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Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ email@example.com
Details-Focused Team Player Committed to Meeting and / or Exceeding Project Objectives
Multimillion-Dollar Retail Operations ￨ District / Regional Operations ￨ Profit / Loss
Global Marketing ￨ Niche Marketing ￨ Market Intelligence ￨ Strategic Planning ￨ Customer Service
Team Building ￨ Training / Development ￨ Coaching / Mentoring ￨ Competitive Analysis ￨ Trends Tracking
Capacity-Building Plans ￨ Best Practices ￨ Process Optimization ￨ Funds Development ￨ Project Management
Budget Development / Control ￨ Marketing Communications ￨ Product Development ￨ Key Positioning Strategies
Highly Accomplished Executive who makes sound decisions to reflect positively on multimillion-dollar business operations in alignment with a company s vision, value, and goals. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results across Fortune 500 corporations, local firms, government agencies, and foundations. Visionary Professional who rises above business challenges to improve the bottom line, generate new revenue streams, and achieve winning outcomes, including quickly adapting to evolving marketplace scenarios. Excellent Communicator who develops synergistic relationships with cross-geographical executives, business / operational teams, and customers, and who leads by example and with ethics and integrity.
Commercial Operations Manager
Capitalize on the opportunity to lead forward-thinking commercial operations initiatives. Oversee daily business in alignment with unit goals and objectives, and manage profit / loss of a $10-million branch per revenue and profit plans. Recruit, train, mentor, and manage service associates, sales associates, and multiple supervisors across various fast-paced locations. Comprehensively identify operational deficiencies and implement plans for improvement while monitoring expenses and analyzing branch performance in compliance with state and federal agencies requirements. Actively drive branches sales and services excellence.
Personally lead periodic and ad hoc management meetings.
Direct profit / loss of medium- to large-scale revenue branch operations.
Implement companywide programs, initiatives, and current operational guidelines.
Reinforce service standards by conducting quality control training and / or inspections.
Lead efforts to increase customer base, boost retention, and ensure consistent top-line growth.
Strategically steered performance-centric operations by building a top-notch team delivering an advanced level of quality and services across all daily activities. Drove business growth by leading staff recruitment, hiring, new hire orientations, and training / development efforts. Collaborated with regional leadership to use financial data to optimize performance. Developed lucrative business relationships within market, region, and company, and actively monitored and ensured ongoing department / facility performance metrics were met. Prepared ongoing communications and DISH Standard Operating Procedures (SOPs) to ensure seamless business processes. Demonstrated talent in managing profit / loss, annual budgets, purchasing, auditing, and regulatory compliance.
Engaged employees in new business opportunities and strategies.
Personally coached, mentored, and developed staff to exceed core goals.
Maximized cost savings for DISH and customers by creating dynamic new programs.
Consistently delivered high-level customer satisfaction by generating programs and practices.
Created equipment preventative maintenance, safety, and building / grounds maintenance programs.
Yyyyyy x. yyyyyy ￨ (xxx-xxx-xxxx Page Two
Spearheaded results-generating store operations with full profit / loss responsibility, including recruiting, training, mentoring, and managing a customer service-focused team of management and associates; planning and prioritizing daily workflow to exceed store-wide goals; and ensuring compliance with company and legal policies, procedures, and regulations. Cost-effectively prepared, analyzed, and reconciled financial reports, created and administered capital and expense budgets, determined trends and areas of opportunity, and delivered advisement on cost control methods. Guided execution of companywide programs and strategic initiatives.
Coordinated safety, operational, and quality assurance reviews.
Conceptualized, developed, and implemented strategic facility plans.
Proactively implemented and monitored loss prevention and safety controls.
Continually maximized sales, market share, account retention, and market growth targets.
Leveraged relationships with organizational stakeholders to promote company change efforts.
Led targeted decision-making in directing daily operations of 400+ individuals driving pre-canvass correction, postal correction, sorting, batching for transcription, questionnaire check-in and assistance, follow-ups, re-interviewing, and coding initiatives. Contributed sharp analytical abilities toward managing payroll and data capture of high-volume payroll and personnel forms, as well as inventory and supply management. Directed all facets of routine clerical tasks required for the collection, control, review, and reporting of high-volume data.
Efficiently analyzed production reports while adjusting to expedite production.
Ensured seamless flow and quality of completed field work by monitoring work status.
Reviewed results of systemic quality controls to meet and / or exceed specific levels of quality.
Medicare Marketing Manager
Played a vital role in developing Medicare marketing devices and media buys while tracking effectiveness of each campaign on the target demographic. Coordinated sales mailings and sales / marketing initiatives with marketing and research departments while assisting in sales processes by purchasing and qualifying key leads.
Collaborated with agency to implement campaigns to optimize creativity.
Tracked campaign activity, including mid-campaign reporting and reports development.
Master of Science in Leadership
Summa Cum Laude Honors
Master of Business Administration (International Business Emphasis)
Advertising, Sales & Management Studies ￨ Cum Laude ￨ Top 10% of Class
Bachelor of Arts in Advertising ￨ Marketing
Member, National Black MBA Association (NBMBAA)
President, Greater Xxxxxx Area Pest Control Association (GMAPCA)
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