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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Career Profile

Strategic Leader with 20+ years of experience within high-stress environments and a strong background management within a variety of healthcare related industries. Experienced in managing complex individual cases, supervising cross-functional teams, managing emergency situations, and encouraging a positive environment at all times. Equipped with a significant level of communication and interpersonal abilities in addition to a background in effectively fostering positive relationships with customers, vendors, executive management, and key organizational partners.


Bilingual, English/French; Proficient in American Sign Language


Key Competencies


       Direct Care Industry

       Operations Management

       CPR/First Aid

       Staff Training/Coaching


       Medication Administration

       Crisis Management

       Complex Problem Solving

       ISP Plan Development


       Attention to Detail

       Process Improvement

       Case Management

       Regulatory Guidelines


Professional Experience

Resources of Human Development, Medford, MA August 1998-Present

Site Manager

  Manage daily operations within an organization which provided assistance to individuals with special and personal care needs

  Review individual medical background and determine both living and personal care needs in addition to monitoring complex cases to ensure appropriate care is provided

  Audit medication to ensure appropriate dosages are provided, play a lead role in diffusing emergency situations, coordinate social activities, and develop ISP plans

  Supervise a cross-functional team which includes providing individualized feedback/coaching in addition to successfully mediating complex employee relations issues

  Monitor residents for medical status changes, communicate effectively with co-workers at all times, and provide feedback to members of management on behavior changes


Relief Resources Inc., Dedham, MA August 1995-August 1998

Residential Counselor

  Provided medical and emotional support to individuals with developmental delays within a relief site affiliated with several community programs

  Assisted with hygiene management, facilitated improved socialization, administered medication, and assisting with daily tasks


Additional Professional Experience Includes:

  Mental Health Counselor, Human Service Options


Education & Certifications

MBA, Healthcare Management Concentration, Cambridge College, June 2016

Bachelor s Degree, Major in Law, University of Yaound Cameroon

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