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Yyyyyy x. yyyyyy

- 0000 xxxxxx xxxx , xxxx , xxxxx 00000 ( (xxx-xxx-xxxx * abc@xyz.com

 

Banker

Qualifications Profile

 

    Self-motivated and results-driven service professional with more than 4 years in the aggregate, providing high-performance customer service, sales support, and operations support in the banking and retail businesses.

-          Strong dedication to process efficiencies in delivering expectations in customer service that create repeat business and foster lasting customer relationships in growing the business.

-          Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Effective people management that bring workforce diversity into a team advantage for achieving shared commitments

 

Key Expertise


Sales Support

    Retail & Service Sales Management

    Account Management

    Customer Service Management

    Product Presentation

Business Operations

    Tactical & Operations Planning

    Process/Workflow Improvement

    Continuous Quality Improvement

    Relationship Management (Customers, Public, & Suppliers)

    Inter-Office Coordination

    Policies & Regulatory Compliance

Administration

    Fiscal & Budget Administration

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management

Technical

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)


 

Professional Experience

 

Wells Fargo

Teller Jan 2016 Present

    Provide account management services to bank clients, receiving and processing deposits, checks, payments, and other standard teller transactions.

    Validated client details against records, ensuring compliance with polices on data security while addressing client needs, directing them to the proper banker or branch representative for inquiries and services beyond the teller service.

    Build and maintain client confidence while protecting bank operations and financial data confidentiality.

 

Walgreens

Customer Service Associate Apr 2016 Present

    Responsible for routine branch operations in providing customer service from cash register operations to merchandising, ensuring compliance with service quality standards, merchandise inventory controls, and company policies and procedures.

    Built sustainable professional relationships with clients to ensure repeat business and patronage.

 

McDonalds

Department Manager Aug 2012 Apr 2016

    Managed routine store operations, overseeing performance of 8-10 service crew address customer needs, balancing end-of-day cash registers, and completing financial transactions.

    Provided HR support, onboarding new hires in the areas of customer service, cashiering, and store polices, and conducted training sessions for a new scheduling systems for 40+ employees weekly.

 

Brandywine

Server/Cashier Jun 2011 Aug 2912

    Provided outstanding and consistent customer service to ensure consumer satisfaction.

    Interacted with customers, taking and fulfilling orders, operating point-of-sale registers, and maintained compliance with service quality standards, inventory control, and company policies and procedures.

 

Education & Credentials

 

    CALIFORNIA STATE UNIVERSITY, Sacramento. CA (Ongoing)

B.S. in Business Administration with a concentration in Human Resource

    MODESTO JUNIOR COLLEGE Modesto, CA 

Associates of Business Administration

 

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