Innovative, goal-focused Information Technology (IT) Project Manager with more than 20 years of dynamic, progressively responsible experience. Skxxxxxxled in serving as an effective intermediary amongst executives, peer colleagues and other essential stakeholders. Leverage a proven approach to problem solving and process improvement. Adept at effectively in managing technical teams in order to align with corporate goals, leading performance and driving staff both as a valuable team member and independent contributor Quick learner with the abxxxxxxity to work in a fast-paced environment, often under pressure. Establish and sustain strong and lasting professional relationships. Eager to continue a successful career in a Project Manager position.

Project Management | Teamwork | Leadership | Quality Assurance | Communication | Goal Setting | Organization

Critical Thinking | Collaborative Problem Solving | Microsoft Office Suite, Project

         Ensure products align with client quality requirements through voice of customer (VOC)

         Manage new products costs and risks; involves fostering positive relations with clients, vendors and executive staff

         Call upon proven requirement gathering techniques to gather user stories from all relevant stakeholders


         Use DMAIC processes to resolve production issues with precision and attention to quality

         Call on technical platforms to monitor project schedule and level resources in real time with accuracy

         Introduced the Belly customer loyalty program and continue to deliver ongoing support for the offering

         Grew customer base to 100K new customers in one year; also raised quality level to Five Sigma at 99.9999%

         Assessed and resolved outstanding customer loyalty program issues in conjunction with the Finance Team

         Proved crucial during the roll-out of POS hardware and software for the customer loyalty program; closed a $1.5M gap in revenue by buying out customers that experienced in loyalty point total errors 


         Hosted vendor purchasing conferences to offer them a chance to procure data storage units

         Scheduled project functions with timeliness and accuracy using Microsoft Project

         Comprehensively assessed new products and procedures to determine their respective levels of feasibxxxxxxity; included prototyping new offerings in the kitchen of a mock stakeholder and creating business cases to determine stakeholders needs


         Held daxxxxxxy meetings to gauge risk of each test kitchen

         Offered updates of triple constraints to stakeholders through the use of carefully-documented performance data

         Assessed changes in the scope management plan to help remove creep

         Noted POS
hardware and software requirements necessary for use in updating the POS system

         Spearheaded the installation of NCR and DLI devices across Disney complexes; included meeting regularly with core stakeholders to properly note all important requirements and possible constraints

         Supervised installations and offered guidance to end-users in new equipment use and application

         Confirmed business needs during stakeholder meetings; used results to effectively install over 2K POS systems over the course of two quarters

         Solved mobxxxxxxe POS software issues as they arose

         Managed and coached up to 10 team members in installing and triaging rollout issues as they occurred with precision and attention to detaxxxxxx

         Amassed requirements in order to properly implement RFID technology; properly documented these requirements and related procedures in order to optimally utxxxxxxize all DLI RFID hardware

         Created several prospective income streams; bolstered revenue by $1.1B as a result of this over the course of four years 


         Directed the installation and introduction of several NCR and DLI devices across numerous Disney complexes

         Gathered requirements used to implement RFID technology; met consistently with stakeholders to best understand all requirements and rollout constraints to ensure seamless operations

         Monitored all installation processes and guided end-users in the proper use and application of new equipment

         Fielded and resolved important banking issues on a daxxxxxxy basis

         Led the regular maintenance and upgrade of all network equipment to keep the network and all banking tools, including software, operationally sound


         Played a key role in installing hardware and software that adhered to Chase s standardized requirements; included conversion of X86-based workstations to align with those aforementioned standards

         Administered the removal and disposal of all legacy hardware

         Employed check sets to validate the installation, removal and status of equipment as needed

         Determined the needs of Engineers when gathering requirements for the Rocket Monitoring System

         Buxxxxxxt and configured ATTO video editing systems and Rorke data storage units

         Handled video documentation used to maintain the structural integrity of the Space Shuttle hull post-launch

         Effectively configured storage arrays composed of fiber, SCSI and SATA technology types

Associate of Arts, Music Production, Madison Media Institute

Associate of Science, Video Motion Graphics, Madison Media Institute

Lean/Six Sigma Green Belt 2.0 | Certified Scrum Master | ITXXXXXX Foundation Member

Project Management Professional (PMP) | IIBA Member