IT leader with a consistent, proven track record of exceeding performance objectives.

  Seasoned generalist, with a diverse and versatile background, from networks to servers to the helpdesk.

  Experience working daily with company and department leaders to achieve business goals.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

- Network Administration - Desktop Support - Budgeting

- Server Administration - Hardware Troubleshooting - Vendor Negotiation/Purchasing

- Database Management - End User Training - Policies & Procedures

IT Manager, USI Insurance Services, (formerly, Johnson & Bryan, Inc.) Atlanta, GA June 2001-Present

  Reporting to the Senior Vice President and Chief Financial Officer, lead all aspects of IT operations, including architecture, security, disaster recovery, purchasing and service provision.

  Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems.

  Work closely with leaders across multiple departments as well as four members of the Board of Directors.

  Oversee department budget to purchase products and services, include communicating effectively with multiple vendors across software, hardware, telecommunications and peripherals.

  Lead an internal 12-person Technology Committee that meets on a quarterly basis.

  Determine provision of end-user services, including help desk and technical support.

  Train and educate end users on the proper use of computer systems, including developing a procedures manual for computer and related systems.

  Collaborate with personnel on the Sales Committee to develop a marketing and prospecting system.

Accomplishments:

  Consistently earned annual raises and bonuses for stellar performance and achievement.

  Recorded no downtime or data loss from system failure, or data loss, breach or corruption due to a virus.

  Negotiated favorable agreements with multiple vendors for computer, telecommunication and peripheral services such as copies and printers.

  Turned around a dysfunctional operation upon hire by successfully prioritizing needs, including bringing the company into compliance with all software licenses.

  Created automated infrastructure, systems, procedures and standards which increased productivity.

  Implemented an email and Internet monitoring system, leveraging Elron and SurfControl software.

  Increased end user efficiency after implementing a helpdesk and Fenestrae s Faxination server.

  Integrated a SonicWall security appliance with VPN to assist telecommuting associates.

  Enhanced efficiency and lowered costs after implementing a document management system.

  Successfully navigated the company through a successful Microsoft software audit.

Network Engineer, Return.com Duluth, GA Sept. 2000-Mar. 2001

  Installed, configured and maintained operating systems.

  Analyze and resolved problems associated with server hardware or applications software.

  Worked closely with vendors regarding hosting, hardware and software services.

Director of Networks, BigClix.com, Inc. Atlanta, GA Jan. 1999-Sept. 2000

  Designed and implemented the entire corporate network, including servers and workstations.

  Developed and implemented a redundant remote data center that recorded no downtime of service.

  Maintained e-mail servers, web and database servers; network virus protection; and data backup.

Senior Network Engineer, Flagship Net Solutions Atlanta, GA Jan. 1995-Jan. 1999

  Provided first-tier network support to existing clients and designed network solutions, including hardware, software and Internet access.

  Designed and implemented LAN and WAN networks, local workstations, web and e-mail servers.

Operating Systems: Windows

Software: Microsoft Office Suite

Hardware: Intel, Dell, HP

Servers: Windows

Remote Access: Microsoft Remote Access and VPN Server

Security: SonicWall, Veritas Backup Exec

Networks: LAN, WAN, Wireless LAN

Routers:

Bachelor of Science (BS), Accounting, Kennesaw State University; graduated with honors in 2010

Associate of Science (AS), Information Systems, Herzing University

A+ Certified

Microsoft Certified Solutions Associate (MCSA)/Microsoft Certified Solutions Expert (MCSE); pending

Cisco Certified Network Associate (CCNA); pending

Dear Hiring Manager:

With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE HERE).

As demonstrated in the accompanying resume, I am an IT leader with a consistent, proven track record of exceeding performance objectives. As a seasoned generalist, I offer a diverse and versatile background, from networks to servers to the helpdesk and more. I have experience working daily with company and department leaders to achieve business goals. Among my additional unique skills and qualifications:

  Consistently earned annual raises and bonuses for stellar performance and achievement while leading all aspects of IT operations, including architecture, security, disaster recovery, purchasing and service provision, for USI Insurance Services since 2001 (formerly, Johnson & Bryan), a firm with 90 employees.

  Recorded no downtime or data loss from system failure, or data loss, breach or corruption due to a virus.

  Negotiated favorable agreements with multiple vendors for computer, telecommunication and peripheral services such as copies and printers.

  Turned around a dysfunctional operation upon hire by successfully prioritizing needs, including bringing the company into compliance with all software licenses.

  Created automated infrastructure, systems, procedures and standards which increased productivity.

  Implemented an email and Internet monitoring system, leveraging Elron and SurfControl software.

  Increased end user efficiency after implementing a helpdesk and Fenestrae s Faxination server.

  Integrated a SonicWall security appliance with VPN to assist telecommuting associates.

  Enhanced efficiency and lowered costs after implementing a document management system.

  Successfully navigated the company through a successful Microsoft software audit.

As your IT leader, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

404-643-5732

abc@xyz.com