Results-driven, detail-oriented professional possessing a strong global business acumen, as well as exemplary account management, sales and solution development abilities.

         Dynamic interpersonal skills with a proven track record of rapidly establishing rapport and maintaining positive relationships with high-profile accounts.

         Completed extensive training and hands-on experience steering all project phases to an on-time completion.

         Streamlined process improvement initiatives regarding SOP and cash handling procedures to significantly increase efficiency, reduce branch loss and improve overall security.

         Conducted in-depth trend analysis on well renowned companies, including McDonald s, Starbucks, Walmart, Denny s and Family Dollar; appropriately addressed needs, identified gaps and recommended individualized solutions (Tellermate).

         Strategically maintained $2-3M annual revenue goal through federal contracts with Veteran s Health Administration; exceeded sales quota by $500k+ while maintaining 100% renewal of existing client licenses (Tellermate).

         Succeeded in directing a 6-week study of potential clients; developed Salesforce CRM questionnaire, built a high-performance team and ensured fulfillment of client requirements (Tellermate).

         Directed high-profile project with Service Food, Inc; successfully authored and delivered feasibility study / site assessment (IT Gurus).

         Collaborated extensively with Chief of Staff and Regional Director of Health Informatics VISN 7 on mobile EHR implementation and clinical note templates; strategically revived software package / handheld device equipment purchase (IT Gurus).

         Delivered highly informative formal boardroom presentation to SFI s executive, sales and finance teams; recommended innovative database cloud-based solutions (IT Gurus).

         Strategically opened lines of communication between medical college and 135 faculty Physician Practitioners (IT Gurus).

Tellermate UK, Alpharetta, GA 2016-2018

Sales Engineer / U.S. Pilot Manager

         Managed high-performance team of 7 staff members while simultaneously directing daily operations across 3 departments: sales, product management and marketing.

         Strategically identified client needs and developed solutions regarding cloud-based cash management products and services.

         Led national marketing / sales initiatives regarding multi-disciplinary treatment planning EMR application; devised strategic plans, conducted competitive analysis and implemented highly effective business development tactics.

         Utilized strong leadership skills to conduct in-depth training to significantly boost team performance.

         Developed highly strategic business case, detailed results and estimated return-on-investment documentation to executive team and stakeholders.

         Demonstrated a strong attention to detail while soliciting agreement of terms regarding a pilot and feasibility study.

IT Gurus of Atlanta, LLC, Atlanta, GA 2014-Present

Chief Business Development Officer / Capture Manager

         Fulfill critical leadership position responsible for directing day to day operations.

         Perform in-depth federal market trend research to remain up-to-date and formulate detailed business / revenue goals.

         Leverage industry expertise to make knowledge-based recommendations and develop innovative solutions.

         Utilize strong organizational abilities to gather client requirements and customize standardized communication practices.

The Training Associates 2012-2014

Training Professional and Learning Provider

         Leveraged strong leadership skills to conduct online and classroom training on various software applications, including MS Office Suite and MS SharePoint.

         Created highly engaging course content to substantially promote student growth and development.

         Demonstrated excellent interpersonal, organizational and analytical problem-solving abilities.

         Educated students on Primavera project management software.

Morehouse School of Medicine / Morehouse Medical Associates, Atlanta, GA 2011-2012

Program / Project Manager (Contractor)

         Demonstrated top-notch project management capabilities while steering all project phases to an on-time, within budget completion.

         Assumed critical role within an organization dedicated to improving health / well-being of individuals and communities.

Bachelor of Arts (B.A.), Drake University, Des Moines, Iowa

Project Management Courses Completed, Project Management Institute (PMI)

HCCS HIPAA Compliance Certificate

American Health Information Management Association (AHIMA) / Health Care Compliance Strategies

Certified in Health Care Compliance, Compliance Certification Board; 2012

Certificate of WESTLAW Proficiency, Advanced Legal Reading Research

Georgia Residential Mortgage Lending Certificate / Georgia Department of Banking and Finance

Complete Real Estate Buying Certificate / Buying Houses on Autopilot Complete

Georgia Notary Public, Gwinnett County

FHA Loss Mitigation Training / Certificate of Completion

U.S. Department of Housing and Urban Development

HUD s Loss Mitigation NSC Module Training

VA Cyber Security Awareness Certificate of Completion