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Driven, focused, and knowledgeable Strategic Leader with 10+ years of experience in high-stress environments in addition to a strong background within various industries. Experienced in overseeing daily administrative operations, designing strategies focused on increasing efficiency/productivity, and leading internal teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Operations Management Logistics/Transportation Planning Process Improvement

Customer Service/Support Cross-Functional Team Management Strategy Development

Team Leadership Report Generation Vendor Management Current Secret Security Clearance

• Direct day to day administrative functions within a fast-paced retail banking environment with a concentration on increasing productivity and operational revenue
• Identify client financial needs and make appropriate product recommendations, contact potential clients within the community, and diffuse escalated customer service situations
• Play a lead role in internal team meetings, implement innovative sales/business development strategies, and complete Membership Advisor training courses

• Facilitated logistical operations which centered on maintain positive relationships with both domestic and foreign defense agencies, wholesalers, and distributors
• Worked closely with Iraq s National Operation Center in the development of standard operating procedures, oversaw transportation functions, and generated comprehensive reports
• Monitored shipments and provided tracking updates to customers, resolved supply chain interruptions, and made appropriate logistical recommendations

• Supervised a team of 20 staff members which required creating staff schedules, providing individual training, and diffusing escalated staff situations
• Consistently demonstrated superior project management acumen which included creating project plans, tracking progress, and reporting results
• Identified customer metrics and compared performance, maintained proprietary materials, and oversaw change management logistics
• Successfully decreased planning time from an average of 5 weeks to 2 days during a 300% ground operations increase throughout the Trans-Arabian network

• Supported strategic operations within the organization which included creating training documents, implementing strategic plans, and diffusing difficult customer service situations
• Reviewed complex data and generated reports, monitored over $400,000 in equipment, supervised team members, and managed contractor relationships

Yyyyyy x. yyyyyy

• Supported administrative operations which included identifying and implementing innovative standard operating procedures within an office consisting of 9 staff members
• Implemented a detailed filing system, maintained comprehensive operational databases, and distributed outgoing/incoming correspondence
• Assisted in daily office operations which included creating presentations, coordinating meetings, and typing memorandums/internal communication