- 173 Georgia Ave Ÿ Xxxxxx, SC xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Dear Hiring Manager,

        In response to a job vacancy posting for the position of ________________, I am taking this opportunity to tender my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my more than 29 years providing high-performance sales, customer service, and operations management in the retail and hospitality industry. I am currently with Charles Package Store in Estill, SC as a Manager/Cashier providing oversight to daily store operations while ensuring point-of-sale efficiencies. Prior to this, I had worked as a Front Desk Manager at Winton Inn in Xxxxxx. Before migrating to the U.S. in 2009, I managed and grew the family restaurant business in India for 12 years. For more details, please take a moment to go through my resum .

In leveraging my entrepreneural acumen, I bring to the table not just my sales, customer service, and operations management competencies, but also my personal strengths that include a passion for achieving business objectives through sustained customer-focused and results-driven leadership excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals so critical in building a solid business reputation, generating revenues from repeat business, and fostering word-of-mouth promotions in highly competitive markets.

I am confident that my experience and personal strengths offer the right mix of qualifications with which I can build a mutually rewarding career and help achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through any of my contact points indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.

Sincerely,

RAJKUMAR OBEROI

Attachment: Resum

- 173 Georgia Ave Ÿ Xxxxxx, SC xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Sales/Customer Service/Business Manager (Retail Hospitality)

Qualifications Profile

    Highly self-motivated and results-driven management professional with more than 29 years providing high-performance sales, customer service, and operations management in the retail and hospitality industries.

    Detail-oriented, analytical and methodical with critical thinking to address work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.

Key Expertise

    Strategic Planning & Execution

    Marketing & Sales (Trad. & Online)

    Entrepreneurship & Hospitality Business Development

    Multiple Account Management

    Customer Service Management

    Relationship Management (Clients, Suppliers, & the Public)

    Front & Back Office Operations Management

    Point-of-Sale Operations

    Inventory Management

    Fiscal & Budget Management

    Process/Workflow Improvement

    Profitability Management

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management

Professional Experience

    Managed day-to-day store operations focusing on quality communication, customer service support, point-of-sale management, and product representation for each client.

    Ensured adherence to work deadlines and service quality in addressing service requirements and emergency call-outs.

    Interacted with customers and retail buyers in expediting orders and following-up on shipping status.

    Resolved customer complaints and issues with company products to restore confidence and maintain patronage.

    Assisted in motel operations working as first person to welcome guests, processing bookings, and address guest requirements for a satisfying customer experience with the rooming facilities.

    Trained new employees in customer service and motel operations.

    Resolved customer complaints and issues to restore continued patronage and word-of-of mouth promotion.

    Managed store operations focused on improving cost efficiencies and customer service improvement.

    Developed and executed new processes and systems for increasing customer service satisfaction while managing merchandise inventory losses through work integrity, implementation of more effective store and inventory security, and storage handling.

    Grew the business with consistent profitability that made the store attractive to investors (business was sold prior to taking a new job).

    Oversaw store operations, ensuring compliance with customer service standards and profitability targets.

    Trained front and back-office personnel on store policies regarding payments, service quality, cashiering, and merchandise returns/exchanges.

    Managed store merchandise inventory with improved security, integrity, and attention to details that prevent losses and maintain cost effective storage.

    Developed highly empathetic customer and vendor relationships while exceeding sales goals and sustaining a solid reputation in the local restaurant business.

    Founded and grew a family restaurant business starting in Eranakulam, Kerala, India and moved to Sahibabad, UP.

    Developed a solid market following and reputation for excelling in local cuisine and dining service quality through, relationship integrity and attention to detail in customer service. Managed the business prior to migrating to the U.S.

Education

ALBERT S COLLEGE ERANAKULAM Ÿ Kerala, India (1987)

Associate Degree, Completed 2 years prior to developing the family business