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Eager to contribute academic credentials, background in healthcare administration, and proven skills in revenue cycle optimization toward supporting a dynamic organization in achieving business goals and objectives.
Healthcare Administration ~ Patient Billing ~ LTC Facilities ~ Training ~ Team-Building
Accounts Receivable ~ Policy & Procedure Development~ Strategic Planning ~ Compliance
Stellar leader with demonstrated strengths in broad-scope healthcare administration including office operations, training, billing, patient records management, community relations, and insurance.
Adept at supporting and maintaining a cohesive and respectful workplace climate essential to maximizing staff retention, morale, and satisfaction.
Highly discreet and committed to ensuring confidentiality of personnel files and documents.
Well-versed in medical terminology and Medicaid, Medicare & third-party reimbursement regulations.
Autonomous and personable with superb consultative, instructional, and critical thinking capabilities.
Contribute dynamic communication skills toward effectively liaising between executives and internal/external stakeholders in support of achieving corporate objectives.
Excel in analyzing existing practices and orchestrating process improvements to drastically elevate customer service and satisfaction while reducing expenses.
Dependable problem solver with an excellent blend of business, financial and clinical acumen.
Master of Health Care Administration, Mount St. Mary s University, 2015
Certified Lean Six Sigma Green Belt, Mount St. Mary s University, 2015
Certified Nursing Assistant, Harrisburg Area Community College, 2010
B.A., Theology, Minor in Education, Mount Saint Mary s University, 1991
Completed training in ICD10 coding and in use of CBISA software.
St. Joseph s Ministries / St. Catherine s Nursing Home, Emmitsburg, MD, 2013 to present
A/R Billing Specialist
Govern all aspects of billing operations including account management, collections, and bank deposits.
Manage and maintain both electronic and paper-based resident accounts for 113-bed facility.
Process receivables totaling more than $990K with A/R days above industry standard at 29-32.
Proficiently administer billing of Medicare, Medicaid and third-party insurance.
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Review residents financial plans to optimize account management in close cooperation with patient and family members.
Connect residents and/or family members with external medical services when applicable.
Efficiently cooperate with Rehab, MDS and Nursing departments to drive unified efforts and optimum levels of patient satisfaction.
Investigate and provide regular reports regarding census.
Manage 10-13 Medicaid applications monthly across up to five DSS departments to help residents obtain approval for benefits.
Championed recovery of $1.5M in revenue in less than 12 months by reestablishing communication structure with state/local DSS departments, submitting applications in a timely manner, and strengthening the focus on Medicaid applications and redeterminations.
Introduced electronic procedure within department to expedite approval time by 2-3 weeks.
Commended by Director of Finance for outstanding talents in processing applications at peak levels of efficiency, vital to minimizing A/R days.
Requested by company s community liaison to meet with and educate hospitals in St. Joseph s process to improve mutual goal attainment.
Hope Alive, Inc., Sabillasville, MD, 2011 to 2013
Spearheaded full-scope accounts receivable management at shelter for homeless women and children.
Entered donations in computer system, posted monies, and provided up-to-date information to accountant monthly.
Collaboratively conducted research in support of grant preparation and application process.
Partnered with CEO in marketing operations including flyer design, community outreach initiatives, website maintenance, and newsletter publication.
Extensively participated in fundraising efforts from event planning to donation collection.
Advised young mothers interested in medical careers in educational and professional requirements.
Gettysburg Lutheran NH, Gettysburg, PA, 2010 to 2012
Certified Nursing Assistant
Assisted patients with ADLs such as feeding, hygiene, dressing, and ambulatory assistance.
Recorded and monitored vitals for blood pressure, pulse, respiration and temperature.
Meticulously documented patient data and conveyed details to Charge Nurse and next CNA on shift.
Handpicked to train all CNAs onsite and at sister communities in use of new EMR software.
Family Health Support Group, Fairfield, PA, 2001 to 2011
Connected families with community resources and provided education and guidance on accessing available programs, services, and sources of assistance.
Gamma Medical Systems, Frederick, MD, 1996 to 2000
Inputted customer orders for DME (Durable Medical Equipment), contacted insurance companies to verify coverage, and performed associated billing.
Standardized billing procedures, overhauled filing system, and established office workflow to stabilize and streamline department operations.
Trained, mentored, and assisted new department hires in mastering office procedures and technology.
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HIRING AGENT NAME
I am currently seeking a challenging career opportunity as a (INSERT TARGET POSITION) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated, I offer a seasoned career in healthcare administration and considerable success in the complete spectrum of medical billing operations. Along with proficiency in accounts receivable management, I m equally comfortable in advising patients and family members in navigating facility admissions processes and completing complex documentation related to billing and insurance. My organizational skills are top-notch and I ve developed a solid reputation for standardizing department operations and driving measurable process improvements. To complement these qualifications, I offer exemplary strengths in training, teaching, and public speaking.
As a proactive contributor to your organization, you will find me to be a stellar leader committed to supporting you in achieving your objectives through a superior blend of financial savvy, managerial talents, and a consultative work approach. I am confident that I could be a valuable asset to (INSERT NAME OF ORGANIZATION), and will call you later in the week to see if we can schedule a time to meet.
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