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Yyyyyy x. yyyyyy
14157 Vanowen St., #0000 xxxxxx xxxx , xxxx , xxxxx 00000 818-916-2673 abc@xyz.com
Summary of Qualifications
IT operations and project management leader with a proven track record of exceeding performance goals.
Proactively identified and resolved problems real time using an excellent mix of IT and people skills.
Experience building and fixing a variety of computer operating systems, software and hardware.
Technical Areas of Expertise
Operating Systems: Windows XP, Vista, 2000, 7, 8, 8.1 and 10; Macintosh OS X and IOS; Android (Galaxy); Microsoft Exchange Server 2013; Windows Server 2003, 2008 and 2012; and Linux Red Hat Server.
Software: MS Office 2007, 2010 and 2013, Microsoft Exchange and Microsoft Active Directory; Adobe CS5/CS6 Master Collection, Presenter, Professional XI and Visual Studio; QuickBooks; Multisim; Flowcode; Eclipse; Faronics Deep Freeze; Citrix; WebEx; Remedy; EZRentout; Amtel MDM; and Kaseya MDM.
Hardware: Configuring routers (Cisco, Linksys, Netgear, Alcatel and Belkin); network administration tools (routers, switches, servers and clouds); Fiber, CAT5 and CAT6 network cables and UTP assembly; IP cameras; network printers and scanners; mobile scanners (infinite peripherals, Honeywell and VeriFone); and Point-of-Sale (POS) systems (barcode scanners, receipt printers and magnetic card readers).
Professional Experience
CrowdTorch by Cvent Los Angeles, CA Mar. 2014-Present
IT Equipment Manager (promoted from Client Support Engineer/Technology Coordinator)
Showcase stellar IT management, troubleshooting and personnel management skills.
Lead three IT staff for this software company focused on digital event marketing and management.
Oversee the inventory of equipment, including building relationships with vendors.
Provide onsite technical support to clients at live events all across the U.S.
Resolve any technical problems clients are experiencing with the ticketing system.
Manage and repair the entirety of the computer network for the Los Angeles office.
Achievements:
Built the department from the ground up, including implement new equipment for the ticketing system.
Turned the department from an inventory of $40,000 to about $1.2 million.
Previously:
IT Coordinator Assistant, Sherman Oaks Center for Enriched Studies Tarzana, CA Jan. 2011-June 2014
Identified why personal computer equipment was not operating properly and made repairs or updates.
Integrated new software into computer equipment if necessary to achieve performance outcomes.
Communicated with manufacturers as needed regarding warranty repairs.
Help Desk Analyst, Actionet Lawndale, CA Dec. 2013-Feb. 2014
Worked effectively with clientele over the telephone regarding technical support services.
Created help desk tickets in Remedy Incident Manager for inquires received on a daily basis.
Showcased strong IT troubleshooting skills to resolve technical problems customers were experiencing.
IT Coordinator/Support, Personal Involvement Center Los Angeles, CA Apr. 2013-Oct. 2013
Administered a company s network and server, including adding or removing users from Active Directory.
Satisfactorily repaired a variety of computer equipment in an accurate, timely and efficient manner.
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