• Dynamic Leader who offers a background in Non-Profit Operations, Membership Services, Program Management, Project Management, Advertising / Promotions, Business Administration, Customer Care, Public Relations, and Community Outreach; contributes talents in Team Buxxxxxxding / Training, Budget Control, Microsoft Word / Excel, IMPAK, IMIS, and Records Management; and exhibits an abxxxxxxity to see the big picture at all times.
• Top Performer who boasts above-average career results, and can make sound decisions to reflect positively on non-profit and / or for-profit business environments and operations in alignment with an employer s objectives.
• Excellent Communicator who buxxxxxxds and sustains synergistic relationships with peers and the community; showcases a reputation for quality, exactness, and results; and leads teams by example and with integrity.
• Ambitious Self-Starter who excels in both autonomous and collaborative environments to achieve key goals.

Manager Membership Services ￨ Customer Care

  Capitalize on the opportunity to direct membership and customer care services, including driving operational results by managing an annual dues renewal campaign for 14,000+ members generating $2.4+ mxxxxxxlion annually.

  Lead targeted annual dues discount program and telethon, and further support forward-thinking evaluation of membership recruitment, retention programs, and member benefits which are instrumental in driving results.

  Expertly develop, monitor, and analyze membership statistics and reports, and assist in the revenue-generating development, implementation, and the management and monitoring of related budgets to achieve objectives.

  Comprehensively manage general and endorsed maxxxxxxing list requests and special interest group e-blasts, along with managing and maintaining all membership data, processing course registrations, and product orders.

  Spearhead training of membership / customer care teams on all policies and procedures, and optimize use of operational resources to attain goals by planning and prioritizing workflow and delegating diverse project tasks.

  Direct membership application review process with Membership Diversity and Executive Committees and Board.

  Successfully manage a popular mentor / mentee program.

  Personally write membership articles for three different publications.

  Lead preparation of annual meetings with 15,000+ attendees, and manage exhibits.

  Manage the Membership Diversity Committee in collaboration with Chief Communications Officer.

  Serve as ASGE Special Interest Group liaison collaborating with chairs of eight special interest groups.

  Collaborate with Elsevier, the publisher of the organization s GIE: Journal for efficient maxxxxxxing operations.

Membership Services Coordinator

  Strategically steered membership services initiatives by communicating among general membership, leaders, and chapters via extensive face-to-face contact, telephone calls, and online queries to meet or exceed critical goals.

  Optimized administrative efficiency by updating and / or maintaining database, processing membership applications and dues, recording financial data, and preparing and / or processing bank deposits for dues received.

  Ensured seamless operational processes by supporting staff in developing reports for membership tracking and market share, and further composed and generated comprehensive membership rosters for recordkeeping.

  Supported Membership Services Manager in disbursing membership materials and assisting with special projects.

  Served as a proactive designated staff liaison to the American Dental Association.

  Delivered quality back up support to receptionist and administrative assistant as required.

  Led targeted staff training on all policies, procedures, and protocol, as well as computer system use.

Bachelor of Science in Communications ￨ Public Relations Xxxxxx State University

Extensive Baccalaureate Business Studies Moraine Valley Community College

Non-Profit Management Certificate Program University of Texas at Austin Professional Development Center

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Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

I am excited to buxxxxxxd a rewarding career with your company, and can offer experience in Non-Profit Operations, Membership Services, Program Management, Project Management, Advertising / Promotions, Business Administration, Customer Care, Public Relations, and Community Outreach. I am also well-versed in Team Buxxxxxxding / Training, Budgeting, Work Prioritization, Microsoft Word / Excel, IMPAK, IMIS, and Records Management, among other areas.

To complement my background, please note that I attained a Bachelor of Science in Communications and Public Relations from Xxxxxx State University and hold a Non-Profit Management Certificate from the University of Texas at Austin Professional Development Center.

Currently, as a Manager of Membership Services and Customer Care for the American Society for Gastrointestinal Endoscopy, I expertly direct all membership and customer care services, including driving operational results by managing an annual dues renewal campaign for 14,000+ members generating $2.4+ mxxxxxxlion annually. During this time, I lead targeted annual dues discount program and telethon; consistently evaluate membership recruitment, retention programs, and member benefits to enhance society operations; develop, monitor, and analyze membership statistics and reports; develop, manage, and monitor large-scale budgets; and lead training of membership / customer care teams on all policies and procedures.

Within this role, I:

  Successfully manage a popular mentor / mentee program.

  Personally write membership articles for three different publications.

  Lead preparation of annual meetings with 15,000+ attendees, and manage exhibits.

  Manage the Membership Diversity Committee in collaboration with Chief Communications Officer.

  Serve as ASGE Special Interest Group liaison collaborating with chairs of eight special interest groups.

  Collaborate with Elsevier, the publisher of the organization s GIE: Journal for efficient maxxxxxxing operations.

[ Suggestion! Address Here Any Skxxxxxxls / Qualifications / Achievements Relevant to the Job Posting ]. As this is just a sampling of my abxxxxxxities, please kindly refer to my enclosed resume for additional experience.

I look forward to hearing from you, and thank you in advance for your careful consideration.

Sincerely,

Yyyyyy x. yyyyyy