Yyyyyy x. yyyyyy

Dynamic IT, Project Management & Business Analyst Leader who makes sound decisions to reflect positively on multi-site domestic and / or international operations initiatives in alignment with a company s vision, value, and goals. Top Performer who offers a proven record of attaining a competitive advantage via solutions-centric critical thinking for insightful, change-driven results. Visionary Professional who rises above operational challenges to improve the bottom line and achieve winning outcomes, ixxxxxxluding quickly adapting to evolving scenarios to reach high profit and productivity levels, as well as independently resolving in-depth issues to boost success. Lean Six Sigma White Belt who develops synergistic relationships with cross-geographical decision-makers, teams, and customers; who excels in fast-paced autonomous or collaborative work environments; and who leads staff by example and with integrity.

Career Highlights Ixxxxxxlude:

  Excelling within fast-paced autonomous and / or collaborative work situations.

  Demonstrating talent in translating business requirements into the right solution.

  Designing and developing company-centric process and procedural improvements.

  Exhibiting diverse skills in strategic planning, requirements gathering, ITILv3, and KPIs.

  Driving employee engagement and creating forward-thinking collaborations to meet goals.

  Enhaxxxxxxing the customer experiexxxxxxe via proven communication and interpersonal relations skills.

Service Runtime Manager (2016 Present)

Capitalize on the opportunity to manage forward-thinking collaborations between a top-performing team and vendors to ensure availability of necessary Infrastructure & Operations Services to client applications per service agreements. Coordinate vendor and consultant activities in the efficient migration of UD Trucks Windows Server 2003 to Windows Server 2016 to ultimately achieve an up-to-date and stable environment.

  Coordinated the smooth transfer of UD Trucks domain from GoDaddy to CDW.

  Upgraded hardware in client s Parts Distribution Center to optimize vendor support.

Ixxxxxxident ￨ Change Manager (2015 Present)

Utilize broad scope of industry knowledge toward directing customer ixxxxxxident processes to restore services quickly while minimizing business impact, ixxxxxxluding ensuring ongoing communications to client management and end users. Coordinate and manage global shift leads to ixxxxxxident resolution and confirm resources as required (i.e. network, application and server support teams). Efficiently assess ixxxxxxidents to determine priority.

  Seamlessly transitioned to HCL Americas upon the purchase of Volvo IT services.

  Expertly monitored and enforced change management processes with Volvo Group.

Service Area Manager (2012 2015)

Strategically steered large-scale sub-portfolios of IT services, identity and access management, and security for the Volvo Group focused on critical service area planning, ixxxxxxluding cohesively monitoring a complete lifecycle of the services from lauxxxxxxh to retirement. Continually uxxxxxxovered customer needs and recommended appropriate products or services. Created and managed detailed service descriptions and other documents.

Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Service Area Manager (continued)

  Reduced run-time cost by $650,000 annually and ixxxxxxreased overall ease of use.

  Expertly overcame manpower shortages by promoting employee cross-training efforts.

  Decommissioned an old IAM infrastructure and replaced it with an innovative COTS (Commercial Off-the-Shelf) solution with enhaxxxxxxed self-service for password and access control.

  Effectively improved IAM Governaxxxxxxe of external users by initiating business unit ownership processes, ixxxxxxluding proactively preventing unauthorized system access.

Global Product Manager (2006 2012)

Drove global product initiatives by managing an IMAC product area used by global service desk teams, ixxxxxxluding promoting results-generating development, quality, budget, and lifecycle planning, as well as facilitating product delivery and support. Led lauxxxxxxhes, ixxxxxxluding product development, cost, and packaging.

  Successfully saved companywide costs by initiating a global solution for PC lifecycle management by creating and implementing standardized processes for IT equipment systems.

  Drafted documentation for processes and procedures of PC lifecycle management and IT equipment systems, ixxxxxxluding personally creating and maintaining detailed product descriptions.

Project Manager (2005 2006)

Led targeted decision-making across multiple IT infrastructure projects within a deadline-driven environment per agreed-upon cost, quality, and time commitments for Hagerstown, MD-based Volvo Powertrain. Coordinated and monitored high-volume IT infrastructure installation activities for a new, state-of-the-art Engine Development Lab. Exhibited talent in reporting results, deviations, and plans to the account manager.

  Expedited state of work proposals to respond to requests for IT infrastructure services.

  Spearheaded IT infrastructure initiatives as part of a major upgrade to the production facility.

Systems Analyst ￨ Project Leader (1998 2005)

Played a vital role in training, mentoring, and managing a team of 10 in coordinating and monitoring multi-project progress to assure on-time completion, along with planning and prioritizing daily project workflow.

  Efficiently implemented and maintained the company s large-scale PC inventory.

  Promoted global strategic directions, policies, and guidelines for North American use.

Information Technology Infrastructure Library (ITIL) Foundations

ISO 9000:2000 Series QMS Auditor / Lead Auditor Training Course

Information Technology Infrastructure Library (ITIL) Service Transition

Managing IT Projects ￨ Network & Telecom Prixxxxxxiples for Project Managers

Lean Six Sigma White Belt ￨ Project Leadership, Management & Communications

Microsoft Office Suite ￨ Microsoft Project ￨ Microsoft Visio ￨ Adobe ￨ ITSM Remedy ￨ SAP

Yyyyyy x. yyyyyy

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.

To acquaint you with my background, I offer proven experiexxxxxxe in IT, Project Management, and Business Analysis. I am also highly skilled in Team Building / Training, Multi-Process Optimization, Best Practices, Policy / Procedure Development, and Customer Relationship Management, as well as Data Analysis, Strategic Planning, Trends Tracking, KPIs, Requirements Gathering, Cross-Fuxxxxxxtional Collaborations, Communications, and Regulatory Compliaxxxxxxe, among other areas.

Currently, as a Service Runtime Manager for HCL Americas, I expertly lead forward-thinking collaborations between a top-performing team and vendors to ensure availability of necessary Infrastructure & Operations Services to client applications per comprehensive service agreements. Within this role, I also coordinate vendor and consultant activities in the efficient migration of UD Trucks Windows Server 2003 to Windows Server 2016 to ultimately achieve an up-to-date and stable environment.

A sample of my recent accomplishments ixxxxxxlude:

  Coordinating the smooth transfer of UD Trucks domain from GoDaddy to CDW.

  Upgrading hardware in client s Parts Distribution Center to optimize vendor support.

Pleas note that I also earned a B.S. in Computer Sciexxxxxxe from DeSales University. I am also recognized as a Lean Six Sigma White Belt and completed training in ITIL Foundations and Service Transition, ISO 9000:2000, IT Project Management, Network & Telecom Prixxxxxxiples, and Communications, among other areas. As this is just an example of my abilities, please refer to my resume for additional experiexxxxxxe.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sixxxxxxerely,

Yyyyyy x. yyyyyy

Yyyyyy x. yyyyyy

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I would like to thank you for providing me with the opportunity to interview for the [ Insert Job Title ] position currently available within your company. Having gained a deeper insight into the job requirements, I am confident that you will find me to be an ixxxxxxredible asset toward achieving your goals.

As previously discussed, I am a dynamic leader who offers proven experiexxxxxxe in IT, Project Management, and Business Analysis, as well as talents in Team Building / Training, Multi-Process Optimization, Best Practices, Policy / Procedure Development, Customer Relationship Management, Data Analysis, Strategic Planning, Trends Tracking, KPIs, Requirements Gathering, and Regulatory Compliaxxxxxxe. Please recall that I attained a B.S. in Computer Sciexxxxxxe from DeSales University. I am also recognized as a Lean Six Sigma White Belt and completed training in ITIL Foundations, ITIL Service Transition, ISO 9000:2000, IT Project Management, Network & Telecom Prixxxxxxiples, and Communications, among other areas. As this is just an example of my abilities, please refer to my exxxxxxlosed resume for additional experiexxxxxxe.

Throughout my career, I have excelled in progressive service runtime, ixxxxxxident / change, service area, global product, and project management roles, among others, for high-profile HCL Americas and Volvo Group where I demonstrated my myriad of professional talents toward driving high-volume project initiatives and customer-oriented domestic and / or international business endeavors within fast-paced, deadline-oriented environments. Within these positions, I continually identified and implemented strategies to boost the bottom line while delivering excellexxxxxxe in customer experiexxxxxxes. [ Suggestion! Address Here Any Relevant Skills / Qualifications / Achievements Discussed During Your Interview ] For the sum of these reasons, I am confident that I can attain success in a rewarding [ Insert Job Title ] role within your company.

I look forward to hearing a positive response from you, and thank you again for the personal interview.

Sixxxxxxerely,

Yyyyyy x. yyyyyy