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Yyyyyy x. yyyyyy


0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx4



Licensed Insurance Sales Agent well prepared to transition excellent customer service talents toward launching a career as an Insurance Claims Adjuster



         Strong administrative, analytical, decision-making, prioritization, negotiating, and customer relations expertise; reputation for positive work approach, energy, and commitment to achieving results.

         Tactful and empathetic; able to deal with claimants experiencing stress, anxiety, and agitation.

         Adept at partnering with individuals from other disciplines, functional areas, and departments to facilitate and ensure successful business activities and outcomes.

         Accuracy-driven and committed to delivering quality results in all endeavors.

         Confident and highly regarded for integrity and commitment to confidentiality.

         Skilled at connecting with and influencing people from all cultures and backgrounds.

         Efficiently anticipate, plan, and respond accordingly to changing priorities and competing demands.



Package Hander -- United Parcel Service, 2016 to Present

         Exercise exceptional organizational skills in efficiently loading, sorting, and unloading packages.


Telesales Agent / Customer Care Specialist -- Humana Health Insurance Company, 2017 (temporary)

         As Licensed Health, Life and Annuity agent, promoted and sold full line of Individual Insurance, Medicare Group Insurance, Medicare insurance, and related financial products.

         Effectively educated and enrolled Medicare members in Health and Rx (Part D) policies as well as group retirement plans.

         Achieved sales goals while delivering top levels of quality assurance in all customer interactions.

         Established credibility and earned customers trust by exhibiting comprehensive knowledge of insurance products, swiftly resolving issues or problems, and demonstrating active listening skills.


Customer Service Associate -- Tampa RV One Superstores, 2015 to 2016

         Inspected and registered vehicles, contacted manufacturers regarding claims for warranty approval, and returned damaged and defective parts to manufacturers.

         Maintained meticulous records of all claims registrations and customer correspondence.


Customer Service Associate, Publix Supermarket, 2013 to 2015

         Delivered outstanding customer service to maximize loyalty, repeat business, and store reputation.

         Prepared and packaged special orders and party trays according to established guidelines.

         Operated all store systems from cash register to food preparation equipment; constantly adhered to rigorous standards for safety, quality, sanitation, and food freshness.


Store Associate -- 7-11 Gas Station and Market, 2011 to 2013

         Actively performed and contributed to the complete range of store operations encompassing cash register transactions, inventory control, merchandise stocking, customer service, food preparation, loss prevention, safety and security, and regulatory compliance.


Professional Development / Licensure


Licensed to sell Health Insurance including Medicare products in 13 states


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