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Yyyyyy x. yyyyyy
435 N Helena Ct. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and knowledgeable Fraud Specialist with exceptional experience and a stellar educational background. Experienced in creating complex pivot tables, performing financial/trend analysis, completing risk analysis, and working with cross-functional teams. Highly adept in managing large-scale projects in addition to maintaining strong communication with co-workers, vendors, clients, and members of management.
Key Competencies
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Financial Analysis Risk Analysis/Management Revenue/Trend Forecasting Financial Ratio Analysis |
Spreadsheet Development Complex Problem Solving Advanced Microsoft Excel Bilingual, English/French |
Banking Fraud Analysis Attention to Detail Customer Service Pivot Chart Creation
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Education
Master s Degree, Fraud Management, Colorado State University (Anticipated 2019)
Bachelor s Degree, Finance, Metropolitan State University of Denver (2016)
Professional Experience
Vantiv November 2017-Present
Associate Fraud Specialist
Oversee fraud related functions within the organization which includes managing fraudulent service requests, managing queues, and reviewing bank transaction records
Update case notes within an internal reporting system, perform manual account reviews, and make decisions related to potential bank account fraud
Address incoming calls which requires superior customer service levels, diffuse escalated customer service situation, and close-out open fraud cases
Allied Barton July 2013-Present
Security Officer
Directly manage daily operations within a fast-paced environment with a concentration on maintaining a safe environment for employees within the building and guests
Utilize superior communication and interpersonal abilities to build strong relationships with others, greet incoming guests, and analyze/diffuse escalated security related situations
Assist with special projects within the organization as needed, answer incoming phone calls, and maintain positive contact with vendors
Uber August 2008-July 2013
Driver
Provided driving services to clients within the community which required superior attention to detail and communication skills
Assisted customers with mobile application usage, ensured safety laws and regulations were followed, and maintained compliance with internal policies and procedures
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