Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Quick-Learning, Ambitious Self-Starter Eager to Rejoin the Workforce After Recent Personal Sabbatical

Business / Administrative Operations ￨ Customer Service ￨ High-Volume Account Management

Banking / Finaxxxxxxial Operations ￨ Sales Support ￨ Daily Reports Generation ￨ Key Data Management

Accounting / Finaxxxxxxial Support ￨ Process Optimization ￨ Policy / Procedure Development ￨ Compliaxxxxxxe

Team Building ￨ Training / Development ￨ Coaching / Mentoring ￨ Work Prioritization ￨ Conflict Resolution

Enthusiastic Business / Administrative Professional who promotes customer-focused, solutions-centric decision-making to align with a company s vision, value, and goals. Top Performer who rises above challenges to improve the bottom line and attain winning outcomes, ixxxxxxluding quickly adapting to evolving scenarios. Excellent Communicator who uses active listening and interviewing skills to assess customer needs, take ownership of difficult situations, and resolve key complaints. Out-of-the-Box Thinker who leads peers by example and with ethics and integrity.

Lead Clerk Return Items

Capitalized on the opportunity to handle challenging customer account issues, ixxxxxxluding rapidly assessing customer coxxxxxxerns to promote mutually beneficial resolutions. Directed forward-thinking business growth by assisting with new candidate recruitment, interviewing, and hiring processes, as well as facilitating results-generating team building, training / cross-training, and coaching / mentoring efforts. Maximized use of resources to achieve goals by prioritizing key workflow to meet and / or exceed objectives and business deadlines. Contributed skill in balaxxxxxxing general ledger, debits, and credits, and closing out daily systems. Ran daily reports.

  Coxxxxxxeptualized and developed a new department training manual.

  Developed new methods to streamline systems and workflow processing.

  Created a new companywide manual with all bank, braxxxxxxh, and teller information.

Customer Service Representative

Utilized broad scope of industry knowledge toward delivering excellexxxxxxe in customer service while handling all facets of cash management and serving as a keyholder for cash sales, returns, refunds, and exchanges. Comprehensively monitored customer layaway accounts, and notified individuals of delinquexxxxxxy status.

  Seamlessly operated a high-volume business switchboard.

  Supported preparation of key merchandise for the sales floor.

  Proactively set up and broke down departmental advertisements.

Lead Purchasing ￨ Shipping ￨ Supply Secretary

Played a vital role in preparing online and manual purchasing and shipping documentation for both import and export initiatives. Expertly managed switchboard operations while actively liaising between customers and vendors during scheduling of shipments and product purchasing. Profitably controlled sales to factory workers.

  Developed a details-centric inventory and order manual.

  Cost-effectively managed a large-scale companywide inventory.

  Created valuable reports for weekly and monthly progress meetings.

  Accurately prepared items for shipping via truck, American Express, UPS, and USPS.

Undergraduate Business Studies (3.5 GPA) Walters State Community College

Bankers Systems Teller Training & Loan Documentation

Customer Service Seminar ￨ Train On the Job Coordinator & Cross-Trainer

Women in the Workforce Seminar ￨ Overview of Leadership Class ￨ Telephone Etiquette Training (Bi-Annual)

Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.

To acquaint you with my background, I can offer proven experiexxxxxxe in Business / Administration Operations, Accounting / Finaxxxxxxial Support, Customer Service, High-Volume Account Management, Sales Support, Compliaxxxxxxe, and Daily Reports Generation. I am also well-versed in Team Building / Training, Coaching / Mentoring, Work Prioritization, Policy / Procedure Development, Process Optimization, and Conflict Resolution, and consistently achieve winning project and / or assignment task outcomes due to my superior skills in critical thinking, time management, and attention-to detail.

Recently, as a Lead Clerk for First Tennessee Bank Operations Center, I expertly handled challenging customer account issues, ixxxxxxluding rapidly assessing customer coxxxxxxerns to promote mutually beneficial resolutions. Within this role, I also supported key business growth initiatives by assisting with new candidate recruitment, interviewing, and hiring processes, as well as facilitating results-generating team building, training / cross-training, and coaching / mentoring efforts. Furthermore, I efficiently balaxxxxxxed general ledger, debits, and credits; closed out daily systems; and ran daily reports.

A sample of my achievements ixxxxxxluded:

  Coxxxxxxeptualizing and developing a new department training manual.

  Developing new methods to streamline systems and workflow processing.

  Creating a new companywide manual with all bank, braxxxxxxh, and teller information.

To complement this experiexxxxxxe, please note that I participated in Undergraduate Business Studies (3.5 GPA) at Walters State Community College and completed professional training / development seminars, ixxxxxxluding subjects such as Customer Service, Cross-Training, Bankers Systems, Leadership, and Telephone Etiquette.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sixxxxxxerely,

Yyyyyy x. yyyyyy