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Yyyyyy x. yyyyyy
- 0000 xxxxxx xxxx , xxxx , xxxxx 00000 ( (xxx-xxx-xxxx * abc@xyz.com
Banker
Qualifications Profile
Self-motivated and results-driven service professional with more than 4 years in the aggregate, providing high-performance customer service, sales support, and operations support in the banking and retail businesses.
- Strong dedication to process efficiencies in delivering expectations in customer service that create repeat business and foster lasting customer relationships in growing the business.
- Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.
Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Effective people management that bring workforce diversity into a team advantage for achieving shared commitments
Key Expertise
Sales Support
Retail & Service Sales Management
Account Management
Customer Service Management
Product Presentation
Business Operations
Tactical & Operations Planning
Process/Workflow Improvement
Continuous Quality Improvement
Relationship Management (Customers, Public, & Suppliers)
Inter-Office Coordination
Policies & Regulatory Compliance
Administration
Fiscal & Budget Administration
Staff Supervision & Training
Office & Staff Administration
Records & Document Management
Technical
Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)
Professional Experience
Wells Fargo
Teller Jan 2016 Present
Provide account management services to bank clients, receiving and processing deposits, checks, payments, and other standard teller transactions.
Validated client details against records, ensuring compliance with polices on data security while addressing client needs, directing them to the proper banker or branch representative for inquiries and services beyond the teller service.
Build and maintain client confidence while protecting bank operations and financial data confidentiality.
Walgreens
Customer Service Associate Apr 2016 Present
Responsible for routine branch operations in providing customer service from cash register operations to merchandising, ensuring compliance with service quality standards, merchandise inventory controls, and company policies and procedures.
Built sustainable professional relationships with clients to ensure repeat business and patronage.
McDonalds
Department Manager Aug 2012 Apr 2016
Managed routine store operations, overseeing performance of 8-10 service crew address customer needs, balancing end-of-day cash registers, and completing financial transactions.
Provided HR support, onboarding new hires in the areas of customer service, cashiering, and store polices, and conducted training sessions for a new scheduling systems for 40+ employees weekly.
Brandywine
Server/Cashier Jun 2011 Aug 2912
Provided outstanding and consistent customer service to ensure consumer satisfaction.
Interacted with customers, taking and fulfilling orders, operating point-of-sale registers, and maintained compliance with service quality standards, inventory control, and company policies and procedures.
Education & Credentials
CALIFORNIA STATE UNIVERSITY, Sacramento. CA (Ongoing)
B.S. in Business Administration with a concentration in Human Resource
MODESTO JUNIOR COLLEGE Modesto, CA
Associates of Business Administration
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