Hospitality Management | Multi-Property Operations | Team Building | Key Training / Development | Strategic Analysis / Planning

Profit / Loss Responsibility | New Business Development | Cost Controls | Budget Management | Sales / Marketing | Trends Tracking

Customer Service | Cost-Reducing Initiatives | Profit-Generating Strategies | Account Management | Crisis / Emergency Management

         Top performer who offers a background in multimillion-dollar, multi-site hospitality operations management, including leading teams by example while exhibiting an ability to see the big picture within evolving resort markets.

         Ambitious self-starter who contributes experience in large-scale business optimization, including developing strategic initiatives while making decisions to reflect positively on business well-being in alignment with vision, value, and goals.

         Added significant value to PHM by focusing on improving total revenue and RevPAR for Benchmark Hotels & Resorts.

         Continually drove results by focusing on local sales, quality assurance improvement, and key performance assessments.

         Successfully led The Nautical Beachfront Resort to total revenue of $4.3 million versus $4.1 million to budget and $3.6 million to last year, as well as June 2014 s Gross Operating Profit YTD actualized at $1.4 million versus 2013 s $1 million.

         Honored with Gold List / Top 50 Mainland Resorts (No. 45, Conde Nast Traveler) for Willows Lodge & Spa as General Manager, including achieving recognition as Top 100 Hotels in the USA and Canada (No. 12); Top 100 Hotels in the World (No. 80) by Travel + Leisure, World s Top Hotels; Resorts & Spas (Gold List, Zagat and Conde Nast Traveler); Best Hotels in the World (No. 145, Expedia Insiders Selection); and Top 15 Hotels in Washington State (WA CEO Magazine).

         Increased 2006 2007 s ADR for Ocean Key Resort & Spa to $350 an increase of $32 over 2005 as General Manager, along with achieving an 86.2% occupancy rate for the prestigious resort from a previous 84.7% occupancy rate in 2005.

         Earned Hotel of the Year award in 1993 for Sheraton Universal as Director of Group Sales for this top Starwood location.

The Nautical Beachfront Resort & Tivoli Lodge, Lake Havasu, AZ

Regional Managing Director (2016 Present)

         Maximize bottom-line performance for The Nautical Beachfront Resort and Tivoli Lodge via strategic verification and analysis of guest satisfaction and quality audit initiatives, including collaborating with General Managers and Regional Director of Sales and Revenue Management to initiate corrective action and develop short- / long-range growth plans.

         Develop and implement multi-year business and profitable growth strategies to deliver increased market share by managing financial performance; assessing economic factors, trends, and competitive strategy; and enhancing brand.

         Analyze and mitigate region-specific risk by monitoring internal / external risk opportunities, including developing and executing action plans, as well as developing, building support for, and implementing business plans and core practices.

         Demonstrate knowledge of key property-specific product and service quality standards, conduct ongoing evaluations to ensure compliance with Benchmark standards, and develop and leverage partnerships to achieve business objectives.

         Acquire competitive, regionally based talent in partnership with HR initiatives to attract and retain high-performing personnel, and train, coach, mentor, and manage direct reports while developing a cultivated management workforce.

The Nautical Beachfront Resort, Lake Havasu, AZ

General Manager (2013 2016)

         Utilized broad scope of industry knowledge toward directing forward-thinking resort operations with responsibilities for cross-functional operations, including human resources, guest / association satisfaction, financial performance, and sales revenue, as well as analyzing business results and working with teams to create key strategies to meet goals.

         Drove sales culture via active involvement in sales processes, including encouraging synergistic teams to develop revenue management strategies and coordinating aggressive goals that optimized property financial performance.

General Manager

         Strategically steered a top-performing team of 200 guest services employees for this premier Port Aransas beach resort with 210 beachfront condos on a 25-acre enclave, including achieving consistent customer feedback excellence.

         Directed all departments (e.g. front desk, housekeeping, transportation, sales, food / beverage, catering, engineering).

         Encouraged quality-centric recruiting, mentoring, and management of highly qualified hotel team members, along with planning and prioritizing daily tasks, appraising performance levels, and addressing complaints for quick resolution.

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General Manager

         Capitalized on the opportunity to direct this world-class, AAA Four-Diamond facility boasting of 173 guest rooms and suites to achieve $7.8 million in revenue, REVPAR of $123.53, ADR of $196.07, 63% occupancy, and 72% rooms profit.

         Managed restaurant and lounge that generated $3.2 million in total revenue and banquet / catering with $1.97 million, along with attaining current private spa membership at 427 to generate $1.64 million in revenue and 27% realized profit.

         Recruited, trained, mentored, and managed 225 employees to exceed core revenue and service targets and objectives.

         Prepared and managed budgets and forecasts, directed hotel actions to maximize profits, and increased service levels.

General Manager

         Led an 84-room property generating $12+ million in gross revenue, including directing professional team to attain 89% guest satisfaction scores (versus 85% in 2006), as well as staff satisfaction scores of 4.1 out of 5 (versus 3.2 in 2006).

General Manager

         Spearheaded oversight of this 4-star spa, 4-diamond restaurant, 100-room suite resort with gross revenue exceeding $16.7 million in 2006, including recruiting, training, mentoring, and managing a guest-focused team of 115 employees.

         Exhibited calm, competent demeanor under extreme emergency conditions caused by five hurricanes in two seasons, including managing property after severe damage and near destruction as a result of all extreme weather conditions.

         Directed emergency operations during lock-down mode at height of storm seasons to ensure staff and guest safety.

Director of Sales & Marketing

         Optimized operations by developing sales strategies and financial goals while creating results-oriented marketing and advertising plans for new direction of Noble House Hotels & Resorts, including managing a large-scale catering operations team, as well as exhibiting experience as an Interim General Manager for VP of Operations of Noble House.

Director of Sales

         Directed all sales initiatives, including creating sales / marketing programs, working with key accounts, administering budgets, training employees, and promoting synergistic sales competitions to motivate staff via recognition programs.

Director of Sales (1998 2000)

Sheraton Gateway LAX, Los Angeles, CA

         Led conceptualization, development, and measurement of critical goals designed to improve sales profitability, including consistently achieving 100% client satisfaction and YoY revenue increases across a top team of five managers.

Director of Convention Services & Catering | Department Head (1996 1998)

Sheraton Long Beach, Long Beach, CA

         Applied strong leadership talents toward directing a team of three catering managers to exceed goal of $4.9 million in food and beverage sales, along with directing three convention service managers managing a budget of $5.8 million.

Director of National Accounts (1994 1996)

ITT Sheraton Corporation, Los Angeles, CA

         Serviced accounts by conducting client need assessments to evaluate properties for business venues, and worked with the VP of National Accounts to approve product development, yield percentages, and corporate strategic planning.

Director of Group Sales (1991 1994)

Sheraton Universal, Los Angeles, CA

         Built relations with key California and East Coast markets while leading four sales managers with a goal of $12 million.

Board Member, Lake Havasu Rotary | Active Member, Meeting Professionals International

Board of Directors, Lake Havasu Convention Bureau | Board Member, Lake Havasu Hospitality Association