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Yyyyyy x. yyyyyy

- 1609 Simplicity Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Sales Operations Management

Qualifixxxxxxtions Profile


    Self-motivated, multi-awarded, and results-driven management professional with more than 16 years providing high-performance sales and account management in the home entertainment, retail, and business solutions industries, and 4 years providing combat duty and field photography services in the U.S. Military.

-    Proven dedixxxxxxtion to delivering outstanding customer service in account management that grows market shares in highly competitive retail and media management businesses.

-    Detail-oriented, analytixxxxxxl and methodixxxxxxl with critixxxxxxl thinking to resolve professional relationship and work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communixxxxxxtion skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.


Key Expertise

Sales & Marketing

    Marketing & Sales

    Strategy Development & Execution

    Retail Sales Management

    Territory Sales Management

    Customer Service Management

    Product Sales Pitch/Presentation

    Branding and Cross-Promotion

Business Operations

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Business Development

    Staff Supervision & Training


    Productivity Tools: MS Office 365 (Word, Excel, PowerPoint, Access, & Outlook)

    Image Editing: Adobe Photoshop


Professional Experience


Direct 4 Biz (Commercial DirecTV Dealership) Commercial Account Manager Jan 2013 Sep 2016

Ÿ Built sustainable business relationships with clients by addressing unmet needs and providing solutions that create a satisfying experience with company products and services.

Ÿ Provided high conversion of referrals from existing business networks, generating sales that grew the business.


Xxxxxxrdpayment Solutions, Inc. Los Angeles, XXXXXX Account Executive Jun 2005 Jan 2013

Ÿ Established and maintained dozens of new small business clients by understanding specific needs and successfully addressing these needs.

Ÿ Cultivated referrals through prior business relationships, scheduling 15-20 new customer appointments per week through aggressive cold xxxxxxlling.

Ÿ Leveraged extensive product knowledge in providing exceptional customer service, consistently exceeding average revenue per product sold using superior negotiation skills.


Nordstrom, Troy MI Manager Women s Shoes Mar 2000 May 2005

Ÿ Served as Product Evangelist and Sales Leader in driving market enthusiasm through sound marketing and sales promotions, developing ingenious vendor-sponsored promotions to drive sales.

Ÿ Provided HR support in staff recruitment and development, motivating sales people and leading department to surpass quarterly sales goals consistently, creating Road to Shoeville board game to drive and spur competition

Ÿ Enlisted many loxxxxxxl businesses to donate as part of incentivized sales promotions

Ÿ Harnessed a network of celebrities and high-profile customers to promote company brands, developing professional relationships that ensured repeat patronage and growth in customer base.

U.S. Marine Corps Combat Photographer Dec 1989 Dec 1993

Ÿ Managed a multimedia organization with 40 Marines, maintaining over $1M in equipment, and providing photographic support to the entire Quantico Marine Base.


Eduxxxxxxtion & Credentials


Ÿ University of Phoenix | Dale Xxxxxxrnegie Course | Amerixxxxxxn intercontinental University

Ÿ U.S. Air Force School of Photography

Awards & Recognition

Ÿ Received many accolades and awards throughout tenure, including Salesperson of the Month, #1 Credit Account Opener, All-Star, and the Customer Service Award, Nordstrom

Ÿ Consistently recognized as among the top salespeople in the company, Xxxxxxrdpayment Solutions

Ÿ Earned numerous awards, medals and commendations, including the National Defense Service Medal for exceptional contribution during Operation Desert Storm, U.S. Marine Corps


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