Dedicated and accomplished Operations Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative processes.

Operations Management Product Merchandising Staff Management & Training Attention to Detail

Microsoft Office Suite Special Event Management Vendor Management Contract Negotiation

Loss Prevention Standards P&L Management Merchandising Performance Management

  Direct day to day retail store operations within a fast-paced environment with a focus on increasing productivity and operational revenue levels

  Review comprehensive financial statements and activity/sales reports, design innovative standard operating procedures, and design cost reduction initiatives

  Supervise internal team members which requires providing individualized coaching/training along with handling employee relations functions such as termination and performance management

  Oversee inventory logistics which included ordering required resources, managing merchandising tasks, and developing unique merchandising displays

  Coordinated administrative tasks within the organization which included creating staff work schedules, planning sales promotions, and created pricing/credit terms based on forecasts/customer demand

  Created store layouts and displays, provided training to both new and existing staff members, and directed the movement of merchandise throughout production facilities

  Maintained a significant knowledge of training best practices which included classroom training, demonstration, meetings, conferences, workshops, and on the job training

  Facilitated customer service and administrative operations which included greeting incoming customers, diffusing escalated customer service situations, and monitoring sales/customer service metrics

  Hired and trained front-end staff members, ensured operational best practices were followed, and worked closely with members of executive management

  Managed daily floor operations which included supervising front-end staff members, implementing standard operating procedures, and monitoring sales/productivity metrics

  Interviewed and hired new staff members, processed terminations when needed, and provided training in regard to sales and customer service best practices