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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Driven, focused, and hard-working Technical Support Professional with a background in overseeing operations within fast-paced environments in a variety of industries. Experienced in completing technical installations within a field environment, troubleshooting technical issues, and educating customers on network related competencies. Highly adept in increasing organizational productivity, assisting in special projects, and maintaining strong communication with co-workers, vendors, customers, and members of management.


Key Competencies



         System Installations


         Customer Service

         Computer Security Systems

         Strategic Planning

         Network Management

         Team Leadership

         Field Technical Support

         Equipment Troubleshooting

         Time Management

         Technical Documentation

         Attention to Detail

         Complex Problem Solving

         Process Improvement

         Inventory Management




Bachelor of Science, Information Technology with a Concentration in Advanced Networking

University of Phoenix, September 2014


Associates of Applied Science, Electronics Technology

DeVry University, Columbus, OH


Professional Experience

Disk Network, Raleigh, NC 2012-Present

Field Service Specialist

  Direct day to day technical operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Provide field support to clients which include new customer installations, equipment troubleshooting, system upgrades, and satellite dish relocations in addition to satellite realignments

  Utilize superior analytical abilities in order to review technical issues and devise appropriate solutions, set up and configure routers on behalf of customers, and run CAT5 cable as needed

  Provide guidance and feedback to customers in regards to wireless network security and appropriate operation of satellite systems which resulted in an increase in customer satisfaction


Duke Urgent Care, Durham, NC 2004-2011

Medical Assistant

  Provided medical and administrative support to Physicians within an urgent care environment which required obtaining patient vital signs and completing medical history interviews

  Educated patients on office policies, medication management, home treatments, and special diets in addition to prepping patients for in-office procedures

  Played a lead role in collecting specimens from patients for testing, completed EKG testing, administered medicine via IV s, and oversaw wound care/suture removal


Additional Professional Experience Includes: EMT-Intermediate, Durham County EMS (2003-2004), EMT, Knightdale EMS (2001-2003), and Test Technician, Alcatel USA (1997-2002)

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