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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx

Day Phonexxx-xxx-xxxx Ext: 5674, Mobile Phonexxx-xxx-xxxx


Citizenship: United States

SSN: xxx-xx-0633

Hiring Eligibility: Schedule A Special Hiring Authority

Clearances: xxxx


Job Announcement Number: xxxx
Job Title: xxxx

Department: xxxx

Agency: xxxx

Core Competencies

50 WPM, Advanced Medical Terminology, Analytical, Business Protocols, Communication, Customer Service, Data Conversion & Databases, Decision Making, Documentation, Economics, Filing Systems , Healthcare Management, Innovative Solutions, Key Performance Indicators (KPIs), Logistics Management, Meeting Leadership, MS Access, MS Excel Reports (Charts & Graphs), Numerical Trends, Operating Processes, Operations Structure, Organization Methods, Performance Metrics, Presentations (MS PowerPoint), Prioritization, Problem Solving, Proofing/Editing, Reporting, Research, Scheduling, Supervision, Time Management, Trend Analysis

Professional Experience
08/2015 - Present

U.S. Department of Veterans Affairs Medical Center
Xxxxxx, XXXXXX
Salary: $44,754/Year
Hours: 40/week
Supervisor: Detrick Bryant; Phonexxx-xxx-xxxx ext. 7866, Contact: Yes


Develop and edit VISTA clinic profiles for the Xxxxxx VA Medical Center and contracted CBOCs. Apply proper clinic stop codes to garner optimal workload credits. Ensure that clinic availability is accurately reflected on all templates. Serve as alternate ADPAC for the Business Office. Use the Clinic Utilization Statistical Summary (CUSS) report to make certain that active clinics achieve optimal usage. Manage VISTA patient appointment and recall reminder letter dispensation to make edits swiftly as needed. Withdraw clinic availability for providers on leave and ensure impacted patients are rescheduled per VHA appointment scheduling directives. Schedule environmental medicine appointments for Agent Orange and Persian Gulf veterans. Offer technical and administrative support to Business Office staff on various applications used, e.g. VISTA, Microsoft software, etc. Enter diagnoses notes into registry database; notify patients of exam results. Determine eligibility requirements and reply to questions in person and via phone. Provide printed and online resources to veterans in need of information on programs, e.g. Camp Lejeune Water, Agent Orange/ Persian Gulf Registries, National Burn Pit Registry and others.




08/2013 - 08/2015

U.S. Department of Veterans Affairs Medical Center
Xxxxxx, XXXXXX

Salary: $42,207/Year
Hours: 40/week
Supervisor: Detrick Bryant; Phonexxx-xxx-xxxx ext. 7866, Contact: Yes


Trained and assessed Medical Support Assistants in delivering comprehensive care to medical patients. Solved concerns veteran benefits for beneficiaries and/or families by explaining applicable laws. Liaised with professional staff to review consolidated health record and/or additional services. Used a customer service log system to receive, investigate and resolve complaints with timeliness. Keep management apprised of data on veteran benefits, eligibility and program changes that occur as a result of new directives that affect or may affect the Medical Center.


Represented management in working with Congressional staff, service organizations, Attorneys, private Physicians, private hospital administrators and public officials as it related to entitlement. Interviewed patients, their family members and staff in person and over the phone to determine root causes for outpatient complaints reported to Patient Advocates, Chief of Staff, the Business Office or other sections. Research congressional inquiries and delivered holistic, timely responses. Regarded as a Veteran s Choice Champion for Xxxxxx VAMC; answered inquiries on the Veteran s Access, Choice and Accountability Program (VACAA) and screened for service eligibility. Worked in a Consult Champion and subject matter expert role to serve patients and update the Chief of Staff s Office on the weekly status of active consults.


Delivered clear direction to patients and guests specific to their appointments using printed maps and verbal directives. Trained patients on how to operate Vet Link self-check-in kiosks. Administratively checked patients into clinics and scheduled follow-ups with needed labs. Led administrative staff to collect, scan and update health insurance and demographic data. Processed medication refills and messages in need of review by medical staff. Offered ADPAC computer services to Business Office staff; also troubleshot printer, scanner and computer issues to make repairs as needed


Generated appointment management reports, e.g. Daily Access, Veterans Choice List and Productivity, by amassing raw data from the VISTA application. Extracted required content and built a final Microsoft Excel report. Disseminated all reports to supervisors and senior management; reviewed them to analyze trends, suggest process improvements and assign workflows. Scheduled outpatient consults, returned to clinic orders and recalled patients. Entered patients onto VCL and scheduled per national guidelines.


Supervised a team of 14 Medical Support Assistants assigned to VAMC specialty clinics. Delegated tasks, led scheduling audits and monitored the productivity of personnel. Balanced priorities to ensure achievement of local performance measures. Prepared drafts of standard operating procedures (SOPS) for be senior management approval. Evaluated work performance and conduct; counseled staff and led corrective or disciplinary actions as needed. Conducted administrative and management functions such as fact-findings, performance assessments and counseling/mentoring sessions. Facilitated monthly staff meetings to discuss current, ongoing directives within the VHA. Scheduled all new consults according to required guidelines.


Monitored the Electronic Wait, Delinquency Recall and Return to Clinic Lists, as well as Consult Tracking Reports on a daily basis. Ordered office supplies for self and colleagues; assessed new products, equipment and systems to make operational improvement recommendations. Monitored work schedules to make certain that clinics were adequately staffed daily.


Approved leave requests and certified time-cards on a bi-weekly basis. Prepared professional letters, emails, memos and business communication documents with staff, managers and health providers. Oversaw the coordination of an Outlook appointment and meeting calendar; scheduled meetings with clinical staff, employees, senior leaders and labor union representatives.


02/2013 - 03/2013
Office of Internal Medicine

Xxxxxx, XXXXXX
Salary: Unpaid
Hours: 40/week
Supervisor: April Smith; Phonexxx-xxx-xxxx, Contact: Yes

Certified Medical Assistant Externship

Offered medical support to two Nurse Practitioners and a Doctor of Internal Medicine; delivered patient care per authorization, including electrocardiogram tests (EKG) and injection administration Also took vital signs, e.g. blood pressure, temperature, and pulse readings. Aided in special exams and procedures.


Assigned exam rooms to patients and escorted them to their respective rooms. Recorded entry and exit times in a log book. Provided ambulatory support using wheelchairs and crutches for patients as needed. Directed patients on proper urine sample processes. Performed finger sticks using lancets; tested blood draws for cholesterol and glucose levels using handheld electronic readers. Documented findings and inserted results into patients medical chart for review by the Nurse Practitioners or Doctor.


Processed urine samples using dipstick and electronic testing. Retrieved manual patient medical records from the filing room and entered progress notes, lab reports and other items into patient files. Sanitized medical instruments using cleaning solution and autoclave. Maintained cleanliness and organization in all patient exam rooms. Restocked medical supplies in patient exam rooms each week as items ran low.


05/2010 - 08/2012

Looking Good Lawn Care

Xxxxxx, XXXXXX

Salary: $1,600/Month
Hours: 40/week
Supervisor: Self; Phonexxx-xxx-xxxx; Contact: Yes

Landscaper/Business Owner

Led lawn care, landscaping and carpentry operations for residential and business clients in the greater Mid-South region. Hired and managed contract labor staff. Performed biweekly payroll functions with precision. Gave onsite estimates using a smartphone application and emailed results to prospects. Prepared monthly service contracts, invoices and customer account files in a home-based office setting.


Marketed services using digital flyers and HTML on various internet sites including The Xxxxxx Flyer and Craigslist. Developed, managed and maintained the company website,, which allowed prospective clients to request estimates and both prospects and current clients to conveniently make credit card payments for services rendered.






01/2010 - 05/2010

Xxxxxx City Schools

Xxxxxx, XXXXXX

Salary: $3,500/Month
Hours: 40/week
Supervisor: Greg Mccullough; Phone: 901-416-4500; Contact: Yes

Interim Economics Teacher

Conceptualized and prepared engaging lesson plans and corresponding audiovisuals to drive student learning per the objectives in students textbook. Created and led group functions and projects to reinforce concepts and theories discussed in class; ensured deep appreciation of each lesson. Holistically explained subject matter and encouraged students to partake in a participatory learning process. Applied and imparted simple knowledge of theoretical and practical aspects of economics and its relationship to other disciplines. Detailed to students and colleagues common misinterpretations of economic concepts. Lectured, coached and shared assigned topics and areas of learning with large groups in an easily digestible manner.


07/2006 - 08/2009

Menlo Worldwide Logistics - Nike Golf Division

Xxxxxx, XXXXXX

Salary: $32,000/Year
Hours: 40/week
Supervisor: James Richardson; Phone: 901-367-2260; Contact: Yes

Logistics Analyst - Operations

Analyzed and directed manpower development to train personnel in efficiently carrying out various tasks. Assessed, harmonized and reduced the labor force by noting necessary and desirable work functions. Streamlined inventory movement across the warehouse and distribution center. Improved response times and resolution rates in tending to customer service issues. Ensured consonance with the appropriate workforce size to drive stability and productivity. Reduced equipment operational costs to save on unnecessary expenditures by maximizing the capacity of used equipment.


Coordinated time studies to determine work areas in need of improvement to further enhance productivity. Generated monthly OSHA safety reports based on data provided by site Safety Manager. Prepared, demonstrated and led daily/monthly production operation summaries using custom Excel visuals. Collected data using Access databases; plotted them with charts, graphs and tables to develop a meaningful PowerPoint presentation for management review. Stored and managed monthly warehouse data; distributed and presented reports to management team as a basis for decision making.


Improved response times and customer service resolve rates by 50% using a new business process. Disbursed a monthly root cause analysis report via Excel. Cut down on the number of delinquent priority shipments by 15% using precise carrier analysis and reporting (WMS). Saved Nike Golf over $17K in annual printing costs by procuring a new refurbished computer parts vendor. Maintained printers and supplies for the entire Distribution Center; decreased packing operations downtime. Designed an improved SKU aging report that illustrated inventory movement velocities via Access; used by management as a tool for improved inventory hashing. Devised a business proposal for the Cubiscan 100 measurement device, thus saving Nike $9.8K in labor costs. Called on Lean methodologies (5S) to make the workplace more efficient and bolster efficacy of equipment, tool and supply storage and handling.




01/2006 - 07/2006

Randstad Staffing

Xxxxxx, XXXXXX

Salary: $15 /Hour
Hours: 40/week
Supervisor: Alice Santucci; Phone: 901-624-7789; Contact: Yes

Contracted Analyst/Administrative Support

Prepared and delivered professional accounting, advisement and analytical services to ensure effective corporate reporting. Monitored monthly production trends and forecasting. Implemented transportation studies and maintained production databases for contracted client. Applied an accounting program to evaluate, balance and reconcile daily petroleum volumes.


01/2004 - 01/2006

The University of Xxxxxx

Xxxxxx, XXXXXX

Salary: $8 /Hour
Hours: 40/week
Supervisor: Valeria Wiggins; Phone: 901-678-1000; Contact: Yes

Computer Lab Assistant

Leveraged sound computer operations and communications competencies to maintain system online status for peripherals, terminals and networked PC systems. Led technical support and training for students, staff and faculty; replied to questions and troubleshot hardware and software issues. Assisted students, faculty and staff in creating login and password credentials for their TigerLan accounts. Tutored students in the optimal use of Microsoft Office programs.


xx/1987 - xx/1991

United States Air Force

Loring AFB, ME

Salary: $xx /Year
Hours: xx/week
Supervisor: xxxx; Phone: xxx-xxx-xxxx; Contact: Yes/No

Aircraft Maintenance Planner

Executed routine and impromptu aircraft maintenance and inspection using the CAMS scheduling program. Ordered parts and kits for major system alterations and upgrades. Gathered manpower for use in completing specific jobs. Dispatched work orders to appropriate Maintenance Specialists for completion. Managed the base s Time Compliance Technical Order (TCTO) and Time Change Program (TCP). Reviewed work progress with the 8th Air Force Division. Proved accuracy and completeness in completing aircraft forms during document reviews. Carefully stored all aircraft historical records in the Documentation Section.



The University of Xxxxxx

Xxxxxx, XXXXXX, United States

Degree: Bachelor s

Major: Business Economics

Minor: Information Technology

Earned: 12/2005
GPA: 3.3 / 4.0 scale

Credit Hours Earned: 129

Specialized Training/Certificates/Licensures
Certification, Program Application Specialist, Name of Provider, 05/2017

Course Completion, Medical Assisting, Remington College, 03/2013

Training, Word 2007 Advanced, New Horizons Learning Center, 12/2009

Training, PowerPoint 2007 Advanced, New Horizons Learning Center, 12/2009

Training, MS Office Suite 2007, New Horizons Learning Center, 12/2009

Training, Word 2007 Basic & Intermediate, New Horizons Learning Center, 11/2009



English: native



Detrick Bryant

Xxxxxx VA Medical Center

Asst. Chief, Business Office

901-523-8990 ext. 7866


Todd Smoyer-Garrick

Xxxxxx VA Medical Center

MHTC -PCMM Coordinator

901-523-8990 ext. 2586


Debra Huddleston

Xxxxxx VA Medical Center

Medical Management Specialist

901-523-8990 ext. 7016


Lerese Cage

Xxxxxx VA Medical Center

Medical Records Administrative Specialist

901-423-8990 ext. 6929


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