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Driven, focused, and hard-working Technical Support Professional with a background in overseeing operations within fast-paced environments in a variety of industries. Experienced in completing technical installations within a field environment, troubleshooting technical issues, and educating customers on network related competencies. Highly adept in increasing organizational productivity, assisting in special projects, and maintaining strong communication with co-workers, vendors, customers, and members of management.
Key Competencies
System Installations Training/Coaching Customer Service Computer Security Systems Strategic Planning |
Network Management Team Leadership Field Technical Support Equipment Troubleshooting Time Management |
Technical Documentation Attention to Detail Complex Problem Solving Process Improvement Inventory Management |
Education
Bachelor of Science, Information Technology with a Concentration in Advanced Networking
University of Phoenix, September 2014
Associates of Applied Science, Electronics Technology
DeVry University, Columbus, OH
Professional Experience
Disk Network, Raleigh, NC 2012-Present
Field Service Specialist
Direct day to day technical operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels
Provide field support to clients which include new customer installations, equipment troubleshooting, system upgrades, and satellite dish relocations in addition to satellite realignments
Utilize superior analytical abilities in order to review technical issues and devise appropriate solutions, set up and configure routers on behalf of customers, and run CAT5 cable as needed
Provide guidance and feedback to customers in regards to wireless network security and appropriate operation of satellite systems which resulted in an increase in customer satisfaction
Duke Urgent Care, Durham, NC 2004-2011
Medical Assistant
Provided medical and administrative support to Physicians within an urgent care environment which required obtaining patient vital signs and completing medical history interviews
Educated patients on office policies, medication management, home treatments, and special diets in addition to prepping patients for in-office procedures
Played a lead role in collecting specimens from patients for testing, completed EKG testing, administered medicine via IV s, and oversaw wound care/suture removal
Additional Professional Experience Includes: EMT-Intermediate, Durham County EMS (2003-2004), EMT, Knightdale EMS (2001-2003), and Test Technician, Alcatel USA (1997-2002)
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