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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Career Profile
Dedicated and accomplished Operations Leader with over 15 years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative processes.
Proficient in: Manhiem, Adesa, Smartauction.com, dealermatch.com, dealerslink.com, Reynolds & Reynolds, Dealertrack, and ADP
Key Competencies
Operations Management Automotive Dealerships Staff Management & Training Attention to Detail
Inventory Control New Vehicle Purchasing Vendor Management Contract Negotiation
Sales Forecasting P&L Management Service & Parts Operations Team Leadership/Mentorship
Professional Experience
SGS North America September 2016-Present
Vehicle Inspector/CPO Auditor
Direct day to day logistics within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
Complete inspections of up to 8 leased vehicles per day from several manufacturers such as VW, Honda, and Chrysler with a concentration on identifying damages
Oversee GPO audits with Honda and Porsche BMW which requires reviewing documentation and the physical condition of dealer pre-owned vehicles
Wiley Automotive 2000 2010 & 2013-2016
Used Car Buyer & New Vehicle Director (2013-2016)
Managed a Ford franchised dealership and used care superstore which staffed a group of 100 employees and sold up to 2,000 vehicles annually
Oversaw the purchasing of vehicles within several states, attended used car auctions, and ordered new vehicles based on future needs
Play a lead role in liquidating aged inventory through auctions or wholesaler websites, ensured regulatory standards were followed, and completed detailed market research
General Operations Manager (2000-2010)
Supervised all operations within a busy auto dealership which required supervising a group of over 250 employees and monitoring all sales which average over $20MM annually
Designed and implemented innovative operational strategies, monitored current market conditions, and researched competitors
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Professional Experience Continued:
Rancho Jeep, Dodge & Chrysler 2012-2013
Internet Manager
Led internet sales logistics within a successful dealership which included responding to up to 150 leads per month from the dealership s website
Successfully attained approximately 15 sales per month due to exceptional communication skills and sales acumen
Managed a team of 50 employees which handled sales of over $35MM annually, provided training and coaching, and diffused complex customer service situations
De La Fuente Cadillac 2010-2012
General Manager
Coordinated operations within a Cadillac dealership which required supervising cross-functional team members and managing revenue of up to $8MM
Managed social media/marketing content on the website and Facebook in addition to leading the restructuring of the organization s incentive plan
Education
Bachelor of Science, Bio-Chemistry, Oklahoma State University, Stillwater, OK
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