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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced operations and training professional with strong experience within a variety of industries along with a keen ability to lead others and increase operational efficiency. Experienced in developing in-depth product training, identifying training metrics, and creating resolutions to product related issues. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively managing high-level projects and fostering positive relationships with co-workers, clients, and members of executive management.
Key Competencies
|
Training & Development Conflict Management Presentation Development Time Management |
Complex Problem Solving Attention to Detail Project Management Six Sigma Green Belt |
Process Improvement Community Involvement Scheduling Team Leadership |
Professional Experience
Performance Bicycles, San Antonio, TX March 2015-Present
Distance Trainer/Ride Leader
Directly manage a variety of operational and logistical functions within a fast paced environment with a concentration on providing training to both beginner and intermediate level riders
Design training routines concentrated on routes ranging from 65 to 100 mile routes, coordinate weekly rides, and played a lead role in the promotion of cycling the greater San Antonio area
KCI Engineering, San Antonio, TX March 2009-February 2013
Service/CAPA/Sustaining Engineer
Coordinated several operational functions within the organization which included overseeing large-scale CAPA projects, identifying product failures, and developing unique solutions
Oversaw all field product maintenance with a focus on ensuring all procedures were adhered to, streamlined current processes in order to reduce product service work order rate, and provided product training
Utilized superior communication abilities in order to create comprehensive call intake scripts in addition to providing product related training
KCI Operations, San Antonio, TX March 2003-February 2009
Senior Operations Trainer
Designed and implemented comprehensive product training which required developing in-depth curriculum for each product line in addition to identifying training metrics
Maintained a keen knowledge of all products within the organization which included the electrical layout, component function, and component interaction
Played an integral role in the development of a repair training manual while simultaneously leading a product field improvement project
Recognized as Employee of the Year for the development and leadership of product improvement initiatives
Additional Experience Includes: Regional Operation Consultant (KCI, 1999-2003) and Service Consultant (KCI, 1996-1999)
Education/Certifications
Associate of Arts, Business Administration, San Antonio College, 2016
Certificates Include: Management (Texas A&M Corpus Christi), Certified Mediator (Texas A&M Corpus Christi), Conflict Resolution Specialist (Texas A&M Corpus Christi), Project Management (Texas A&M Corpus Christi), and Training Design and Presentation (The Training Clinic)
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