Personable professional seeking a challenging role in the (INSERT FIELD/INDUSTRY HERE).

  Stellar listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of key stakeholders in person, over the telephone or via email.

  Proactively identified and resolved problems in real time using strong judgment and people skills.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Possess basic networking skills, including learning troubleshooting skills on my own.

  Proficient with the Windows operating system; Microsoft Office Suite; Lotus Notes; and Adobe Photoshop.

Ralphs 2008-Present

Customer Service Associate

  Demonstrated excellent listening and communication skills to assist shoppers with their grocery needs.

  Communicated effectively with a variety of key stakeholders on a daily basis such as customers, vendors and colleagues, including store management.

  Maintained diplomacy and tact when confronted by frustrated or irate customers and work diligently to find a favorable solution to meet their needs.

  Gained the trust, confidence and respect of management to serve as a backup to the Service Deli Manager.

  Trained, mentored and coached service deli on best practices of operations.

ABB Inc. 2006-2007

Customer Service Associate

  Displayed strong technical competency by establishing a Wi-Fi network for the office.

  Performed basic troubleshooting of office equipment to prevent colleagues from losing productivity.

  Prepared open order reports for customers using Microsoft Excel, and other reports using Excel and Word.

  Used Lotus Notes to plan a regional meeting with employees throughout the U.S.

Bachelor of Science, Business Administration (BSBA), High Tech Management; earned 2005

California State University, San Marcos

Associate of Science (AS), Business Administration; earned 2002

Antelope Valley College

Leadership Team, Priority Christian Club; formed a worship team with other members.

Dear Hiring Manager:

I am currently seeking a challenging opportunity at your organization and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, I am a personable professional with stellar listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of key stakeholders in person, over the telephone or via email. For example, during my career, I have proactively identified and resolved problems in real time using strong judgment and people skills. I also boast solid time management, attention to detail and organizational skills, including prioritizing tasks.

I am genuinely passionate about the IT field and possess basic networking skills, including learning troubleshooting skills on my own. I am also proficient with the Windows operating system; Microsoft Office Suite; Lotus Notes; and Adobe Photoshop.

I hold a Bachelor of Science in Business Administration (BSBA), with a focus in High Tech Management, from

California State University, San Marcos.

As your employee, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

David Bunch

954-309-9702