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Yyyyyy x. yyyyyy

115 Annwood Rd. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |


Director of Field Support Services


Capable, self-assured professional with 12 years of Field Support Services background, which includes serving as the sole contract administrator with present employer. Seek to be an important member of the holistic team that leads the sales operations process. Adept in driving quality assurance measures that help fuel client satisfaction. Work tirelessly during all sales process phases to prepare items in accordance with FDA inspection regulations. In pursuit of an exciting new opportunity to call upon sales operations acumen in a Field Support Service or Contract Management capacity that will allow for career growth.


Areas of Expertise


Operations Management | Inbound/Outbound Customer Support | Sales Management | Communication Business Development | Contract Analysis | Strategic Planning | Process Improvement | Problem Solving

Project Management | Time Management | Organization | Critical Thinking | Contract Processes

Troubleshooting | P&L | Training & Development | MS Office Suite | Sales Quoting System




         Efficaciously closed three Outsourced Solutions with revenues in excess of $30M; done in conjunction with Synergy s Business Development and Operations

         Developed and managed a contract base of $150M in annual revenue for over 450 customers

         Led a team of 12 including Sales, Operations, Contract Administration and Customer Support staff

         Emphasized the importance of process improvement and cost savings via project management and long-term business analyses

         Slashed the turn-time for quoting by 40% in 90 days after re-engineering across the department

         Devised a 13- month tracking report that yielded a 25% sales increase

         Positively revitalized sales operations thus generating a 20% headcount reduction

         Brought about a 30% headcount reduction over the course of 18 months by engaging in time studies with SRI to streamline quoting and pricing

         Spearheaded the creation of a Client 4 Life working atmosphere at SRI

         Shared expertise by delivering ad-hoc analyses to Sales and Senior Management as needed

         Successfully reengineered and moved the Cardinal billing department from Chicago to Michigan, which resulted in an impressive 20% cost savings

         Measured efficiencies for Cardinal s Customer Service Department to reduce quote turnaround time by 50% using a well-crafted scoreboard


Professional Synopsis



         Lead operations across the entire contract lifecycle with all corporate contracts

         Prove crucial in liaising with key stakeholders to fuel business success

         Act in a key role to develop and present differentiated pricing and economic value propositions during client presentations and contract processes

         Developed and currently use a comprehensive contract management database to track agreements, renewals and performance

         Devise pricing strategies to drive support for pricing decisions

         Determine methods in which strategies are able to deliver value to support price planning and analyses

         Serve as an active, involved subject matter expert for all GPO/IDN and government contracts

         Essentially performed the same job and responsibilities from 2005-2017 with different owners of the company as its name changed


           Yyyyyy x. yyyyyy



         Offered operation support to the Field Sales team and management staff

         Led all sales processes from quote delivery to closing across a $100M business unit

         Analyzed sales metrics focused on customer data, markets, network and the performance levels of Account Executives

         Led the introduction of and supported operational policies and procedures; used guidance and training best practices to guide staff throughout the process of adapting to each

         Worked diligently on the Executive Pricing Committee to develop and enforce corporate pricing policies

         Delivered leadership and supervision within the Sales Operations team

         Modeled how to best support price implementation, maintenance and other core functions



         Headed operational support efforts within the sales organization by tracking hospital equipment repairs, pricing and quoting; followed up with report generation and troubleshooting as needed

         Coached and managed 14 Customer Service Representatives across two locations

         Worked in an integral capacity on the IT Concept/Development team to design a system used to track and bill equipment repairs; also developed a holistic training manual for the repair tracking system


Earlier Roles


Business Unit Manager/Regional Manager/Sales Representative, Cardinal Health, 1990-1999

Sales Director, Aventrics Technologies, 1999-2000




Certificate, Clients for Life, Kennesaw University, 2016

Coursework, Business Administration, Henry Ford College Dearborn


Professional Development Training | Dale Carnegie Training | Call Center Management, AMA

Accounting for Non-Financial Executives, AMA | How not to sell on Cost Alone, AMA

Business Analysis Essentials, AMA | Sales Survival in the Competitive Environment, AMA




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