• Dynamic Retail Leader who makes decisions to reflect positively on high-end retail operations and new business development initiatives in alignment with a company s vision, value, and goals, and who works to attain a competitive advantage and generate robust growth via solutions-centric critical thinking talents for insightful, change-driven results.
• Visionary Professional who rises above core challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving scenarios to optimize resources and reach high profit and productivity levels, as well as independently resolving in-depth customer issues with tact and diplomacy to boost key retail success.
• Excellent Communicator who develops synergistic relationships with senior-level decision-makers, retail teams, brand professionals, and customers; who excels in fast-paced autonomous and collaborative work environments; and who leads peers by example and with integrity to inspire customer confidence and forge strong teamwork to meet objectives.

General Manager

• Capitalize on the opportunity to lead forward-thinking retail operations as the brand s ultimate ambassador serving in a leadership role and tasked with creating a highly productive environment to exceed sales and customer expectations.
• Ensure seamless operational processes by balancing staff priorities while driving strategic, operational, and leadership excellence with an authentic approach, and further translating the company s vision to resonate with the team.
• Demonstrate use of core systems and technologies, and manage inventory movement for accurate and timely processing of mark-downs, transfers and consolidations, receiving, and POS transactions.

  Expertly analyze, interpret, and apply data while identifying key issues to optimize business results.

  Build a world class retail team representative of the brand to take ownership of the customer experience.

  Contribute to the community to build brand awareness, generate new ideas, and apply an entrepreneurial spirit.

Selling Supervisor

• Strategically steered the start-up and successful operations of a busy Gucci boutique in Saks Fifth Avenue, including profitably operating the store with an approved sales plan and inventory budget, as well as assuring cycle counts, markdowns, transfers, receiving, and POS transactions were promptly handled to optimize operational performance.
• Built and sustained a highly productive sales staff by leading comprehensive training to meet Gucci and Saks standards.

  Successfully acquired company support to sell RTW to special clients in the Saks store.

  Personally represented new Gucci products during regularly scheduled Saks team meetings.

  Actively networked among other Gucci stores to transfer products and boost customer sales.

Owner

• Utilized broad scope of industry knowledge toward leading the start-up and successful operations of this popular business offering daily dog walks, puppy walks, off leash hikes, and overnights services, including recruiting and managing a team of 5 who were CPR-trained, bonded, insured, and members of the Pet Sitters Association.

  Served the Cape Ann area as the well-known, go-to Best Pet Care Brand.

  Focused on each individual client to cater services to meet needs and expectations.

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General Manager

• Maximized bottom-line performance by leading operations of this upscale, full-line high-end retailer, including recruiting, training, mentoring, and managing a team of 10 associates, as well as developing the growth of 2 managers.
• Spearheaded customer service-oriented sales management, strategic marketing, visual merchandising, and expense control efforts while driving business planning, policy / procedure administration, financial analysis, and HR / retention.

  Minimized loss while managing inventory and facilitating proactive risk management practices.

  Created an inclusive environment to lead to the promotion of two direct reports to manager roles.

  Generated $4 million in annual sales while leading teams in continuous achievement of organizational goals.

Men s Complex Manager

• Drove business growth by directing all facets of furnishings, jewelry, small leather goods, shoes, and luggage department operations, including recruiting, training, mentoring, and managing a details-oriented team of 15 sales associates focused on open communications, accountability, internal growth, and results rewards.
• Actively conducted reviews of key indicators and additional measurement tools as required.

  Optimized sales via assessment of assortment needs, presentation, and floor moves.

  Continually achieved profit plans, financial goals, and customer satisfaction objectives.

Manager Designer ￨ Couture

• Expertly collaborated among buyers to revitalize an entire department to reflect local clientele requests, including contributing sharp analytical abilities toward augmenting stock with selected couture goods from other top stores.
• Led targeted decision-making among a 12-member staff while meeting and / or exceeding the company s retail goals.

  Increased business 40% above plan to $5 million via strong recruitment, training, and positive reinforcement.

Men s Complex Manager

• Applied strong leadership talents toward managing $5+ million in sales for this fast-paced high-end retailer, including recruiting, training, mentoring, and managing a team of 12 associates in Polo / Ralph Lauren, jewelry, small leather goods, gifts, furnishings, and seasonal item store areas, as well as handling all payroll, inventory control, and auditing.

  Seamlessly relocated key departments to a new facility, and achieved 1995 Best of the Best company award.

General Manager

• Played a vital role in coordinating and managing the construction of a profit-generating, new 4,500-square-foot store based in Saint Maarten, including training, mentoring, and managing customer service-focused teams while ensuring employee policy met company guidelines, handling daily sales planning, and overseeing daily sales reports generation.
• Cost-effectively managed the purchasing of men s and women s clothing and accessories, along with operating the store within approved shipping / receiving initiatives and sales, payroll, generalized expenses, and inventory budgets.

  Generated $3+ million in sales shortly after new store start-up.

  Successfully trained sales staff to meet Polo standards for the new store.

  Returned to the U.S. after store start-up to manage the Men s Department in Boston.

Bachelor of Science in Special Education and Deaf Education University of Tennessee, Knoxville, TN