- 154 Redneck Ave.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Administrative Assistant

Qualifications Profile

    Highly self-motivated and results-driven professional with more than 11 years providing high-performance sales, customer service, financial management support, and technical support in the academe, pharmaceutical, beauty care, and business solutions industries.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity in fast-paced work environments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities and demographics.

Key Expertise

    Tactical & Operations Planning

    Sales Operations Support

    Service Support Administration

    Business Development

    Customer Service Management

    Financial Services Coordination

    Mailroom Operations Management

    Office & Staff Administration

    Relationship Management (Customers, Public, & Suppliers)

    Accounts Payable and Payment Processing

    Accounts Receivable & Collection Management

    Process/Workflow Improvement

    Continuous Quality Improvement

    Merchandise and Supplies Inventory Management

    Shipping & Receiving

    Shift Supervision

    Records & Document Management

    MS Office (Word, Excel, & PowerPoint)

Professional Experience

    Provide administrative support for the insurance service and executive areas of ADP, providing data entry and processing support in generating weekly executive reports, personal executive support in customer services, desktop imaging, time sensitive project assignments, and periodic report generation.

    Processed shipping, receiving, and delivery of mail and parcels with Federal Express, UPS and USPS.

    Manage initiatives to assist the sales team in generating new business for the marketing insurance industry, and monitoring ADP revenue streams from Insurance carriers via websites, phone, and book of business reports.

    Process ADPIA Broker Commission Checks, ADP retirement, 401k, Lockbox for retirement services, and employer and dividend checks.

    Provide financial management support in handling accounts reconciliation, matching commission statements against deposits, and processing the Finance Lockbox for Health and Benefits and Insurance Services.

    Provide clerical support, opening, sorting and scanning mail, shrink wrapping and palletizing record boxes and computer monitors, organizing floor plans and blueprints, and using Neopost and FedEx Ship Manager for outgoing office parcels and documents.

    Managed mailroom operations ensuring that all incoming mail matters were properly routed to addresses while processing outgoing mails via local post office and courier services.

    Processed inventory shipping and receiving of bulk pharmaceutical products for breakdown into the warehouse.

    Provided teaching assistance in augmenting the faculty staff in ensuring that the education needs of students were met in accordance with curriculum requirements and teaching standards.

    Managed sales and operations with up to 10 employees in providing efficient and outstanding customer service while meeting sales targets and business growth objectives.

    Responsible for opening and closing the salon, and generating daily and monthly reports and other documentations.

    Promoted and up-sold promotional products and other retail items, servicing an average of 30 customers per shift.

    Processed receipts of sell-thru products as well as organizing and stocking salon products on shelves.

    Travelled and visited various store locations to assist management in implementing service improvement programs, train new and junior staff, or brief branch management on new salon service guidelines as needed.

- 154 Redneck Ave.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

    Provided excellent customer service in discharging front desk reception and switchboard functions.

    Assisted in financial management, processing receivable and payable accounts, digitalizing supplier invoices into the company database system, as well as assisting with customer order fulfillment.

    Oversaw inventory management, supporting shipping and receiving while providing mail sortation and distribution.

    Travelled between the Woodcliff Lake and Montvale locations as well as other branch locations to conduct training sessions, and assist in launching new products.

    Provided administrative support in providing logistics and bookings for corporate events and conferences.

IKON Office Solutions Ÿ XXXXXX

Note: Home-bound from Oct 2004 Oct 2010 to raise a family, Xxxxxx, XXXXXX

Education & Credentials

ARTISTIC ACADEMY OF COSMETOLOGY Ÿ Fairlawn, XXXXXX (1999)

Cosmetology Course, with license acquired

Professional Training & Certifications

    MS BPS for AP and AR Ÿ Ricoh Code of Ethics Ÿ Business Acumen Ÿ Building Effective Teams Time Management

    Work style Innovation Ÿ The Incite Ÿ Incite and Innovation Ÿ Imperative for Change Ÿ Compliance

    Hazardous Materials Awareness Ÿ Health Overview 3 Ÿ Safety Awareness Ÿ Steps to Success 1 / 2

    RSE Customer Communication Strategy Ÿ Building Effective Teams Ÿ HIPPA Ÿ Xxxxxx County CERT Training

    Microsoft Word, Excel & PowerPoint

Awards & Recognitions

    Certificates of Appreciation: in recognition of outstanding customer service at ADPIA

Affiliations & Community Involvement

    Member: CERT, Xxxxxx County

    Fingerprinted to work with children in the state of XXXXXX