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Career Profile
Strategic Leader with 20+ years of experience within high-stress environments and a strong background management within a variety of healthcare related industries. Experienced in managing complex individual cases, supervising cross-functional teams, managing emergency situations, and encouraging a positive environment at all times. Equipped with a significant level of communication and interpersonal abilities in addition to a background in effectively fostering positive relationships with customers, vendors, executive management, and key organizational partners.
Bilingual, English/French; Proficient in American Sign Language
Key Competencies
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Direct Care Industry Operations Management CPR/First Aid Staff Training/Coaching |
Medication Administration Crisis Management Complex Problem Solving ISP Plan Development |
Attention to Detail Process Improvement Case Management Regulatory Guidelines
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Professional Experience
Resources of Human Development, Medford, MA August 1998-Present
Site Manager
Manage daily operations within an organization which provided assistance to individuals with special and personal care needs
Review individual medical background and determine both living and personal care needs in addition to monitoring complex cases to ensure appropriate care is provided
Audit medication to ensure appropriate dosages are provided, play a lead role in diffusing emergency situations, coordinate social activities, and develop ISP plans
Supervise a cross-functional team which includes providing individualized feedback/coaching in addition to successfully mediating complex employee relations issues
Monitor residents for medical status changes, communicate effectively with co-workers at all times, and provide feedback to members of management on behavior changes
Relief Resources Inc., Dedham, MA August 1995-August 1998
Residential Counselor
Provided medical and emotional support to individuals with developmental delays within a relief site affiliated with several community programs
Assisted with hygiene management, facilitated improved socialization, administered medication, and assisting with daily tasks
Additional Professional Experience Includes:
Mental Health Counselor, Human Service Options
Education & Certifications
MBA, Healthcare Management Concentration, Cambridge College, June 2016
Bachelor s Degree, Major in Law, University of Yaound Cameroon
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