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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Driven, focused, and knowledgeable Strategic Leader with 10+ years of experience in high-stress environments in addition to a strong background within various industries. Experienced in overseeing daily administrative operations, designing strategies focused on increasing efficiency/productivity, and leading internal teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Key Competencies


Operations Management Logistics/Transportation Planning Process Improvement

Customer Service/Support Cross-Functional Team Management Strategy Development

Team Leadership Report Generation Vendor Management Current Secret Security Clearance


Professional Experience

Navy Federal Credit Union, Vienna, VA November 2014-Present

Member Relations Advisor

  • Direct day to day administrative functions within a fast-paced retail banking environment with a concentration on increasing productivity and operational revenue
  • Identify client financial needs and make appropriate product recommendations, contact potential clients within the community, and diffuse escalated customer service situations
  • Play a lead role in internal team meetings, implement innovative sales/business development strategies, and complete Membership Advisor training courses


United States Army, Baltimore, MD November 2015-November 2017

Logistics Officer (2015-2017)

  • Facilitated logistical operations which centered on maintain positive relationships with both domestic and foreign defense agencies, wholesalers, and distributors
  • Worked closely with Iraq s National Operation Center in the development of standard operating procedures, oversaw transportation functions, and generated comprehensive reports
  • Monitored shipments and provided tracking updates to customers, resolved supply chain interruptions, and made appropriate logistical recommendations


Commander (2013-2015)

  • Supervised a team of 20 staff members which required creating staff schedules, providing individual training, and diffusing escalated staff situations
  • Consistently demonstrated superior project management acumen which included creating project plans, tracking progress, and reporting results
  • Identified customer metrics and compared performance, maintained proprietary materials, and oversaw change management logistics
  • Successfully decreased planning time from an average of 5 weeks to 2 days during a 300% ground operations increase throughout the Trans-Arabian network


Hertz, Colonial Heights, VA March 2012-March 2014

Manager Trainee

  • Supported strategic operations within the organization which included creating training documents, implementing strategic plans, and diffusing difficult customer service situations
  • Reviewed complex data and generated reports, monitored over $400,000 in equipment, supervised team members, and managed contractor relationships


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

Defense Contract Management Agency, Colonial Heights, VA May 2007-January 2011

Office Automation Clerk

  • Supported administrative operations which included identifying and implementing innovative standard operating procedures within an office consisting of 9 staff members
  • Implemented a detailed filing system, maintained comprehensive operational databases, and distributed outgoing/incoming correspondence
  • Assisted in daily office operations which included creating presentations, coordinating meetings, and typing memorandums/internal communication




Bachelor of Science, Business Management/Marketing

Virginia State University, Petersburg, VA




Bronze Star Medal

Army Commendation Medal

national Defense Service medal

Global War on Terrorism Expeditionary Service Medal

Global War on Terrorism Service Medal

Armed Forced Reserve Medal

Inherent Resolve Campaign Medal




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