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Yyyyyy x. yyyyyy
2104 Tamarack Dr. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
Innovative, goal-focused Information Technology (IT) Project Manager with more than 20 years of dynamic, progressively responsible experience. Skxxxxxxled in serving as an effective intermediary amongst executives, peer colleagues and other essential stakeholders. Leverage a proven approach to problem solving and process improvement. Adept at effectively in managing technical teams in order to align with corporate goals, leading performance and driving staff both as a valuable team member and independent contributor Quick learner with the abxxxxxxity to work in a fast-paced environment, often under pressure. Establish and sustain strong and lasting professional relationships. Eager to continue a successful career in a Project Manager position.
Key Areas of Expertise
Project Management | Teamwork | Leadership | Quality Assurance | Communication | Goal Setting | Organization
Critical Thinking | Collaborative Problem Solving | Microsoft Office Suite, Project
Professional Experience
Qasis Grxxxxxxl
Product Owner (2014-Present)
Ensure products align with client quality requirements through voice of customer (VOC)
Manage new products costs and risks; involves fostering positive relations with clients, vendors and executive staff
Call upon proven requirement gathering techniques to gather user stories from all relevant stakeholders
Use DMAIC processes to resolve production issues with precision and attention to quality
Call on technical platforms to monitor project schedule and level resources in real time with accuracy
Introduced the Belly customer loyalty program and continue to deliver ongoing support for the offering
Grew customer base to 100K new customers in one year; also raised quality level to Five Sigma at 99.9999%
ROTI Mediterranean
Project Manager (2016)
Assessed and resolved outstanding customer loyalty program issues in conjunction with the Finance Team
Proved crucial during the roll-out of POS hardware and software for the customer loyalty program; closed a $1.5M gap in revenue by buying out customers that experienced in loyalty point total errors
Hosted vendor purchasing conferences to offer them a chance to procure data storage units
Scheduled project functions with timeliness and accuracy using Microsoft Project
McDonald s Corporation
Business Analyst/Project Manager (2013-2014)
Comprehensively assessed new products and procedures to determine their respective levels of feasibxxxxxxity; included prototyping new offerings in the kitchen of a mock stakeholder and creating business cases to determine stakeholders needs
Held daxxxxxxy meetings to gauge risk of each test kitchen
Offered updates of triple constraints to stakeholders through the use of carefully-documented performance data
Assessed changes in the scope management plan to help remove creep
Noted POS hardware and software requirements necessary for use in updating the POS system
Walt Disney World
Business Analyst/Lead, Software Resources (2010-2013)
Spearheaded the installation of NCR and DLI devices across Disney complexes; included meeting regularly with core stakeholders to properly note all important requirements and possible constraints
Supervised installations and offered guidance to end-users in new equipment use and application
Confirmed business needs during stakeholder meetings; used results to effectively install over 2K POS systems over the course of two quarters
Solved mobxxxxxxe POS software issues as they arose
Darius Roberson
Continued
Business Analyst/Lead, Software Resources (Continued)
Managed and coached up to 10 team members in installing and triaging rollout issues as they occurred with precision and attention to detaxxxxxx
Amassed requirements in order to properly implement RFID technology; properly documented these requirements and related procedures in order to optimally utxxxxxxize all DLI RFID hardware
Created several prospective income streams; bolstered revenue by $1.1B as a result of this over the course of four years
Lead Technician, Disney POS Support (2010)
Directed the installation and introduction of several NCR and DLI devices across numerous Disney complexes
Gathered requirements used to implement RFID technology; met consistently with stakeholders to best understand all requirements and rollout constraints to ensure seamless operations
Monitored all installation processes and guided end-users in the proper use and application of new equipment
Partners Federal Credit
Network Administrator (2010)
Fielded and resolved important banking issues on a daxxxxxxy basis
Led the regular maintenance and upgrade of all network equipment to keep the network and all banking tools, including software, operationally sound
Insight Technology
Chase Washington Mutual Bank conversion (2009-2010)
Played a key role in installing hardware and software that adhered to Chase s standardized requirements; included conversion of X86-based workstations to align with those aforementioned standards
Administered the removal and disposal of all legacy hardware
Employed check sets to validate the installation, removal and status of equipment as needed
Profxxxxxxe East
Job Title (2009)
Determined the needs of Engineers when gathering requirements for the Rocket Monitoring System
Buxxxxxxt and configured ATTO video editing systems and Rorke data storage units
Handled video documentation used to maintain the structural integrity of the Space Shuttle hull post-launch
Effectively configured storage arrays composed of fiber, SCSI and SATA technology types
Education
Associate of Arts, Music Production, Madison Media Institute
Associate of Science, Video Motion Graphics, Madison Media Institute
Professional Credentials
Lean/Six Sigma Green Belt 2.0 | Certified Scrum Master | ITXXXXXX Foundation Member
Project Management Professional (PMP) | IIBA Member
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