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Experienced Healthcare Administrator and Operations Professional seeking Healthcare Operations assignment utilizing Information Technology expertise with Health Informatics capabilities

Healthcare Administration/Management ~ Program Development/Implementation ~ Administration ~ Budget Management ~ Medical Records Control ~ Staff Development/Leadership ~ Project Management ~ Physical Fitness Trainer ~ Regulatory Compliance ~ Patient Assessment/Care Techniques ~ Emergency Response ~ Healthcare Instruction ~ Health Program Coordination ~ Medical Ethics/Protocols

MS Office Suite (Word/Excel/Access/PowerPoint/Outlook), MEDPROS, CHCS I & II, ALTHA/ALTHA-T

  Career built over 12 years in performing broad array of assignments providing Healthcare/Medical Administration, Client Direction, Program/Records Management, Public Relations, Healthcare Training & Development, Staff Leadership, Equipment/Asset Oversight and Inventory Control

  Upcoming Master of Health Administration, with Healthcare Operations Specialization; also have earned Master of Divinity with Concentration in Chaplaincy, and a Bachelor of Science in Sports and Health Science with Concentration in Athletic Performance

  Recipient of relevant, crucial training as an Emergency Medical Technician, a Diploma in Fitness and Nutrition, and Certification as a Personal Trainer from the National Exercise and Sports Trainer Association as well as a Personal Training Certificate of Completion from the United States Sports Academy

  Exceptionally knowledgeable in utilizing information and computer science, social and behavior science and interdisciplinary study and application of IT-based innovations in healthcare service delivery, management and planning; expertise in patient interaction, assuring comprehensive oversight and management of all relevant documentation and records

  Highly skilled in overseeing projects to maximize available resources and methodologies in acquiring, storing, retrieving and using health and biomedicine information; continually work within parameters of clinical guidelines utilizing formal medical terminologies as well as various information/communication systems

  Outstanding, demonstrated strengths in developing and overseeing wide array of programs designed to support improved fitness while advocating for highest levels of physical performance capabilities; continually merge/blend information technology systems with expertise in employing proven, hands-on methodologies for healthcare delivery

USAR Unit Administrator, United States Army Reserves, West Hartford, CT 2013 2014

         Provided excellent administrative support to unit Commander for day-to-day activities; established goals and set priorities for accomplishing assigned functions, assigned/assessed work of unit personnel and reviewed incoming directives/policies/instruction to advise Commander concerning those affecting unit functions.

         Continually assisted in development/implementation of SOPs, oversaw preparations for various official visits, managed multiple aspects of publications program including distribution, interfaced with headquarters as Commander representative to assure clear understanding of programs and any associated problems/issues, and developed resolution recommendations regarding problems/issues with various administrative policies and procedures.

         Adroitly analyzed and compiled data needed for preparing recurring or one-time reports and supported Commander with planning/submitting budget proposals including expenditure recommendations.

         Tasked to oversee unit/individual training and collaborated with Commander in establishing goals and training program changes; also counseled personnel regarding career progression vis- -vis training and managed acquisition of training materials, utilizing automated systems to request/monitor training allocations.

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         Advised Commander concerning mobilization and assisted unit mobilization officer with technical guidance/assistance; reviewed mobilization files and assisted with implementation of and compliance with unit safety and physical security policies/procedures.

         Performed array of Human Resources Management-related actions concerning personnel/finance/automated systems activities; reviewed reenlistments, separations, discharges, transfers, MOS changes, security clearances, retirements, promotions, awards, officer/enlisted efficiency reports, unit training, attendance and any needed disciplinary actions.

         Managed medical and other records, scheduled medical testing and documented results, served as point-of-contact for Unit Family Support Program and mitigated any identified deficiencies including those connected with pay issues.

         Utilized automated systems and SIDPERS-USAR interface to handle personnel issues, processed pay actions with Defense Joint Military Pay System-Reserve Component (DJMS-RC) and Automated Drill Attendance Reporting Software (ADARS) systems, and maintained automated systems to ensure timely and accurate submission of data; performed regular quality control activities/reviews.

Medical Support Assistant, Veterans Health Administration, West Haven, CT 2011

         Effectively performed wide array of administrative duties including coordinating assistance services for veterans, performing varied clerical services, maintaining topic currency to support appropriate responses to inquiries on multiple topics and assuring timely responses to veterans requests.

         Proficiently accessed/uploaded data from Composite Health Care System (CHCS), Ambulatory Data System (ADS) and Clinical Information System (CIS); transcribed physician/nursing orders concerning patient activities, diets and medications, scheduled appointments and interacted with patients/visitors both in person and via telephones.

         Assured that patient records were maintained in adherence to prevailing regulations, reviewed for accuracy to assure inclusion of relevant data, assisted with clerical responsibilities for patient admission/care/discharge, and prepared correspondence, progress reports, medical statements, memoranda and statistical reports utilizing variety of automated software programs.

         Also handled all office-support activities including properly utilizing office equipment, i.e. computers and facsimile equipment, preparing correspondence including emails, processing documentation, and opening mail and disbursing appropriately while continually developing planning that addressed prioritizing, organizing and accomplishing assigned responsibilities.

         Rapidly responded to any emergency calls and notified appropriate emergency medical personnel; managed emergency telephone lines, public announcement system and emergency alarm system.

Assistant General Manager, Body of Change/Pro Results, Marietta, GA 2006

         Utilized subject matter expertise to assist clientele with achieving fitness goals by focusing on maximizing muscular strength/revitalization/endurance, flexibility and cardiovascular endurance.

         In support of overall operations performed introductory training assessments as well as personalized consultative interaction that resulted in training package purchasing; assigned clients to specific trainers and followed up with strong supervision of activities.

         Provided strong, in-depth direction, evaluation and technical support to staff of 20 team members and four managers, with accountability for maintaining needed staffing levels while developing work schedules that maximized personnel resources yet controlled labor costs; continually emphasized the importance of developing/maintaining excellent customer relations.

         Effectively supported organizational profitability goals by efficiently overseeing product/materials inventory to assure positive revenue flow and developed cost control programs to reduce operational expenditures.

         Successfully provided administrative management through skillful preparation of all general accounting/inventory/collection reports and managed client and organizational documentation prepared by staff, trainers and members.

Personal Trainer, EP Fitness, El Paso, TX 2004 / 2006

         Utilized excellent interpersonal working relationship skills to develop client base and assist individuals with reaching personal goals for fitness/healthy living, strongly emphasizing changes in dietary lifestyle patterns/habit; designed individualized nutrition counseling and provided one-on-one fitness instruction that considered client lifestyle and preferred activities, tailoring programs to meet individual client requirements.

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         Drove sales of initial memberships as well as renewals and personal training packages to organizational members, regularly contacting members to offer introductory training assessments; continually met/exceeded sales objectives while receiving strong customer satisfaction feedback and provided excellent training to new Trainers regarding sales techniques.

         Tracked and evaluated client progress regarding food intake, fitness/physical progress and body measurements and carefully maintained records; gained crucial information through use of Physical Activity Readiness Questionnaire (PAR-Q), a health history and personal goal questionnaire, nutrition form, body fat analysis and initial/periodic fitness assessments; also instructed new Trainers on multiple personal training methods.

         Was additionally tasked with designing/implementing resistance training programs for improved muscular strength/endurance and promoting cardiovascular training that reduced fat, built endurance and strengthened heart; successfully added flexibility training designed to reduce/prevent injury.

United States Army 2002 2010

Assistant Head Basketball Coach, Fort Bliss, TX (2009-2010)

         Skillfully instructed/trained top-ranked National Military League women s basketball team; analyzed skills, devised daily/weekly training goals and implemented crucial ability-enhancing strategies.

         Focused on game and techniques/skills development, physical conditioning and team sportsmanship; designed drills, oversaw personnel and recorded game statistics; noted for individual and team defense.

Health Care Squad Leader, Fort Bliss, TX (2008-2009)

         Provided operational management for 84-bed, 24-hour Combat Support Hospital clinic; designed fitness programs for 120 individuals as well as training program for instructors and taught 30+ personnel on proper care/use of unit equipment.

         Was responsible for development including training and achieving deployment readiness of two soldiers; also mentored two peers and grew leadership skills while overseeing daily work performance of 200 soldiers.

         Successfully designed education program for soldiers that taught foreign language, tested knowledge of nutrition, assessed physical fitness improvements and improved military/medical knowledge and, under physician supervision, performed multiple preventive, therapeutic and emergency medical procedures.

         Expertly provided 100% accountability/serviceability in managing $150K+ in technical/tactical supplies and equipment and held major role in maintaining and coordinating use of equipment valued in excess of $1M.

         Due to outstanding performance was selected to attend Army-wide testing of Medical Communications for the Combat Casualty Care System that tracked military medical treatment plans/progression.

Emergency Medical Services Supervisor, Fort Bliss, TX/Bucca, Iraq (2006-2008)

         Served as Emergency Room Shift Leader providing healthcare for 27K+ detainees and 6K multi-coalition service members and civilian contractors; oversaw air transfers including appropriate care, managed patient check-in/-out, scheduled appointments utilizing computerized database, assisted patients in preparing for examinations/procedures, scheduled laboratory work and performed emergency first aid as well and electrocardiograms (EKGs); also managed uploading of medical record data into database and maintained medical records for detainees.

         Expertly screened medications, was responsible for triage activities concerning 77 critically-injured detainees following rocket attack, cataloged injuries/medications, performed various medical procedures under direction of physician, assured proper levels of medical supplies and oversaw maintenance/use of $100K+ in equipment.

         Tasked with responsibilities for supervising, training and developing physical fitness/morale/general welfare of four soldiers; also trained three soldiers to work independently on Detainee Air Transfer Operations and oversaw clinic attached to fully-deployable 84-bed Combat Support Hospital.

         Selected to serve as Medical Processing NCOIC for Detainee Air Transfers from Iraq, Kuwait, Qatar, Saudi Arabia, United Arab Emirates, Lebanon and Israel.

Ambulance Team Leader, Fort Bliss, TX (2005-2006)

         In this assignment was involved in crucial decision-making regarding operational support, provided battlefield medical aid including emergency first aid, interacted with patients and instructed on physical training and Combat Life Saver courses; continually ensured ambulance held all needed supplies and was mission-ready; was accountable for equipment/supplies valued at over $125,000.

         Skillfully managed planning for unit missions and prepared forecasts for personnel living quarters/supply requirements; supervised 75 soldiers including supporting professional development and assuring dissemination of information on battlefield and in garrison environment.

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Healthcare Specialist, Fort Jackson, SC / Fort Sam Houston, TX / Fort Bliss, TX (2002-2005)

         Provided comprehensive patient support including responding to calls for medical assistance, stabilizing patients for transportation to hospital and performing any needed emergency treatment.

         Oversaw work performance of 70 military health professionals providing highest levels of care for 750 military personnel; was responsible for training hundreds of military personnel, LCNs, CNAs and others; taught advanced first aid classes with an average student passing rate of 95%+, and conducted training/certification in techniques that included sterilization, medical procedures, emergency assessment, first aid, pharmacology and patient monitoring.

         Successfully managed patient check-in/-out, scheduled appointments utilizing computerized database, obtained patient medical records, read/recorded vital signs, escorted patients to examination rooms, assisted patients in preparing for examinations/procedures, reviewed questionnaires and alerted physicians/assistants regarding any anomalies; also performed emergency first aid, IV therapies, blood draws and EKGs and scheduled laboratory work.

         Administrative responsibilities included interviewing patients, documenting medical histories, maintaining health records, scheduling patient appointments and maintaining accurate log, and verifying insurance/eligibility; ensured that all information was continually maintained in a highly confidential manner, in alignment with all organizational as well as federal regulations.

In an earlier assignment, served as a Police Officer with the University of Georgia Police Department in Athens, Georgia, from 2002-2002.

Established and serve as CEO of the Coach Desmond Ministries, Inc., in Marietta, Georgia; have set organizational mission, vision and goals and continually communicate duties and responsibilities of key leaders.

Capella University, Minneapolis, MN (Online)

Masters of Health Administration, Specializing in Healthcare Operations; expected graduation 2018

Graduate Certificate in Health Informatics and IT

Liberty University, Lynchburg, VA

Master of Divinity, Chaplaincy Concentration

American Military University, Charles Town, WV

Bachelor of Science in Sports and Health Science, Athletic Performance Concentration

Relevant Training/Certifications:

Emergency Medical Technician Intermediate Course, U.S. Army Medical Command, Fort Bliss, TX

Emergency Medical Technician Basic Course, U.S. Army Medical Command, Fort Sam Houston, TX

Personal Trainer, National Exercise and Sports Trainer Association, El Paso, TX

Fitness and Nutrition Diploma, Thomson, Education Direct, El Paso, TX

Personal Training, Certificate of Completion, United States Sports Academy, Daphne, AL