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Yyyyyy x. yyyyyy

2745 Main St. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Driven, focused, and hard-working Customer Service professional with a background in assisting with daily operations within a variety of environments. Experienced in assisting customers within a food/beverage environment, providing training to staff members, and ensuring regulatory food safety requirements are followed. Highly adept in increasing organizational productivity in addition to maintaining strong communication with co-workers, customers, and members of management.


Key Competencies



         Hospitality Industry

         Customer Service

         Food/Beverage Industry

         Event Management

         Staff Training

         Bartending Services

         Marketing Best Practices

         Team Leadership

         Community Involvement

         Attention to Detail

         Complex Problem Solving

         Process Improvement


Professional Experience

The Omni Homestead 2015-Present

Waiter/Banquet Bartender

  Direct daily operations within a fast-paced environment with a concentration on increasing productivity and customer satisfaction levels

  Assist in the set-up and management of large-scale banquets which includes providing bartending services and managing event related issues in a professional manner


Greenbrier Resort 2012-2015


  Provided superior customer service to patrons within a high-end food service environment which required obtaining customer orders and making food/beverage recommendations

  Awarded several service awards within the organization due to exceptional customer service abilities


Chippewa Hotel Mackinac Island 2009-2012

Waiter-Pink Pony Restaurant

  Acted as a member of the wait staff within a food service environment which required assisting customers with questions regarding the menu, obtaining orders, and diffusing customer service issues

  Ensured that the facility consistently adhered with federal safety and food management regulations which resulted in a safe eating environment for all patrons


Jeff Ruby s Steakhouse 1999-2008

Head Waiter/Trainer

  Recognized as a leader within the organization which required managing relationships with customers, assisting with menu selection, and ensuring exceptional service was provided

  Acted as a Trainer within the organization which included training approximately 500 team members throughout 9 years with the organization

  Consistently recognized for superior service which resulted in being awarded multiple awards for outstanding customer service

Yyyyyy x. yyyyyy

2745 Main St. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in customer service and sales roles with experience in providing training the new staff members, assisting customers with menu selection, and diffusing escalated customer service situations. In addition, I have a demonstrated ability to maintain positive rapport with customers, co-workers, and members of management.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive background in improving efficiency and overall productivity levels within the organization.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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