- 1054 Taits Station Dr.1Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Human Resource Manager ▪ Retail Sales Manager

Qualifications Profile

    Self-assured and results-driven management professional with more than 31 years providing HR management in the U.S. Military, and almost 4 years overseeing customer service and sales management in the retail industry.

-    Proven dedication to process efficiencies in providing exceptional customer service, operations management, and personnel administration that create cost and quality service advantages in highly competitive markets.

-    Detail-oriented, with analytical and methodical thinking to resolve work and professional relationship issues.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.

Key Expertise

Sales Management

    Marketing & Sales (Trad. & Online)

    Retail Sales Management\

    Product Sales Presentations

    Customer Service Management

Business Operations Management

    Strategic Planning & Execution

    Asset & Merchandise Inventory Management

    Fiscal & Budget Management

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Profitability Management

    Project/Program Management

Administration

    Strategic Human Capital Planning & Execution

    Personnel Administration

    Labor Recruitment & Placement

    Conflict Resolution

    Policies & Regulatory Compliance

    Employee Relations Management

    Career Development

    Records & Document Management

Technical

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

Professional Experience

    Provided strategic and tactical directions in managing facility operations, overseeing asset and merchandise inventory control, ensuring asset protection, and driving shrink control and loss prevention.

    Drove membership and sales growth, improving financial performance, overseeing quality member service and safety, and upholding an open door inter-office communication, interacting with senior management and associates on issues in improving process efficiency and cost advantages in facility operations, merchandising and business direction.

    Ensured consistent compliance with relevant legal requirements, company policies, procedures, and regulations.

    Oversaw community involvement that enhanced company presence through high-visibility PR campaigns.

U.S. Army

    Managed recruitment functions, resolving issues with understaffing, mediating conflicts and disputes, administering disciplinary sanctions, and firing employees as needed.

    Collaborated with functional units to develop strategic human capital sourcing plans to address staff vacancies and attrition rates, screen and process new recruits, and provide direction in supervising and coordinating staff training and career development, as well as maintain industrial peace and harmonious labor relations.

    Executed bridging strategies between management and employees in resolving work-related problems.

    Assessed job markets to arrive at competitive compensation and benefits policies within legal parameters.

    Resolved employee relations issues such as harassment allegations and workplace grievances, among others.

    Managed daily operations, executing policies, standards, and performance metrics for process efficiencies, cost control, budget management, financial records management and reporting, and personnel administration.

    Directed and evaluated line personnel performance, including support staff engaged in administering academic departments and alumni organizations.

    Conducted operations analysis and related research that ensured continuous improvements in work quality, productivity levels, and employment satisfaction.

    Managed continuing staff development in technical and behavioral competencies, evaluating training needs to plan and develop responsive training programs, harnessing multimedia technologies and proven pedagogies in classroom and field instructions for scheduled training courses, conducting workshops, seminars and conferences, and producing training manuals and other educational materials.

- 1054 Taits Station Dr.1Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

    Monitored training participants, providing guidance needed to address performance issues and skills improvement.

    Conducted on-the-job counseling to assist employees overcome personal, social, and behavioral issues affecting their job performance situations.

    Conferred with management in identifying competency improvement areas, conducting surveys and interviews that identified critical training needs, planning and executing educational programs, and evaluating training outcomes for further refinements or improvements.

Education & Credentials

    M.B.A in HR Management, TRIDENT UNIVERSITY Cypress, CA

    B.S. in Liberal Studies, EXCELSIOR COLLEGE Albany, NY

    A.A. S. in General Education, TROY STATE UNIVERSITY Troy, AL

Professional Training & Certifications

    University Humane Resource / U.S. Army Sergeant Major Academy Class 1958

    Staff and Facility School, U.S. Army, Fort Bliss, TX