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Objective: Practice Development Manager/Account Manager Northern Fort Lauderdale

Accomplished w Client Centered w Detail Driven w Leader w Mentor w Innovative w Highly Effective

      Extensive and progressively responsible experience in practice management and marketing in medical, dental, and customer relations environments

      Well versed in patient financing and insurance involvement in dental and medical settings

      Excellent communicator with demonstrated ability to collaborate with staff, management, business partners, and others at all organizational levels

      Outstanding blend of organization, prioritization, leadership, and interpersonal skills

      Proven ability to lead and supervise team members, manage a wide range of duties simultaneously and coordinate multi-level directives within administrative management and marketing roles

      Consistent success is rooted within the combined concepts of quality, continuous improvement and effective process enhancements

Key Strengths

Hollywood Dental Care, Hollywood, FL, 2015 present

Office Manager

         Proficiently manage all aspects of business office function for this busy 4-dentist practice, including scheduling, billing, accounts receivable, collections, insurance verification and posting insurance payments. Process employee payroll and prepare periodic bonuses. Continually improve office productivity while meeting monthly goals.

         Assist patients with financing through CareCredit and Lending Club dental credit services.

         Maintain contact with all insurance companies to ensure receipt of full and accurate payments.

         Serve as treatment coordinator to provide higher-level client service.

         Coordinate regular employee training sessions.

Doctors Dental, Coconut Creek FL, 2014 2015

Office Manager

         Provided full office management services as described above, though for a smaller practice.

Drs. Garvar and Stewart D.M.D., Tamarac, FL, 2012 2014

Office Manager

         Served as office manager for this 2-dentist practice until the office closed upon the dentists retirement. Presented financial data and projections on a biweekly basis.

HCA Physician Services Primary Care, Plantation, FL, 2010 2011

Practice Manager and Marketing & Business Development Representative

         Provided full administrative management for this busy urgent care, family practice, walk-in clinic. Supervised a staff of 10 in directing the daily operations of the clinic.

Continued

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Professional Experience, continued

         Actively promoted the business in the local community. Attended regular Chamber of Commerce events for the cities of Plantation, Lauderhill, and Sunrise for the purpose of promoting Plantation Primary Care services to small businesses and within the community.

         Expertly maintained and presented all weekly manager s reports including revenue projections, cash collections, expenses, and productivity. Monitored the organization s budget, explored revenue enhancement opportunities, and ensured cost efficiency in all operational areas.

         Regularly assessed work load and altered processes to minimize labor costs while ensuring appropriate staffing levels on a continual basis. Assisted in recruiting, hiring, and developing clerical and clinical staff.

         Ensured and maintained high levels of patient satisfaction and high quality service. Maintained and trained others in strict patient confidentiality and customer service.

         Held regular staff meetings; assisted front office and clerical staff in developing and implementing short- and long-term workplace objectives for personal and organizational benefit.

         Oversaw and approved payroll time approval, OnBase bill payments, and daily banking activities.

         Ensured compliance with all regulatory requirements in training and licensing.

Solantic Urgent Care Center, Coral Springs, FL, 2009 2010

Center Manager and Marketing Representative

         Provided full administrative management for this urgent care, walk-in clinic as described above for HCA Physician Services. Supervised a staff of 13 as well as provided training, developing, mentoring, and coaching to meet the center s needs.

         Actively promoted the business through participating in Chamber of Commerce events for the cities of Parkland, Coconut Creek, Margate, and Coral Springs to promote Solantic s services to the community.

Carlos R. Fiallo, D.M.D., Miami, FL, 2006 2009

Office Manager

         Provided full office management, insurance, and customer service activities for this 1-dentist practice.

OMI of Ft. Lauderdale, Ft. Lauderdale, FL, 2005 2006

Office Manager and Marketing Representative

         Effectively supplied all office management operational support as well as all human resources functions for clerical and clinical staff. Verified all billing to ensure accuracy and compliance.

         Met with the marketing team monthly to review target acquisition progress and establish new goals.

         Successfully conducted outside consultative sales in visiting area physicians offices to promote the center s services. Organized and executed weekly networking lunches and dinners for area physicians.

Sunshine Medical Center, Inc., Ft. Lauderdale, FL, 2001 2005

Medical Practice Manager and Marketing Representative

         In addition to effectively managing the business office, coordinated and directed an office move from Port Everglades to Ft. Lauderdale, including securing all required local licenses.

         Organized office events and staff training during the process of centralizing operations.

         Actively marketed the business within the new practice area to expand the company s reach. Served as liaison contact for clients.

Earlier Professional Experience

         Assistant Office Manager, Bosley Medical Group, Inc., Boca Raton, FL

Associate of Business Administration, Sacramento City College, Sacramento, CA

Technical Skills

         Microsoft Word, Microsoft Excel, MS PowerPoint, MS Outlook

         Dentrix, Quickbooks, EasyDental, Kronos, OnBase