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Yyyyyy x. yyyyyy

2648 Dunbar Drive Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx



Dynamic Innovator and Social Learning Expert specializing in Learning Strategy, Governance, and Curriculum Management seeking growth-oriented role to maximize a company s success.


Profile of Qualifications


Learning Strategy Performance Consulting Social Learning Community Engagement

Role-Based Learning Paths Curriculum Design Accessibility Testing Learning Analytics

Team Building Training / Development Multimedia Development Courseware Development

Interactivity Programming Standards Implementation Knowledge Assessment Vendor Content

Instructional Design Requirements Gathering Task User Analysis Budget Control Negotiations


Creativity-focused, innovation-driven leader who offers proven experience in spearheading learning and development initiatives, including contributing talent in business process improvement, team building, social learning, systems governance, community engagement, and consulting. Top performer who excels in analyzing cutting-edge technologies to drive winning outcomes within highly competitive markets, including boasting of expertise with Cloud (SaaS). Excellent communicator who builds and sustains synergistic relationships with executives, technical peers, vendors, and end users; surpasses expectations in autonomous and collaborative environments; and actively leads teams by example and with integrity.


Selected Achievements


  Personally achieved 2013 s prestigious Learning 100% Award from ELearning! Magazine.

  Achieved several internal YOUDare and YOUDo awards between 2012 and 2014 for excellence in programs, process optimization, team building, and training / development.

  Recognized for job performance with Consulting Partners nomination of documentation set for 2002 s Society for Technical Communication (STC) competition.

  Led SAP Cloud Talent Success to be recognized as the #1 top-performing global learning organization ; this was granted to organizations for strong learning culture and innovation.

  Saved SAP $1+ million within only 1 year by eliminating unnecessary learning projects.

  Generated Learning for Good metrics in 1 quarter of 300 jobs created, 1,000 children given access to education, and training of 1,000+ young people to become active entrepreneurs.

  Generated lasting business for Consulting Partners with Kinko s, Inc. via identification of development opportunities beyond initial 2-week, 1-resource $5,000 project scope; ultimately earned Consulting Partners an estimated $100,000 per month from Kinko s.

  Gained 50%+ audience downloads and successful completions on Kinko s LMS (i.e. ExpressPay, Confidentiality WBT modules) from development of highly popular courses.

  Developed and investigated nexxus of curation, learning strategy, learning architecture, social learning, learning PM, and learning process to measure 70% on-the-job learning.

  Achieved a steady 17% member increase QOQ for LMS Admin professional community, including 352 members representing all admins at SAP with 39 fully engaged members.

  Grew the Content Owner professional community with a 47% member increase QOQ, including 195 members representing most content owners at SAP with 30 fully engaged.


Professional Experience


SAP (via SuccessFactors Acquisition) 2012 Present


Learning Strategy, Governance & Curriculum Manager

  Capitalize on the opportunity to lead forward-thinking strategic projects, including driving Learning Management System content cleanup and retirement, accessibility testing of learning assets, curriculum design, analytics, community engagement, and simple site maps, among others.


Yyyyyy x. yyyyyy Page Two (xxx-xxx-xxxx


SAP (via SuccessFactors Acquisition) (continued) 2012 Present


Learning Strategy, Governance & Curriculum Manager

  Direct a solutions-generating team of 7 consultants in actively exceeding core project objectives.

  Continually improve comprehensive business processes while working with colleagues to achieve goals, including researching and drafting strategies for Curriculum Strategy, Learning Culture, Content Architecture, Social Learning, Content Lifecycle, and Content Cleanup.


  Pioneered social learning at SAP in collaboration with support of dynamic colleagues.

  Designed award-winning program communities, including leading teams of up to 7 content development professionals for SuccessFactors Cloud (SaaS) product suite, and flipping classroom site for merging recruiting product sales teams and HRBP training.

  Invented a learning social responsibility process called Learning for Good where learners complete learning and earn shares to donate to elected charity of their choice.

  Created a role-based community on SAP Jam for instructional designers and developers, including news, resources, toolkit, training, forum, and other point-of-need resources.

  Created a secondary role-based community for LMS Administrator that included a Knowledge Base for administrator tasks in the SuccessFactors LMS.


Hewlett Packard 2011 2012


Curriculum Manager

  Strategically steered collaborations with other curriculum managers to create a work breakdown structure initially for a sales audience and later a larger pan-HP learning audience of 340,000+.

  Expertly analyzed an Account Chief Technology Officer audience using subject matter expert interviews, job description, competencies, and workflow, and designed supporting curriculum.

  Contributed talent in analyzing learner needs for an annual sales refresher training for internally certified sales leaders, and recommended relevant training and non-training learning solutions.


  Generated ideas with a top Learning Strategy team to innovative learning at HP.

  Continuously analyzed courses available to assess instructional soundness, and recommend key changes to objectives, evaluation methods, and / or instructional plans.


Samsung 2008 -2011


Senior Technical Training Course Developer

  Applied broad scope of industry knowledge toward using Articulate and QuizMaker to create web-based training for international call center agents on various topics (e.g. Bluetooth, GSM locks, proprietary software, soft skills, product liability), including training developers and providing management with recommendations regarding ADDIE, objectives, and results measurements.

  Demonstrated use of interviews, source materials, surveys, and data reporting to analyze, design, develop, implement, and evaluate each tier of the major call center agents training programs.

  Used SumTotal LMS to upload, assign, and assess learners progress through multi-format training.


  Designed ADDIE process in use at STA, and developed tools for use at each stage.

  Analyzed top-tier call center agent performance to draft task analyses and process flows.

  Directed instructor-led and web-based modality templates, evaluations, assessments, and performance support tools, including analysis, reports, and document designs.

  Shortened the development lifecycle without quality reduction by gathering source materials and reusable content into libraries which was instrumental in driving results.


CitiMortgage 2007 2008


Lead Instructional Designer

  Led targeted decision-making among a top-performing team of 3 instructional designers, including prioritizing resources, coordinating multiple projects, and mentoring valuable staff.


Yyyyyy x. yyyyyy Page Three (xxx-xxx-xxxx


CitiMortgage (continued) 2007 2008


Lead Instructional Designer

  Liaised among vendors while managing program, timeline scoping, and risk troubleshooting.


  Directed successful interdepartmental project teams.

  Designed and developed performance-based training materials.

  Collaborated creatively with vendors for best balance of internal and vendor resources.

  Delivered results-focused developmental guidance to non-traditional work teams who supported the department while it was understaffed to continue to exceed all objectives.


Ericsson, Inc. (aka Marconi Wireless) 2004 2007


Instructional Designer Course Developer

  Played a vital role in identifying, designing, and developing classes for 15 Planet EV-related topics while fostering close subject matter expert collaboration, including developing and maintained classroom training for cdma2000, GSM, W-CDMA, and cellular network technologies.

  Researched, contacted, reviewed, and analyzed various Learning Management Systems (LMSes) given Marconi Wireless requirements, and prepared a findings report to document key results.

  Developed standards and templates for instructor guides, participant guides, job aids, presentations, handouts, Gantt charts, analysis documents, design documents, findings reports, executive presentations, workflows, process flows, assessments, and assessment reporting efforts.

  Provided resource allocation, instructional design, and training development scoping critical recommendations for managers as needed while actively meeting or exceeding expectations.


  Designed and developed an associated course catalog.

  Pitched and implemented a first-ever assessment program.

  Designed a certification program and supporting assessments.

  Created and managed diverse departmental tools and references.


Consulting Partners, Inc. 1999 2000 2002 2004

Instructional Designer (2002 2004)

Verizon Kinko s (n/k/a FedEx) Yum! Brands

Course Developer Graphic Designer (1999 2000)

Bank One Telecommunications Technical School


Newton Consulting 2000 -2003

Project Manager Instructional Designer

Public-Sector Defense Industry Client


Virtual Village, Inc. 1997 1999

Multimedia Developer Course Developer


Education, Professional Development & Technical Summary


Bachelor of Arts in Literary Studies (Magna Cum Laude) University of Xxxxxx at Dallas


Fierce Conversations Situational Leadership Learning Program Management Certificate ATD

Member, American Society for Training & Development Member, CEB Member, Bersin by Deloitte


Macromedia Dreamweaver Director Flash Fireworks Planet EV TEMS Automatic MapInfo

Adobe Acrobat PageMaker FrameMaker Saba LMS HTML DHTML FTP PDF Publisher

Photoshop Premiere Corel PaintShop Pro Microsoft Office Project Visio FrontPage Distiller

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