Innovative, results-oriented Professional eager to contribute strong leadership and communication

capabilities to a progressive organization.

         Recognized for rapidly establishing rapport among clientele and maintaining lasting relationships.

         Demonstrated ability to optimize efficiency throughout daily operations by streamlining existing processes.

         Over 15 years of experience providing top notch customer service throughout multiple industries.

Lyon Management Group 2007-Present

Property Director

         Received multiple merit based promotions by demonstrating strong leadership and interpersonal skills.

         Leverage top notch customer service abilities to successfully maintain satisfaction while promoting retention.

         Champion process improvement initiatives by implementing effective strategies throughout day to day operations.

         Interface daily with community residents, providing inquiry resolution and necessary support.

         Chief responsibilities include rent collection, regulatory compliance and oversight of staff members.

         Conduct key market trend research and competitive analysis to maximize profitability throughout pricing and renewal increases.

         Generate thorough financial reports; utilize to accurately forecast projected revenue.

         Heavily involved in talent acquisition processes, including recruitment, interviewing, hiring and training.

         Cultivate positive relationships with third party vendors and subcontractors, integral to ensuring bottom line company cost throughout negotiations.

         Associated duties include payroll processing, issue documentation and establishing positive community relationships.

Previous Positions:

Elephant Bar Restaurant, Campbell, CA 2002-2005

Bartender/Trainer

Florentines Restaurant, San Jose, CA 1997-2002

Assistant Manager/Waitress

Coursework Completed, West Valley College; 2001-2002

High School Diploma, Mt Pleasant High School, San Jose, CA