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Yyyyyy x. yyyyyy
121 Town Loop #0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced Administrative and Operations Professional with 7+ years of experience within high-stress environments with a strong background in providing support to internal customers and managing complex operational situations. Experienced in leading complex projects, implementing unique organizational strategies, and generating comprehensive sales/operational reports. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.
Key Competencies
Administrative Support Team Leadership Process Improvement Salesforce Administration
Problem Solving/Critical Thinking Strategy Implementation Strategic Account Management
Internal Customer Support Microsoft Excel Queries Microsoft Office Suite, SQL, WMS, ProClarity
Professional Experience
HB Fuller Construction Products July 2010-Present
Demand Specialist/Analyst (2016-Present)
- Direct day to day administrative operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
- Develop complex reports outlining operational metrics and analyzed large sets of data related to sales trends, finished goods/raw materials, and packing inventory days on hand trend
- Generate 18 month sales and production forecasts for various business channels, provide administrative support to the commercial team, and monitored report accuracy monthly
Salesforce Administrator (2014-2017)
- Coordinated Salesforce system logistics within the organization which centered on maintaining a Salesforce.com CRM system on a day to day basis
- Set-up and maintained new users within the system, provided training for various user groups, and identified potential system weaknesses/risks
- Created standardized reports and customized dashboard, assisted with troubleshooting of user accounts, and led the development of a complaints reporting database (launched 2017)
ERP/OTC Analyst (2014-2016)
- Acted as Tier 1 process support for several departments which included sales, operations, customer service, marketing, data maintenance, and reporting
- Recognized as the Data/Commercial Lead during a company acquisition which required creating standard queries/tools and acting as a SME for IT/ERP projects
Customer Service Specialist (2012-2014)
Customer Service Coordinator (2010-2012)
- Managed customer service operations within the organization which included performing extensive data entry and monitoring orders within an order management system
- Identified and resolved escalated customer service situations, maintained rapport with key client accounts, and monitored special pricing
- Worked closely with members of the warehouse team to ensure that customer orders are shipped accurately and on-time
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