• Top Performer who makes sound decisions to reflect positively on business / administrative operations in alignment with a company s vision, value, and goals, and who works to efficiently manage multiple priorities, tasks, and projects.
• Ambitious Self-Starter with a passion for customer service who rises above challenges to achieve winning outcomes.
• Bilingual Communicator (English / Spanish) who develops synergistic relationships with executives, senior-level decision-makers, and customers; who excels in autonomous and collaborative work environments; and who leads staff by example and with integrity to build strong teams while applying new systems and methods to optimize success.

• Capitalized on the opportunity to lead forward-thinking support for engineers in the control of high-volume documentation, including assigning part numbers, revising numbers, and document revision levels per critical goals.
• Controlled master design documents after point of initial release (i.e. master file and hard copy and / or electronic copy), along with monitoring change requests and backing up a large-scale database to optimize operations success.

  Efficiently handled all facets of microfilming and digitizing.

  Performed accurate daily updates of the engineering library.

  Successfully facilitated product support documentation preparation.

• Strategically steered highly complex senior-level public health initiatives, including mentoring and managing a top-performing team providing quality-focused customer service to 150,000 qualifying Medicaid recipients across Xxxxxx.
• Led targeted decision-making among a details-driven team of 20 staff, including providing training on program policies / procedures, ensuring full compliance with public health laws and regulations, and maintaining competed records.

  Optimized administrative efforts by handling effective cost containment and reduction.

  Delivered IT support troubleshooting for teams performing end user file and PC management.

  Successfully managed escalated calls, and investigated and resolved complaints by enforcing key policies.

• Utilized broad scope of industry knowledge toward leading profit-generating financial services operations, including cross-selling bank products and services based on customer needs in accordance with bank s program standards, as well as opening, updating, and / or closing customer accounts and investigating and resolving product / services issues.

  Continually expanded positive relationships with new / existing customers and co-workers.

  Proactively participated in training programs to acquire and maintain job knowledge and skills.

• Maximized bottom-line performance by assisting store teams with sales of customer contracts, including handling warranty management, pulling products from inventory, applying customer payments, and filling completed orders.
• Demonstrated skill in the marketing and selling of company products, accessories, pricing plans, promotions, and service features, including driving competitive offers and providing critical market feedback regarding local competition.

  Successfully achieved and / or exceeded personal sales and profit goals.

  Supported management with inventories, reports, and / or additional projects.

• Played a vital role in collecting, maintaining, and distributing design drawings for Engineering and Construction initiatives to ensure compliance to customer requirements; performed clerical typing; and managed a key database.

  Established a new filing system and computer database for design drawings and documents.

  Provided team with latest revision of design drawings, and assured obsolete documentation was removed.

Undergraduate Network Systems Administration Studies DeVry University

Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Internet Applications