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Yyyyyy x. yyyyyy

121 Town Loop #0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx

Experienced Administrative and Operations Professional with 7+ years of experience within high-stress environments with a strong background in providing support to internal customers and managing complex operational situations. Experienced in leading complex projects, implementing unique organizational strategies, and generating comprehensive sales/operational reports. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

 

Key Competencies

 

Administrative Support Team Leadership Process Improvement Salesforce Administration

Problem Solving/Critical Thinking Strategy Implementation Strategic Account Management

Internal Customer Support Microsoft Excel Queries Microsoft Office Suite, SQL, WMS, ProClarity

 

Professional Experience

HB Fuller Construction Products July 2010-Present

Demand Specialist/Analyst (2016-Present)

  • Direct day to day administrative operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
  • Develop complex reports outlining operational metrics and analyzed large sets of data related to sales trends, finished goods/raw materials, and packing inventory days on hand trend
  • Generate 18 month sales and production forecasts for various business channels, provide administrative support to the commercial team, and monitored report accuracy monthly

 

Salesforce Administrator (2014-2017)

  • Coordinated Salesforce system logistics within the organization which centered on maintaining a Salesforce.com CRM system on a day to day basis
  • Set-up and maintained new users within the system, provided training for various user groups, and identified potential system weaknesses/risks
  • Created standardized reports and customized dashboard, assisted with troubleshooting of user accounts, and led the development of a complaints reporting database (launched 2017)

 

ERP/OTC Analyst (2014-2016)

  • Acted as Tier 1 process support for several departments which included sales, operations, customer service, marketing, data maintenance, and reporting
  • Recognized as the Data/Commercial Lead during a company acquisition which required creating standard queries/tools and acting as a SME for IT/ERP projects

 

Customer Service Specialist (2012-2014)

Customer Service Coordinator (2010-2012)

  • Managed customer service operations within the organization which included performing extensive data entry and monitoring orders within an order management system
  • Identified and resolved escalated customer service situations, maintained rapport with key client accounts, and monitored special pricing
  • Worked closely with members of the warehouse team to ensure that customer orders are shipped accurately and on-time

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