Award-winning management leader with a work history of consistently exceeding performance goals.

  Earned multiple best awards for delivering outstanding service and achieving stellar performance.

  Consistently promoted to positions of greater responsibility for exceeding performance objectives.

  Outstanding listening, verbal communication and interpersonal skills to gain the trust of key stakeholders.

  Proficient with Microsoft Office Suite and Kronos.

University of Kentucky (UK) HealthCare Lexington, KY                   2015

Patient Access Supervisor, Admissions, Good Samaritan Hospital

  Managed 14 employees, which was added by six employees across multiple departments within 30 days.

  Interviewed candidates for employment opportunities and hired associates that were an ideal fit.

  Planned implementing a new 24-hour service, including working with leaders across departments.

  Decreased admission times from 10 minutes to 7 minutes.

  Achieved a 100% collection rate within six weeks, which as a record for the hospital.

  Established new policies to ensure compliance and prevent lost inventory.

  Prepared weekly and monthly audits for the Finance Department.

  Served on the patient advocacy, patient awareness and patient focus committees.

Colorado Springs Pathology Associates Colorado Springs, CO               2014-2015

Practice Manager

  Helped a pathologist grow her medical practice from zero to eight clients within four months.

  Developed a business plan, as well as objectives, policies and procedures.

  Spearheaded marketing initiatives to acquire new clientele.

  Created databases using information gathered from research, surveys and data analysis.

  Prepared analytical reports, including cost comparison analysis.

University of Florida (UF) Health Gainesville, FL 2008-2013

Financial Manager/Administrative Assistant, Florida Recovery Center (2013)

  Assisted with management transition ensuring continuous productivity and collections.

  Managed a $520,000 monthly budget and led more than 20 staff dispersed across three teams.

  Developed and managed implementation of a new pricing structure, including marketing efforts.

  Played an integral role growing the facility from 10 to 70 clients.

  Negotiated vendor contracts with Humana, Blue Cross Blue Shield (BCBS) and United.

  Performed weekly and monthly audits to ensure the hospital met compliance standards.

  Ensured purchasing card compliance for physicians and staff with p-cards.

  Trained staff during a clinic-wide computer system implementation and served as an Epic Super User.

University of Florida (UF) Health Gainesville, FL 2008-2013

Financial Counselor, Vista & Florida Recovery Center (2010-2013)

  Counseled and screened patients for eligibility in person, over the telephone or via email.

  Updated systems with current activity to secure authorization from insurers and processed payments.

  Helped patients through the hospital admissions process.

  Increased employee satisfaction and retention after creating and implemented a training program.

  Audited weekly reports, old accounts, charts and deposits.

Film Clerk (2008-2010)

  Supported physicians and maintained the Radiology Department reading room.

  Trained physicians during their initial week of orientation at the hospital on how to use telecommunication and computer systems.

  Helped interview potential residents for the Residency Program.

Chuck E. Cheese s 2004-2006

Opening Manager

  Led a team of up to 40 personnel to maximize their potential and excel at this high-volume restaurant.

  Ensured children and their guests had a fun and interactive experience on their special day.

Bachelor of Science (BS), Biology, with a minor in Environmental Science; graduated Cum Laude

University of Florida Gainesville, FL

Associate of Science (AS), Health Administration, with a minor in Communications; graduated Cum Laude

Santa Fe College Gainesville, FL

Volunteer, Pregnancy Center; once a week.

Dear Hiring Manager:

With this letter, I wish to express my strong interest in joining the Colorado Department of Human Services as a Manager of Research, Analysis and Data.

As demonstrated in the accompanying resume, I have valuable, hands-on experience communicating with a variety of key stakeholders, from leaders of other departments to community resources. My experience includes working with managers to determine data needs and to explain current data trends. I have performed research and analysis to ensure quality control and meet business objectives.

As a Patient Access Supervisor at Good Samaritan Hospital for UK HealthCare, I decreased admission times from 10 minutes to 7 minutes. Separately, for University of Florida Health, I played an integral role growing the facility from 10 to 70 clients while managing a $520,000 monthly budget and leading more than 20 staff dispersed across three teams. I possess outstanding project management skills.

I am willing to pay for my own relocation expenses. As your leader, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

407-409-0059