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Yyyyyy x. yyyyyy

Employee-Centric Leader Who Achieves Insightful, Industry-Leading Learning & Development Results


131 Lincoln Road Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx


Qualifications for [ Insert Specific Job Title Here ]


Learning / Development Operations Multi-Site Team Building / Training

Sourcing / Recruitment Coaching / Mentoring Program Design / Development

Multi-Site Business Transformation Executive Development 360-Degree Feedback

New Hire Program Development Distance Learning Processes Enterprise Implementation

Multi-Project Management Change Management Behavioral Interviewing Career Enrichment

Scorecard Metrics Learning Vendor Management New Tools / Technologies BPO Change Advocate


Highly Accomplished Learning & Development Executive who conceptualizes and delivers dynamic multi-site employee training programs and processes while contributing up-to-date knowledge of evolving industry trends to collectively address workforce design and affect positive change. Ambitious Training Leader who aligns awareness of cultural, economic, and social matters to deliver business-specific learning strategies to enhance team-centric performance. Excellent Communicator who builds synergistic relationships with C-level executives, stakeholders, vendors, and clientele, and who leads teams by example and with ethics and integrity.


Career Highlights Include:

  Offering proven expertise with instructor-led, virtual, and computer-based training efforts.

  Boasting of key strengths in managing high-performance teams to create a cohesive workforce.

  Delivering new hire training and new sales model training book of business to 28,000+ U.S. staff.

  Actively seeing the big picture while restructuring L&D roles and establishing multi-site teams.

  Launching a new Work-at-Home Contact Center, TTT sessions, and LMS offerings for 1,800+ users.

  Aligning with a compaxxxxxx s vision, value, and goals to drive cross-functional team training initiatives.

  Supporting a range of JPMorgan Chase clients across the U.S. and Philippines, including creating new Operations Training Centers in the Philippines to meet strategic, large-scale globalization deadlines.

  Conducting data-based Training Center assessments to determine viable new real estate locations and closures, and leading efforts to a change vendor classroom support model to an expanded associate support model to result in higher associate satisfaction with training and overall preparedness levels.


Professional Synopsis


Altice USA, Bethpage, XXXXXX 2016 Present


Director of HR Learning & Talent

  • Capitalize on the opportunity to lead forward-thinking business learning initiatives, including piloting innovative vendor technologies and tools to accelerate knowledge absorption and reduce learning curves.
  • Lead a high-performance and distance learning organization of 20+ top-performing team members, including mentoring Learning Managers and Specialists responsible for creating the learning experience.
  • Design and implement new hire functional programs to achieve strong evaluation and metric performance.


Cablevision, Bethpage, XXXXXX 2014 2016


Business Training Director

  • Direct results-generating business learning initiatives, including key enterprise IBM Skills-Based Routing.
  • Spearhead extensive training for Centers, Stores, and Sales clients while supporting customer-facing staff.
  • Designed and implemented a virtual new hire experience resulting in strong participant evaluation and metric performance, and created a highly popular enterprise Behavioral Interviewing Learning program.
  • Developed a distanced facilitation team through certifications, observations, and peer coaching processes.


Yyyyyy x. yyyyyy

Employee-Centric Leader Who Achieves Insightful, Industry-Leading Learning & Development Results


Page Two (xxx-xxx-xxxx


Professional Synopsis (continued)


Capital One Bank, Melville, XXXXXX McLean, VA 2011 2014


Training Director

  • Direct a Branch Learning Delivery department s comprehensive operations, including mentoring and managing Training / Process Managers, Facilitators, and Contract Associates ranging from 40 to 55 employees with the department supporting classroom learning for 7,300 associates and 1,000 branches.
  • Coordinated efforts among 8 Vice President Regional Executives and 60 District Managers to identify training needs and curricula saturation while partnering with 6 HR Consultants to implement core solutions.
  • Executed performance management departmental activities, including facilitating comprehensive behavioral interviewing certification, appraisals, objective / development planning, and 360 feedback tasks.
  • Drove business growth by sourcing, recruiting, interviewing, and hiring talent to achieve a competitive talent bar, and developed performance improvement processes (e.g. Scorecard Metrics, Facilitator Coaching).


JPMorgan Chase, Garden City, XXXXXX 2001 2011


Vice President of Business Training Manager

  • Utilized broad scope of industry knowledge and business acumen toward evaluating clients business environments, including assessing diverse needs and developing curricula to accelerate knowledge transfer.
  • Directed high-performance facilitation and design distanced team of up to 8 associates responsible for delivering training via different mediums, including instructor-led training, virtual, and computer-based.
  • Participated on a national Business Transformation Team comprised of key leaders responsible for organizational change management, and led Executive Development programs for key career enrichment.


Macy s, Xxxxxx, XXXXXX 1999 2001


Manger of Systems Training

  • Designed detailed system manuals and learning communications to deepen associates technical skill sets.
  • Directed high-level training video projects in partnership with internal Communications Department to reach multi-site staff via broadcast, including handling scripting, acting, editing, and location coordination.
  • Led targeted decision-making in the rigorous testing of POS activities to assure high-quality technical materials.




State University of Xxxxxx at Stoxxxxxx Brook, Stoxxxxxx Brook, XXXXXX


Bachelor of Arts


Professional Development & Membership


Development Dimensions International (DDI) Facilitator Certification

Behavioral Interviewing Certification Program Design ADDIE Certification


Member Society for Human Resource Management (SHRM)


Licensed Notary State of Xxxxxx


Excellent Professional References Provided Upon Request


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