Resume Writing ?
The Following Text Is An Unformatted Professional Resume Sample
From The Writers At The Resume Writing Group, Inc.
This Resume Has Not Been Formatted
ORDER YOUR OWN LETTER-PERFECT, JOB-WINNING RESUME AND IT WILL BE COMPLETED AS SOON AS YOU NEED!
Click HERE!
Yyyyyy x. yyyyyy
115 Annwood Rd. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
Director of Field Support Services
Capable, self-assured professional with 12 years of Field Support Services background, which includes serving as the sole contract administrator with present employer. Seek to be an important member of the holistic team that leads the sales operations process. Adept in driving quality assurance measures that help fuel client satisfaction. Work tirelessly during all sales process phases to prepare items in accordance with FDA inspection regulations. In pursuit of an exciting new opportunity to call upon sales operations acumen in a Field Support Service or Contract Management capacity that will allow for career growth.
Areas of Expertise
Operations Management | Inbound/Outbound Customer Support | Sales Management | Communication Business Development | Contract Analysis | Strategic Planning | Process Improvement | Problem Solving
Project Management | Time Management | Organization | Critical Thinking | Contract Processes
Troubleshooting | P&L | Training & Development | MS Office Suite | Sales Quoting System
Highlights
Efficaciously closed three Outsourced Solutions with revenues in excess of $30M; done in conjunction with Synergy s Business Development and Operations
Developed and managed a contract base of $150M in annual revenue for over 450 customers
Led a team of 12 including Sales, Operations, Contract Administration and Customer Support staff
Emphasized the importance of process improvement and cost savings via project management and long-term business analyses
Slashed the turn-time for quoting by 40% in 90 days after re-engineering across the department
Devised a 13- month tracking report that yielded a 25% sales increase
Positively revitalized sales operations thus generating a 20% headcount reduction
Brought about a 30% headcount reduction over the course of 18 months by engaging in time studies with SRI to streamline quoting and pricing
Spearheaded the creation of a Client 4 Life working atmosphere at SRI
Shared expertise by delivering ad-hoc analyses to Sales and Senior Management as needed
Successfully reengineered and moved the Cardinal billing department from Chicago to Michigan, which resulted in an impressive 20% cost savings
Measured efficiencies for Cardinal s Customer Service Department to reduce quote turnaround time by 50% using a well-crafted scoreboard
Professional Synopsis
SYNERGY HEALTH PLC | CONTRACT DIRECTOR (2012-Present)
Lead operations across the entire contract lifecycle with all corporate contracts
Prove crucial in liaising with key stakeholders to fuel business success
Act in a key role to develop and present differentiated pricing and economic value propositions during client presentations and contract processes
Developed and currently use a comprehensive contract management database to track agreements, renewals and performance
Devise pricing strategies to drive support for pricing decisions
Determine methods in which strategies are able to deliver value to support price planning and analyses
Serve as an active, involved subject matter expert for all GPO/IDN and government contracts
Essentially performed the same job and responsibilities from 2005-2017 with different owners of the company as its name changed
Yyyyyy x. yyyyyy
Continued
SRI SURGICAL, INC. | SALES OPERATIONS and CONTRACT DIRECTOR (2005-2012)
Offered operation support to the Field Sales team and management staff
Led all sales processes from quote delivery to closing across a $100M business unit
Analyzed sales metrics focused on customer data, markets, network and the performance levels of Account Executives
Led the introduction of and supported operational policies and procedures; used guidance and training best practices to guide staff throughout the process of adapting to each
Worked diligently on the Executive Pricing Committee to develop and enforce corporate pricing policies
Delivered leadership and supervision within the Sales Operations team
Modeled how to best support price implementation, maintenance and other core functions
CARDINAL HEALTH | SALES SUPPORT MANAGER II (2000-2005)
Headed operational support efforts within the sales organization by tracking hospital equipment repairs, pricing and quoting; followed up with report generation and troubleshooting as needed
Coached and managed 14 Customer Service Representatives across two locations
Worked in an integral capacity on the IT Concept/Development team to design a system used to track and bill equipment repairs; also developed a holistic training manual for the repair tracking system
Earlier Roles
Business Unit Manager/Regional Manager/Sales Representative, Cardinal Health, 1990-1999
Sales Director, Aventrics Technologies, 1999-2000
Education
Certificate, Clients for Life, Kennesaw University, 2016
Coursework, Business Administration, Henry Ford College Dearborn
Professional Development
Salesforce.com Training | Dale Carnegie Training | Call Center Management, AMA
Accounting for Non-Financial Executives, AMA | How not to sell on Cost Alone, AMA
Business Analysis Essentials, AMA | Sales Survival in the Competitive Environment, AMA
<< Previous Back to Sitemap Next >>
Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!