Administrative Operations ~ Office Management

  Business savvy leader, with vast experience in steering broad-scope operations spanning administrative, financial/budgeting, policies/procedures development, and process improvements, through human resources, sales, service, purchasing, and vendor relations

  Highly effective in analyzing/evaluating performance metrics and statistical information to define strategies for boosting operational and financial results; adept in developing forecasts/projections

  Motivating, hands-on manager who excels in recruiting, hiring, on-boarding, training, and building dynamic cross-functional teams

  Expertise in prioritizing, coordinating and managing projects/workflow to optimize productivity, efficiency and use of time and resources in achieving aggressive goals

PRET A MANGER-New York City  2015-Present General Manager, 2017-Current

  Promoted to steer full-scope business operations ranging from financial, administrative and human resources through procurement, sales and service

  Effectively develop and implement targeted staffing and operational plans to ensure achievement of business objectives

  Strategically create and administer budgets to maximize use of resources, control costs and optimize profits; additionally develop projections based on prior costs as well as analyze sales statistics to forecast, schedule and control labor costs

  Expertly recruit, interview, hire, orient, train, and develop staff; effectively schedule staff and provide motivating leadership as well as evaluate performance and address issues

  Actively manage vendor relationships; negotiate and facilitate purchases to maintain competitive edge across pricing, quality and service

Assistant General Manager; 2015-2017

  Collaborated with General Manager in planning short and long-term projects, budgets and expense controls along with schedules and manpower to maximize use of resources, meet operational objectives and optimize bottom-line profitability; broke sales record twice

  Improved key performance indicator levels by expertly evaluating trends/statistics and developing and implementing proactive process improvements

  Directly supervised staff and mentored in customer service, upselling and teamwork to boost performance

  Oversaw merchandise damage mitigation initiatives along with orders and manual backorders

  Promptly identified and reported equipment repair and maintenance needs

Bachelor of Liberal Arts, English and Childhood Education

City University of New York Hunter College

Public School Teacher initial Certificate

University of the State of New York Education Department