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Results-Generating Field Engineer who offers a proven background in Break / Fix, Systems Repair / Installation, Networking, and Troubleshooting. Ambitious Self-Starter who rises above challenges to achieve winning outcomes, including quickly adapting to evolving scenarios, as well as independently resolving in-depth issues. Self-Reliant Communicator who develops relationships with cross-geographical decision-makers, IT / business teams, and clients, and who leads peers by example and with integrity.

Career Highlights Include:

  Demonstrating experience in a range of field engineering and IT support roles.

  Excelling within fast-paced autonomous and / or collaborative work environments.

  Continually assessing IT / operational needs to implement forward-thinking solutions.

  Enhancing the customer experience via proven communication and interpersonal relations skills.

MCSE Certified Microsoft Corporation ￨ A+ Certified Studies Washington University in St. Louis

Certificate in Electronics Ikon Office Solutions ￨ Computer Repair & Rebuild Certificate ComLink

Field Engineer ParTech, Inc., City, State 2012 Present

Utilize broad scope of industry knowledge toward performing break / fix on all POS systems manufactured by ParTech, as well as other manufacturers such as HP, Cisco, IBM, NCR, Delphi, Panasonic, and Hyper. Professionally service high-profile corporate clients throughout Xxxxxx, including McDonald s, Subway, Taco Bell, Hardees, Dunkin Donuts, and Baskin-Robbins, as well as numerous hotels and casinos. Deliver exceptional customer service within time-sensitive environments, including providing superior troubleshooting, maintenance, repair, and recovery of failed IT hardware and POS equipment within live situations. Maximize IT success by ordering required parts while maintaining a cost-conscious inventory.

Regional Service Technician II Tolt Service Group, City, State 2009 2012

Led quality-focused customer service, troubleshooting, maintenance, repair, and recovery of failed IT hardware and point-of-sale equipment in fast-paced, live retail and office environments throughout Xxxxxx. Cost-effectively ordered parts while maintaining inventory. Optimized services success by promptly opening and closing trouble tickets with accuracy. Demonstrated experience with servers, Cisco routers and switches, access points, Lexmark printers, IBM controllers, Microsoft OS and Office products, and NCR POS equipment, as well as 7000-series of scales, Epson and NCR receipt printers, and Wincor touchscreen monitors.

Job Title Adecco Technical Services, Midland, MI 2007 2009

Exhibited skill in performing essential hardware and software updates on medical devices using various CareFusion Alaris products proprietary software applications, and led functional and electrical safety testing.

Owner ￨ Operator Computers R Us, Grayling, MI 2001 2009

Led a small business start-up providing IT / technical services to business and / or residential customers. Specialized in networking, internet service, wireless installations, DSL, back feeds, cable, Microsoft applications, Active Directory, and Windows 7 and NT, 2003, and 2008 servers. Configured and / or troubleshot routers, modems, ghosting, data retrieval, backup, storage, drive imaging, and gaming machines as required.

Job Title Crawford AuSable School District, Grayling, MI 2004 2005

Completed a 1-year contract tasked with upgrading all machines for 3 district schools. Managed, maintained, and / or repaired machines as required. Troubleshot applications (i.e. Microsoft, Novell), connectivity or internet, and storage space issues across a 700+ network of computers, printers, and laptops.

Job Title Active Computers & Technologies, Grayling, MI 2000 2003

Expertly repaired, built, and / or performed networking on all PC and Mac models, including contributing experience with AutoCAD R14, Microsoft Windows and Office, Intuit QuickBooks, and accounting software.

Team Leader ￨ Slitter Operator Coding Products, Kalkaska, MI 1999 2001

Performed tasks on thermal transfer tape and prepared product for rapid packaging and shipping.

Job Title High-Tech Computers, Grayling, MI 1998 1999

Contributed sharp analytical abilities toward selling, installing, and / or repairing diverse PCs and laptops.

Job Title Ikon Office Solutions, Longwood, XXXXXX 1993 1997

Rebuilt various makes / models of copy machines while gaining industry knowledge of Canon and Ricoh.