeted programs and action plans to maximize productivity, efficiency and use of time and resources in achieving aggressive sales, operational and financial goals


Career Track


Verizon-Multiple Locations, North Carolina 2009-Present

General Manager-Fayetteville/Winston Salem/Greensboro; 2012-Present

  Promoted to lead multiple different locations in continually attaining and exceeding KPI targets; manage full-scope operations, with sales, operational and P&L accountability for $12M+ in annual gross revenue and 30+ staff

  Provide comprehensive leadership in training, developing, directing, and mentoring management and associate team members; focus extensively on both team and personal brand awareness in support of building key relationships, delivering world-class service and driving business growth

  Expertly manage all levels of organization plans, services and promotions

  Successfully define, develop and implement targeted action plans to boost productivity, efficiency and profitability; provide vision and benchmarks for overall team success

  Consistently ensure facilities are maintained to surpass company presentation/image standards

Assistant Manager Retail Sales-Burlington/Greensboro; 2009-2012

  Actively collaborated with General Manager in achieving and surpassing aggressive sales and operational performance goals

  Evaluated staff and provided expert sales feedback and coaching to boost individual and team results




B.S., Professional Retail Sales and Management, Bellevue University-Bellevue, NE


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