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Driven, focused, and knowledgeable Strategic Leader with 15+ years of experience in high-stress environments in addition to a strong background within a variety of industries. Experienced in leading successful cross-functional teams, designing strategies focused on increasing productivity, acting as a liaison between the company and community members, and overseeing staff training. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, suppliers, clients, and members of management.

Operations Management Strategy Development Process Improvement Staff Training/Coaching

Attention to Detail Business Development Customer Service Complex Problem Solving

Team Leadership Report Generation Project Management Account Analysis/Research

Oral/Written Communication FDLIS, FRVIS, David, and IMS Systems MS Office Suite

• Demonstrated an innate ability to constantly improve productivity levels and build rapport with customers within the community

• Voted Most Likely to Give Their Time due to a track record of serving on committees, supporting team members, and assisting with special projects

• Directed daily administrative and operational functions within the tag/title/DL branch office which included processing transactions and assisting customers with inquiries
• Supervised administrative team members which required providing individualized coaching in addition to providing training to new staff members
• Recognized as a member of the leadership team which included serving on several committees, implementing standard operating processes, and supporting special projects
• Successfully identified inefficiencies and streamlined processes which improved productivity, obtained high levels of customer satisfaction, and corresponded with customer via phone/email
• Utilized superior communication and interpersonal abilities to build positive relationships with both internal and external clients

Certified Florida Collector, State of Florida Department of Revenue

Certified Notary, Florida Notary Association (Through November 2019)

Completed Coursework Includes: Management of Florida Tax Collectors Office, The Collection & Distribution of Property Taxes & Non-Ad Valorem Assessments in Florida, The Collection of Licenses, Taxes, and Fees, and Duties & Responsibilities of Florida Tax Collectors