- 905 Lake Lily Dr. C109 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

General Manager (Private Club Homeowners Association)

Qualifications Profile

    Highly self-motivated and results-driven management professional with more than 39 years providing high-performance business operations management, marketing & sales, administration, and customer service in the real estate and hospitality sectors.

    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.

Key Expertise

    Strategic Business Planning & Execution Support

    Construction Project Management

    Vendor/Contract Management

    Operations Management

    Customer Service Management

    Inventory Management

    Fiscal & Budget Management

    Service Support Administration

    Time Management

    Process/Workxxxxxxow Improvement

    Continuous Quality Improvement

    Relationship Management (Customers, Stakeholders, Public, Government & Contractors)

    Negotiations & Diplomacy

    Policies & Regulatory Compliance (i.e. OSHA, Environmental Laws, Zoning Ordinances, Building Codes, etc.)

    Staff Supervision & Training

    Office & Staff Administration

    Office Supplies Inventory

    Records & Document Management

    MS Office, MS Project

    Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing

Professional Experience

Runaway Beach Club Condominium Association Ÿ Kissimmee, XXXXXX

    Manage a 192 unit property on 12 acres, overseeing the completion of a Chapter 558 construction defect project.

    Replace all property signage, resealed parking lot, refurbished two pools, refurbished entire irrigation system including two well pumps,

    Manage the implementation of the first online voting procedure, collaborating with the legal staff to draw up 5 new amendments to the association documents.

Hamptons at MetroWest Ÿ Orlando, XXXXXX

    Managed operations administration, accounting, budget, payroll, maintenance, amenities, landscaping, fitness center/gymnasium, housekeeping and security of a 766 unit lakefront HOA community over 77 acres. Managed 48 HOA-owned rental units

    Executed projects for new landscaping, security gates, and replacement of fitness equipment.

    Successfully completed Phase 2 of a Chapter 558 construction defect project.

    Implemented a more stringent parking policy and more rigorous rental background check procedures.

    Negotiated terms and pricing provisions in new vendor contracts to improve cost effectiveness and service quality.

The Continuum Master Association Ÿ Miami Beach, XXXXXX

    Managed operations in the absence of the GM covering food & beverage, property maintenance, valet, fitness center, engineering, security, accounting, landscaping and administration for a 526-unit twin tower community.

    Provided HR management support in payroll administration, staff recruitment, and development of associates, while training all managers to 5-star standards.

    Developed and re-wrote operating standards for all concerned departments.

    Collaborated with the GM in preparing sales forecasts, capital and expense budgets, and turnover of properties from developer to member board ownership.

    Negotiated new terms and provisions for new vendor contracts in ensuring improve service quality and more cost effective pricing.

    Assisted Marketing in creating an additional 48 camera layout to provide media visibility for managed properties.

- 905 Lake Lily Dr. C109 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

The Ocean Club Master Association Ÿ Key Biscayne, XXXXXX

Operations Management:

    Managed operations and 150+ employees in the absence of the GM for an 802-unit 11 tower ocean front community.

    Assisted the GM in developing and executing long-range strategic and annual business plans, management reports, sales forecasts, and operating budgets.

    Developed and executed procedural plans for housekeeping, maintenance, repair and security departments.

Marketing & Sales:

    Performed price analysis, banquet sales operations, inventory control, vendor selection, and contract negotiations.

    Oversaw customer service staff in delivering outstanding white glove member service and satisfaction Supervised

Managed food and beverage operations, addressing issues and concerns from board and club members while ensuring maximum member satisfaction and issue resolution.

Administration:

    Provided HR support in staff development, performance appraisals, and talent retention.

    Mentored the Catering Director in product promotion, operations planning, and execution of special events.

    Oversaw internal cost control procedures; supervised the budget and directed corrective action procedures to ensure budget goals were attained.

    Consistently operated below annual budgets for 4 four consecutive years, while reducing food & beverage cost by 10% within the first year, and executing a recycling program that saved the club thousands of dollars annually.

    Renegotiated and improved terms and provision of contracts with new and current vendors.

Freelance

Managed personal stock portfolio.

Ocean Reef Club Ÿ Key Largo, XXXXXX

    Managed routine business operations including employee payroll administration, budgets and forecasts, P&L status, and generated regular member reports. Managed front and back of house staff.

    Provided HR support in recruitment, training and performance appraisals.

    Planned and coordinated daily menus with the chef. Managed inventory levels, processing and approving purchases to replenish stocks, and vendor relations to obtain best pricing from contract negotiations.

    Opened and managed 2 restaurant outlets serving 1200 meals per day, developing and executing programs and service standards for food and beverage offerings.

OTHERS

Lago Mar Resort and Club Ÿ Ft. Lauderdale, XXXXXX

Jaker s Restaurant Ÿ Deerfield Beach, XXXXXX

Riverview Restaurant Ÿ Deerfield Beach, XXXXXX

Credentials

Professional Training & Certifications

Licensed Community Association Manager (LCAM)

Awards & Recognition

Won critical acclaim at Jaker s from the Sun- Sentinel Newspaper, Boca Raton, and South Xxxxxx Magazines.

Professional Affiliations

Member: CMAA