- 42 Wheatfield Circle Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

(Date)

(HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)

Dear Hiring Manager,

        In response to a job vacancy posting for the position of ________________, I am pleased to formalize and tender my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my baccalaureate degree in Hotel, Restaurant & Tourism Management backed by more than 14 years providing customer service, administration, and operations support in the healthcare, media, and financial service sectors. I am currently with Coastal Carolina Hospital in Hardeeville, XXXXXX as a Benefits Coordinator. Prior to this, I was with the Hilton Head Regional Hospital as a Patient Access Representative, having gone through the ranks starting as a Patient Access/ED Registration Staff in 2009. For more details, please take a moment to go through my resum .

In leveraging my customer service and administrative competencies in people-centric work, regardless of industry, I bring to the table my personal strengths that include a passion for going beyond expectations in sustainable process efficiency and results-driven leadership excellence. In addition, I also offer my social and interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals so vital in promoting an efficient and market-oriented industry reputation, while fostering a seamless collaborative work experience with colleagues and subordinates in attaining shared commitments.

I am confident that my education, experience, and personal strengths qualify me as a suitable candidate for the position, one you can trust to help achieve your objectives as part of your team. Should you need further clarification, or would prefer to xxxxxxhedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.

Sincerely,

YYYYYY X. YYYYYY

Attachment: Resum

- 42 Wheatfield Circle Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Loan Originator (Mortgage)

Qualifications Profile

    Self-assured, dynamic, and results-driven management professional with more than 14 years providing customer service, administration, and operations support in the healthcare, media, and financial service sectors.

-    Proven dedication in delivering outstanding service in various areas of person-to-person engagements such as sales, hospital patient admissions, benefits coordination, payment collections, and public relations

-    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Highly flexible with quick learning abilities to reach high productivity levels in fast-paced work environments

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence across diverse ethnicities.

Key Expertise

Business Operations

    Marketing & Sales

    Customer Service Management

    Medical Coding (ICD 9) & Billing

    Credit & Collections

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

Administration

    Eligibility Xxxxxxreening

    Registration/Enrollment Administration

    Health Insurance Administration

    Policies & Regulatory Compliance

    Bilingual in English & Spanish

Technical

    Medical Terminology, Anatomy & Physiology

    Apps: PBAR, ACES, & PAS

    Productivity Tools: MS Office (Word, Excel, & PowerPoint)

Professional Experience

Coastal Carolina Hospital Hardeeville, XXXXXX

    Perform financial clearance including negotiations in collecting service payments (i.e. co-pays, deductibles, self-pay compact rates), managing financial investigations that assist patients in executive payment options.

    Record and maintain complete documentation of activities performs on account while in-house.

    Conduct interviews with patients/family members, assisting Hispanic patients with translations as needed.

    Notify hospital case management, social services and admissions staff of case xxxxxxreening outcomes.

Hilton Head Regional Hospital Hilton Head, XXXXXX

    Supported department programs and initiatives that created process efficiencies in hospital administration covering patient registration, pre-admission and admission, reception and dixxxxxxharge functions.

    Obtained and processed complete and accurate patient demographic information, collecting deposits, co-pays and deductibles, maintaining proper documentation of in-house account transactions, and securing authorized signatures to meet all financial and regulatory obligations.

    Verified insurance coverage and benefits, obtaining proper authorization as per insurance company requirements for all in-patients in accordance with Patient Access guidelines.

    Performed financial clearance, negotiating and collecting service payments involving co-pays, deductibles, and self-pay compact rates, assisting patients in securing alternative payment options.

    Interacted with patients and/or family members on healthcare matters, providing Hispanic patients with translations as needed, and notifying hospital administration and social services of case xxxxxxreening outcomes.

    Provided patient pre- and post-registration processes, ensuring efficient service, expediting financial clearance, identifying insurance benefits, verifying eligibility, registering patient information into system, and ensuring prompt collection of deposits, co-pays and deductibles.

Que Onda Media, LLC Columbia, XXXXXX

    Provided strategic direction in managing cross-cultural PR, marketing, and sales promotion, overseeing sales team performance to meet or exceed quarterly sales quota.

    Leveraged thorough knowledge of print, broadcast, out-of-home and new media planning and purchasing placements for marketing communications and PR campaigns.

    Developed sustainable working relationships with prospective vendors to develop appropriate and effective, sales promotions, marketing campaigns, and publicity on both traditional and online media.

- 42 Wheatfield Circle Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

Transamerica Global Carriers, Inc. El Paso, TX

Visa Si, LLC Columbia, XXXXXX

Embassy Suites Columbia, XXXXXX

Education & Credentials

B.S. in Hotel, Restaurant & Tourism Management, UNIVERSITY OF SOUTH CAROLINA (2001)

Professional Training & Certifications

    Completed Federal Safe pre-licensure education requirement

Midlands Technical College Continuing education

    Medical Terminology | Anatomy and Physiology | CPT | ICD-9 | Medical Billing