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Yyyyyy x. yyyyyy
- 1998 Hwy 5 W Xxxxxx, GA xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Sales Administration (healthcare Insurance)
Qualifications Profile
Dynamic and results-focused professional with more than 10 years providing high-performance sales, customer service, administration, and operations support in the insurance, healthcare, beauty care, and automotive businesses.
- Provide outstanding customer service in handing insurance services involving premium collections, adjustments, policy changes, renewals and cancellations.
- Deliver efficient administrative support in sales and operations that maintain customer patronage in highly competitive insurance, auto dealerships and beauty care businesses.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Key Expertise
Sales Management
Service Sales Management
Customer Service Management
Relationship Management (Customers, Public, & Suppliers)
Operations Management
Tactical & Operations Planning
Time Management
Inter-Office Coordination
Policies & Regulatory Compliance
Healthcare
Medical Billing & Coding
Medicare & Medical Insurance Administration
Administration
Personnel Administration
Staff Supervision & Training
Office & Staff Administration
Office Supplies Inventory
Records & Document Management
Technical
Company proprietary DBMS.
MS Office (Word, Excel, PowerPoint, Access, & Outlook),
Professional Experience
Underwriting Technical Assistant, Safehold Special Risk, Inc. Xxxxxx, GA Aug 2013 Present
Calculate premiums, refunds, commissions, adjustments, and new reserve requirements using insurance rate standards, notifying insurance agents and accounting department of policy cancelations or renewals.
Process and transmit insurance claims for approval or further investigation as well as new client information against acceptance criteria for policy reinstatement when criteria are met.
Correspond with clients or agents to obtain information to modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
Provide customer service in educating clients on proceeding with claims or referrals.
Intern - Health Information Management, Tanner Medical Center Xxxxxx, GA Jan Jun 2013
Processed patient admission or discharge documents, including medical insurance billings.
Reviewed patient documents/records for completeness, accuracy, and compliance with regulations.
Entered demographics, medical histories, disease, diagnostic procedures, & treatment into a patient database system.
Prepared and submitted statistical/narrative reports, and graphic presentations of medical information such as tumor registry data for use by hospital staff, researchers, and other healthcare practitioners in treating patients.
Administrative Assistant, AAA Auto Sales Xxxxxx, GA Jan 2005 Jan 2010
Prepared and processed invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Welcomed office visitors and directed them to specific individuals when qualified.
Analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution.
Performed general office administration such as addressing phone calls, ordering supplies, maintaining records in database systems, performing basic bookkeeping, sorting/routing correspondences, and archiving documents.
Receptionist, Vanity Salon & Spa Xxxxxx, GA Jan 2003 Jan 2005
Addressed customer inquiries, welcoming/directing guests & callers to appropriate officers according to their needs.
Collected payments and deposited end-of-day sales into accredited banks, posting and maintaining records of collections and disbursements.
Managed payables, disbursing funds from cash accounts to pay bills or invoices.
Provided administrative support, scheduling client appointments arranging meetings, conferences and business travels, processed payroll and resolved complaints from customers or the public.
Note: Gap in employment from 2010 to 2013 due to full-time completion of college course.
Education
A.A.S. in Health Information Technology
WEST GEORGIA TECHNICAL COLLEGE Waco, GA (2013)
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