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Yyyyyy x. yyyyyy

( (xxx-xxx-xxxx *







(HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)



Dear Hiring Manager,



        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my M.B.A and Master s in Leadership in healthcare administration, with more than 16 years providing high-performance business operations management, project management, and financial management in the healthcare sector. I am currently with Penn Homecare & Hospice Services as an enterprise-wide Business Manager, following a tenure at UPHS Penn Community Radiology as an Accountant (Business Analytics). For more details, please take a moment to go through my resum .


In leveraging my managerial and administrative competencies, I bring to the table my personal strengths that include a passion for achieving business objectives through people-centric and efficiency-driven leadership excellence. Along the way, I also offer my business-aware social and interpersonal communication skills that help build sustainable professional relationships with the people I work with, fostering a harmonious collaborative work environment in achieving shared commitments.


I am confident that my education, experience, and personal strengths offer the right mix of qualifications with which I can help achieve your objectives as part of your team. Should you need further clarification, please do not hesitate to reach me through any of my contact points in the header. An interview with you or your representative would be most welcome. Thank you for considering me, and I look forward to hearing from you soon.








Attachment: Resum



Yyyyyy x. yyyyyy

( (xxx-xxx-xxxx *


Operations Director (Healthcare)

Qualifications Profile


    Self-assured and results-driven management professional with more than 16 years providing high-performance business operations management, project management, and financial management in the healthcare sector.

    Highly detailed and analytical, with critical thinking in addressing issues in Performance Metrics, P&L Development and Analysis, Internal Audit and Compliance, Project Management, and Staff Training

Career Highlights

    Controlled out-of- sequence errors and late rate for PCAH & CW OASIS transmission well under CMS guidelines (7.7% and 3.2%, respectively)

    Implemented process improvement to raise agency QAO scores (2016) that precluded potential revenue loss of $250T.

    Drove systems implementation projects to achieve expectations in process efficiency and cost advantages, executing training materials that reduced Go-Live errors and ensured staff readiness.

    Developed cash control procedures compliant with CPUP practices and policies resulting in 100% responsibility, and 100% accuracy in payment capture.

    Recovered $67T+ through exploring conflicting accounting methods, i.e. accrual versus cash basis.


Professional Experience


Penn Homecare & Hospice Services Business Manager 2013 Present

    Manage customer service staff operations for the center, ensuring compliance with policies and regulations.

    Develop and administers enterprise budget, reviewing bills, approving all expenditures, managing the transmission and regulatory compliance of OASIS to CMS, and coordinating management reviews of monthly consolidated P&L.

    Extrapolate, evaluate, and submit statistical and financial data from the Simione benchmarking for comparison across the Home Health Industry, while generating analytical reports on productivity based on performance metrics.


UPHS Penn Community Radiology Accountant (Business Analytics) 2007 2013

    Managed A/P operations from vendor contact administration to physician reimbursements and incentive payments, meeting critical timelines and financial obligations, and overseeing financial due diligence for new business ventures.

    Led ad hoc projects in revenue projections, compliance, capital expenditures, ROI s, P&L, , Conduct internal audit of cash policies, PCI-DSS compliance, and write policies and create processes associated with such

    Collaborated with IT in System Implementation, serving as the Epic exemplar in implementing, testing and training staff for scheduling and registration.


UPHS Penn Corporate Finance Payroll Utilization Coordinator 2001 2007

    Coordinated multi-departmental payroll administration, reconciliation and corrections for W-2 process, managing garnishment processes, as well as posting payroll transactions to GL

    Managed regular internal audit of taxes and compliance; processed tax refunds and adjustments for physicians; and reconciled bank statement, stop payments, voids, cancellations and telecash transactions





    M.B.A. GPA: 4.0 (2014)

    Master s in Leadership/ Certificate in Health Care Administration, GPA: 4.0 (2014)

    B.S. in Accounting, Summa cum Laude (2008)

Dean s List Recipient & National Honor Society (Alpha Sigma Lambda)

Technical Skills

    Productivity Tools: MS Office (Word, Excel, PowerPoint), Imagecast

    Healthcare Apps: Lawson, Cerner Beyond Now, Simione Benchmarking, EPIC EMR, IDX, & SHP

    Other Apps: ADS, Hyperion, APM, ADP Payroll

Professional Development/Certification

    Blueprint for OASIS Accuracy including COS-C exam (C-2) (Oct 2016)

    Internal Audit and Risk Management CE | Penn Leadership and Management Classes (Various years)

    Penn State College Project Management Class | Notary Classes (May 2012)


    CPUP Employee of the Quarter for project management excellence


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