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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Career Profile


Dedicated and accomplished Operations Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative processes.


Key Competencies


Operations Management Product Merchandising Staff Management & Training Attention to Detail

Microsoft Office Suite Special Event Management Vendor Management Contract Negotiation

Loss Prevention Standards P&L Management Merchandising Performance Management


Professional Experience

Bed Bath and Beyond, Yuma, AZ September 2007-Present

Store Manager (2014-Present)

  Direct day to day retail store operations within a fast-paced environment with a focus on increasing productivity and operational revenue levels

  Review comprehensive financial statements and activity/sales reports, design innovative standard operating procedures, and design cost reduction initiatives

  Supervise internal team members which requires providing individualized coaching/training along with handling employee relations functions such as termination and performance management

  Oversee inventory logistics which included ordering required resources, managing merchandising tasks, and developing unique merchandising displays


Operations Manager (2011-2014)

  Coordinated administrative tasks within the organization which included creating staff work schedules, planning sales promotions, and created pricing/credit terms based on forecasts/customer demand

  Created store layouts and displays, provided training to both new and existing staff members, and directed the movement of merchandise throughout production facilities

  Maintained a significant knowledge of training best practices which included classroom training, demonstration, meetings, conferences, workshops, and on the job training


Department Manager (2007-2011)

  Facilitated customer service and administrative operations which included greeting incoming customers, diffusing escalated customer service situations, and monitoring sales/customer service metrics

  Hired and trained front-end staff members, ensured operational best practices were followed, and worked closely with members of executive management


Borders Books & Music, Boston, MA September 2000-August 2007

Floor Manager/Operations Manager

  Managed daily floor operations which included supervising front-end staff members, implementing standard operating procedures, and monitoring sales/productivity metrics

  Interviewed and hired new staff members, processed terminations when needed, and provided training in regard to sales and customer service best practices


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