• Dynamic Leader who facilitates the delivery of responsible patient care for all ages based on for-profit / non-profit industry and / or facility standards of practices, and spearheads strategies to boost healthcare success.
• Change Agent who offers proven experience in large-scale healthcare optimization, including developing and implementing forward-thinking programs, policies, and processes to achieve continued high-quality care.
• Ambitious Self-Starter who exhibits up-to-date knowledge of national healthcare trends and critical statistics.
• Excellent Communicator who builds and sustains synergistic relationships with senior-level administrators, physicians, healthcare teams, patients, family members, and the community; who excels in both autonomous and collaborative work environments; and who leads staff by example and with integrity to attain objectives.

Assistant Vice President Practice Operations

  Capitalize on the opportunity to develop and implement forward-thinking Service Line strategy for VMG Primary Care to increase productivity / revenue, resource stewardship, quality outcomes, patient satisfaction, and staff engagement.

  Direct operations for 21 Primary Care multi- / single-physician practices, including overseeing 19 Practice Managers across practices employing 75+ healthcare teams and 400+ support staff with 3 Directors reporting to AVP position.

  Expertly implement a Practice Manager Development Program to support succession planning, including developing criteria for Lead Medical Assistant program to promote MA retention, as well as partnering with Lead Medical Assistant program to challenge staff to find solutions through Shared Governance Committees.

  Rolled out Consumer Online Scheduling tool, DocASAP.

  Implemented physician schedule utilization standards at >95%.

  Generated goal of physician patient panel size of 1,800 patients.

  Increased employee engagement by 10% in primary care practices.

  Designed and relocated 5 practices into new Patient-Centric facilities.

  Increased patient flow through the implementation of Six Sigma strategies.

  Achieved No Show rates of <5.5% via effective scheduling and text reminders.

  Achieved patient satisfaction goal of 91.3% in Likelihood to Recommend results.

  Reduced referral leakage by 10% and developed tool to identify physician referral patterns.

  Continually promoted cost efficiencies by consolidating practices based on geographic locations.

  Transitioned to a new CMS MACRA reimbursement (APN / MIPS) and transitioned practice to MSSP Tier 1.

Director of Operations Practice Plans

  Strategically steered development of business plans to set direction for daily operations via collaborative relationships with clinical leaders for multiple sub-specialty pediatric practices serving the greater Philadelphia region and surrounding areas, including strengthening information management by implementing a NextGen PM / EMR system.

  Supported patient access initiatives, including developing and implementing strategies for increasing access to services and reducing barriers to care, developing and implementing Physician Priority Link, providing direct access phone service for referring physicians who wish to consult a specialist, and developing enhanced customer service standards.

Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx

Director of Operations Practice Plans (continued)

• Effectively prepared and developed business case / financial pro-formas to determine financial feasibility of services.

  Co-developed comprehensive pediatric electronic templates for EHR system.

  Spearheaded physician attestations for CMS Meaningful Use incentive program.

  Enhanced patient revenue tracking and projections and accelerated patient flow.

  Reduced negative employee attrition by 50% via effective recruitment methodology.

  Improved patient flow and increased physician productivity by 30% in multi-specialty module.

  Developed new standards for TeleVox system to achieve a 15% reduction in patient Now Show rate.

  Reduced insurance denials by 30% by developing concise Performance Standards for registration staff.

  Decreased call center Call Abandoned rate to 3% overall and reduced appointment call duration 5 minutes.

Chief Operating Officer

  Utilized broad scope of industry knowledge toward directing medical facility initiatives through multiple changes that transformed patient care and internal operations, including mentoring and managing a team of 100+ employees.

  Directed resourceful administration services, along with facilitating detailed information management, patient billing, patient advocacy, patient registration, multi-project management, facilities management, and medical recordkeeping.

  Led launch and implementation of the call center, including selecting and implementing Avaya VolP software; recruiting, training, mentoring, and managing staff; developing standards and expectations; and monitoring overall performance.

  Enabled profitable increase of 10,000+ patient visits annually.

  Increased patient satisfaction by 35% by planning and launching a call center.

  Reduced annual salary costs by $378,000 while maintaining patient servicing levels.

  Strategically planned, developed, and implemented enhanced work scheduling practices.

  Launched facility expansion, and directed all aspects for the 14,000-square-foot, state-of-the-art building.

  Created 4 plans to meet JCAHO requirements in Environment of Care, Emergency Management, and Information Management, and attained 3 Satisfactory JCAHO survey ratings since 2002 for key accreditation.

Senior Project Manager (1996 1999)

  Led targeted decision-making across multifaceted project initiatives, including leveraging analytical and client relations skills to lead all project phases (e.g. gathering requirements, defining scope, creating budgets) and developing and implementing plans, testing, and training which were instrumental in meeting and / or exceeding goals.

  Brought together both business and technology contributors to define key specifications.

  Delivered consistently successful projects by developing new criteria for project risk analysis.

Manager ￨ Eastern Client Services (1993 1996)

  Played a vital role in strengthening customer experiences by leading fast-paced call center operations to deliver high standards of service, including regularly improving operations via strategic restructuring, cost-effective labor and scheduling initiatives, and inclusion of results-generating new performance standards to boost workforce efforts.

  Reduced staff 15% and $100,000 in salary costs by restructuring call center operations.

  Reduced employee turnover 30% by improving communication between staff and managers.

  Introduced joint goal setting between managers and staff to achieve new performance standards.

Bachelor of Arts Adelphi University

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

I am excited to build a rewarding career with your company, and can offer cross-functional experience in Healthcare Practice Operations, Patient Satisfaction, Practice Plan Development, Patient Access, Population Health, Best Practices, and Patient Care Delivery Models. I am also well-versed in Revenue Optimization, Financial Management, Budget Control, Project Management, Program Management, Regulatory Compliance, and Cost-Reducing Initiatives, as well as Team Building, Training / Development, Workforce Planning, and Employee Engagement. To complement my background, please note that I attained a Bachelor of Arts from Adelphi University.

Currently, as an Assistant Vice President of Practice Operations for Virtua Medical Group, I expertly develop and implement forward-thinking Service Line strategy for VMG Primary Care to increase productivity / revenue, resource stewardship, quality outcomes, patient satisfaction, and staff engagement. Within this role, I lead 21 Primary Care multi- / single-physician practices, including overseeing 19 Practice Managers across practices employing 75+ healthcare teams and 400+ support staff, as well as 3 Directors reporting to my AVP position. Furthermore, I successfully implement a Practice Manager Development Program to support succession planning, including developing criteria for the Lead Medical Assistant program to promote MA retention, as well as partnering with the program to challenge staff to find solutions through Shared Governance Committees.

A sampling of my achievements include:

  Rolling out a Consumer Online Scheduling tool, DocASAP.

  Implementing physician schedule utilization standards at >95%.

  Generating goal of physician patient panel size of 1,800 patients.

  Increasing employee engagement by 10% in primary care practices.

  Designing and relocating 5 practices into new Patient-Centric facilities.

  Achieving No Show rates of <5.5% via effective scheduling and text reminders.

  Achieving patient satisfaction goal of 91.3% in Likelihood to Recommend results.

  Reducing referral leakage by 10% and developing a tool to identify physician referral patterns.

  Transitioning to a new CMS MACRA reimbursement (APN / MIPS) and transitioning practice to MSSP Tier 1.

[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.

I look forward to hearing from you, and thank you in advance for your careful consideration.

Sincerely,

Yyyyyy x. yyyyyy