Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com

Organizational Development LMS Administration ADDIE Model

Onboarding Training Evaluation Curriculum Design eLearning

• Offer exceptional experience in planning, designing, developing, and aligning training strategies with specific organizational needs, vision, mission, and market objectives.

         Advanced knowledge of concepts and practices related to adult learning, instructional leadership, onboarding, organizational development, and performance measurement.

         Strong project and program management experience with the ability to identify requirements, allocate resources, create project plans, and facilitate delivery within timeline and budget parameters.

         Excel at training plan development, Learning Management System (LMS) administration, public speaking, personnel leadership, and maintaining training documentation.

         Adept at connecting with, empowering, instructing, mentoring, and managing people from diverse cultures and backgrounds.

         Highly regarded for sound technical acumen and talents in interfacing with key stakeholders to propel forward-moving efforts.

         Extremely well-versed in ADDIE (Analysis, Design, Development, Implementation, Evaluation) model.

Solar Mosaic Inc., Oakland, CA, 2007

Operations Training Manager

         Participated in recruitment of Customer Support & Loan Operations personnel and closely partnered with sales management to continually update, refine, and optimize onboarding program.

         Developed, updated, and customized training materials with a primary focus on sales techniques, soft skills, and company policies and procedures.

         Diligently monitored transaction quality of Customer Support associates to prepare continuing education, vital to increasing call volume and accuracy of information disbursed to consumers.

Sunrun, San Francisco, CA. 2013 to 2016

Senior Training & Development Specialist

         Awarded promotion based on exemplary performance and charged with identifying training needs and formulating curriculum to influence desired behaviors and outcomes.

         Spearheaded seamless roll-out of iPad software training to 500+ sales consultants.

         Orchestrated customer referral program training for partner-only sales to amplify referrals by 18%.

         Applied dynamic leadership talents toward directing, motivating, and coordinating efforts of four geographically-dispersed trainers.

         Scrutinized sales metrics and KPI data to align sales training with corporate needs and direction.

         Designed engaging, effective, and informative classroom training and webinars for partner channel, solar consultants, and management.

         Innovatively instructed learners through role-playing, simulations, team exercises, group discussions, videos, and lectures.

         Fueled sales by 27% following launch of proprietary software roll-out to partner network of 1,000+ solar consultants.

Continued ►

Professional Experience (Sunrun) continued Page 2 of 2

         Revamped existing training materials such as job aids, PPTs, and resource guides to result in receiving extremely positive feedback and accolades from team members.

         Acknowledged by management for having a natural ability to lead from the front and model outstanding accountability , and for being a constant champion of encouragement to other team members .

         Slashed costs of public training events from $500-$700 per person to less than $300 per person by introducing greater lead time and soliciting full buy-in from stakeholders to promote trainings to partners.

National American Red Cross, San Francisco, CA, 2011 to 2013

Senior Health and Safety Trainer CPR, First Aid, AED

         Successfully trained and certified 700+ individuals in First Aid, CPR for the Professional, and CPR for the Lay Responder across Red Cross offices, community organizations, and corporate sites.

         Planned, coordinated, and delivered comprehensive training to clients such as PG&E, Salesforce.com, City of San Francisco, and Chevron.

         Significantly boosted results by implementing evaluation tools supporting effective measurement of training impact as well as delivering expert feedback to learners and management.

         Designed high-impact training programs and curriculum for local health & safety instructors covering topics such as time management, course reporting, and presentation skills.

Nielsen Company, Sacramento, CA, 2007 to 2008

Membership Sales Recruiter

         Effectively canvassed residential area to recruit primary homes for participation in Nielsen Ratings for Northern California.

         Increased participating primary households by 15% and surpassed retention goal by 27%.

T-Mobile, Sacramento, CA, 2006 to 2007

B2B Account Executive

         Brought on board as key member of pilot B2B sales team and tasked with securing corporate accounts for mobile wireless plans.

         Conceived and introduced client luncheon program to increase monthly sales by 6%.

         Considerably bolstered sales revenues by adding 67 new accounts to assigned territory.

         Rapidly signed lucrative, national-sized accounts with corporations such as Kimball Homes and Coca-Cola to result in winning Account Executive of the Month award.

Bachelor of Arts, University of California-Davis, Davis, California

Associate of Science, Sacramento City College, Sacramento, California

Facilitate Virtual Learning Certification, Association for Talent Development

Think & Speak for Results Certification, Mandel Communications

Training 101 Certification, Langevin Learning

Instructional Design, Langevin Learning

Microsoft Office Suite (Word, Excel, PowerPoint), Salesforce, WebEx, GoToWebinar, GoToMeeting