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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx



Dynamic Administrative / Operations Leader who makes sound decisions to reflect positively on client and / or business goals in alignment with a company s vision. Top Performer who offers a proven record of solutions-centric critical thinking for insightful, change-driven results. Ambitious Self-Starter who rises above challenges to achieve winning outcomes, including quickly adapting to evolving scenarios and resolving in-depth issues. Excellent Communicator who develops synergistic, confidential relationships with decision-makers, teams, and clients, and who leads peers by example and with integrity in autonomous or collaborative work environments.


Professional Synopsis


Bethel New Life, Inc., Xxxxxx, XXXXXX 2010 Present


Financial Education & Housing Coordinator (2011 Present)

Capitalize on the opportunity to concurrently lead Education and Housing initiatives. Expertly conduct pre- and post-homeowners counseling, as well as foreclosure and mortgage modification counseling. Optimize administrative efficiency by managing reports for grant programs. Spearhead results-focused program marketing through Bethel New Life departments, local churches, and other institutions whxxxxxxe facxxxxxxitating financial education classes, coordinating and performing credit counseling sessions, and providing critical internal / external linkages for participants seeking additional information. Evaluate client needs, credit reports, and household budgets.


  Led step-by-step coaching to prepare clients to be mortgage-ready.

  Collaborated with numerous financial institutions to fulfxxxxxxl CRA initiatives.

  Created Financial Education Curriculum for the Entrepreneur Training Program.

  Planned and executed monthly free First Time Home Buyers Seminars at Malcolm X College.

  Objectively educated clients in identifying and modifying ineffective money management behaviors.


Financial Education Coordinator (2010 2011)

Led targeted coordination and delivery of 8-week financial education classes for Bethel s Smart Savers Program participants, including providing integral advisement and support on methods to improve credit. Customized financial literacy curriculum for the seamless delivery of Bethel s unique training programs.


  Initiated a detaxxxxxxed, comprehensive 90-day asset management report for CEO.

  Improved clients credit scores from 0 to 100+ points via collaborative coaching.

  Created and led seminars for Money Smart Week sponsored by the Federal Reserve Bank of Xxxxxx.


JP Morgan Chase, Inc., Xxxxxx, XXXXXX 2005 2009


Assistant Vice President Branch Manager

Mentored and managed 12 personal bankers and 5 tellers, including coaching staff to ensure smooth transition of new programs. Delivered excellence in customer service by instructing teams to suggest best products / services.


  Successfully passed comprehensive annual bank audits.

  Consistently achieved contest goals set by senior-level management.

  Partnered with NPOs to produce financial literacy workshops for diverse clientele.


Edible Bouquets, Inc., Xxxxxx, XXXXXX 2002 2006


Business Owner

Strategically steered small business start-up and successful operations, including preparing annual budgets and financial reports. Designed innovative marketing packages. Recruited, trained, and managed 5 bouquet designers.


  Designed customized merchandise for individual and commercial accounts.

  Generated a 50% growth in the customer base by implementing new marketing strategies.

  Profitably interfaced with customers and retaxxxxxx buyers to create and expedite business orders.


Education, Professional Development & Affxxxxxxiations


Bachelor of Arts in Photography University of Xxxxxx, Xxxxxx, XXXXXX


NeighborWorks America Certified Credit & Housing Counselor Training

Project Management Professional (PMP) Camp Project Management Professional (CPMP)

Credit Coaching Financial Management Homebuyers Education Methods Train the Trainer


Member, Sigma Gamma Rho Sorority, Inc. Graduate Chapter

Treasurer President, University Park Condominium Association

Member, Hyde Park Chamber of Commerce Member, Coalition for Community Banking


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