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Experienced Strategic Leader with several years of experience within high-stress environments and a strong background managing client service and human resource operations. Experienced in implementing streamlined operating procedures, supervising cross-functional teams, and consistently increasing operational revenue. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with clients, vendors, and executive management.

Operations Management Project Management Training / Development Policy Development

Client Service Management Human Resources Strategic Operations Team Leadership

Process Improvement Staff Development Regulatory Compliance Financial Analysis

• Directly manage strategic operations within a fast-paced environment with a concentration on increasing productivity, efficiency, and operational revenue
• Supervise a team of 55 staff members which requires providing individualized coaching and guidance in addition to overseeing over 65 key accounts with revenue of over $14 million
• Played a lead role in the transition from Ceridian to Morneau Shepell which required attending client transition discussions, making appropriate recommendations, and monitoring employee morale levels
• Successfully obtained a 95% client retention rate and increased referenceable clients by 400% through the implementation of continuous improvement initiatives

• Facilitate day to day operations within a variety of roles within the organization which included managing client services, human resources operations, and payroll operations
• Achieved an 84% reduction in system related issues due to the implementation of a mistake proofing exercise in addition to obtaining recognition for maintaining a high net promotor score
• Successfully obtained over $850 thousand in annual savings through the design and implementation of a streamlined client services model for a portfolio containing 75 key clients
• Acted as the Payroll Operations Manager which required restructuring over 21 payroll teams, creating standard operating procedures, and training/coaching team members
• Obtained a 99.5% processing accuracy within a span of 2 months of going live in addition to maintaining positive customer satisfaction levels
• Recognized as a HR Consultant which required supporting the HR operations of a Fortune 500 manufacturing client which had 6,000 employees and 11 labor union