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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● (xxx-xxx-xxxx ●


Senior-level Network & Voice IT Professional

Enterprise Networking ~ Telecommunications ~ Cisco Technologies




         Significant networking expertise including hardware, software, platforms, VoIP, FTP, SSH, SSL, TCP/IP, SIP, IP, routing protocols, and network/port configurations.

         Expert at configuring and maintaining routers, switches, and wireless devices used by VoIP and collaboration platforms.

         Well-versed in access control lists (standard, extended, named, dynamic, and reflexive).

         Sound abilities in leading teams in meeting demanding deadlines within fast-paced and high-growth environments.

         Adept at workflow optimization and standardizing procedures to eliminate unproductive processes.

         Substantial experience in network security including threat & vulnerability analysis, malware and intrusion prevention, risk management, and security strategy.

         Skilled in applying disaster recovery strategies to preserve business-critical information.


Professional Experience


Bed Bath and Beyond, 2008 to Present

Network and Voice Communications Systems Specialist

         Deliver sophisticated VoIP and telephony support and service via escalated tier ticketing system as member of Voice and Collaboration Communications team in corporate office.

         Plan, coordinate, direct, and document corporate-wide projects for offices, warehouses, call centers, and associated speciality stores.


Voice & Network Collaboration Communications

         Demonstrated proficiency in Cisco VoIP analytical technical support, Cisco VoIP service/repair support, and Cisco VoIP and CME/SIP conversions.


Senior Voice Communications Analyst

         Promoted from initial role as Voice Communications Analyst and tasked with seamlessly executing Cisco VoIP corporate conversions, Cisco VoIP warehouse conversions, and Cisco VoIP call center conversions.

         Helmed major telecom infrastructure projects including upgrades, break/fix initiatives and repairs, and delegated tasks to team members.

         Advised and assisted staff in installing phone systems including setting up voicemail boxes, auto-attendants, attendant console, dialing plans, circuit information, telephone features, moves, adds, changes, and user extensions.


Bristol-Myers Squibb, 2007

Information Management Associate

         Orchestrated multiple levels of technical support in corporate environment via phone, deskside, and ticketing systems.

         Expertly leveraged troubleshooting and diagnostic skills to support and resolve issues spanning LAN/WAN, desktops, and software such as Lotus Notes, email programs, call tracking applications, and ticketing tools.





Yyyyyy x. yyyyyy Page 2 of 2


Vonage, 2006 to 2007

Technical Support Agent

         Delivered timely and accurate technical support for company s cutting-edge Avaya systems and VoIP networks and network functions.

         Identified and recommended strategies to support organizational growth and capitalize on emerging technologies.


Cingular Wireless, 2006 to 2007

Team Manager

         Coached, mentored, motivated, and supervised cohesive and high-performing team of 20 in swiftly resolving device and network solutions for Enterprise Business customers.

         Strategically assessed, responded to, and resolved escalated calls to meet or exceed rigorous standards for customer satisfaction.

         Generated reports to illustrate and track key metrics such as agent performance.


Enterprise Data Help Desk / Advanced Network Services

         Delivered advanced client service and support via telephone, desktop, email, and help desk applications (e.g. Remedy, Citrix, Centrex, Data Tracker, Care, Telegence, Dashboard, Command Prompt and Primus) to maximize first-call resolution for all end users.


Education & Credentials


Bachelor of Applied Business

Rutgers University, New Brunswick, NJ


Bachelor of Applied Science, Network Communications Management

DeVry University of Technology, North Brunswick, NJ


Associate of Applied Science, Computer Information Systems

DeVry University of Technology, North Brunswick, NJ


Cisco certifications:





PBX, Siemens, Cisco Call Manager, Cisco Unity, Call Manager Express, Avaya, Toshiba, NEC, PRIs, IPCC, Flexpath, T1s, ISDN, Verizon, AT&T, Spectralink, MuZak, Cisco Enterprise Networking, Eigrp, OSPF/BGP, Microsoft Office Suite (Word, PowerPoint, Excel, Access, Outlook, Publisher, Visio), Lotus Notes, Cisco UCCX, UCCE, CUCM, CME, Verizon Enterprise, Opsware, Infoblox, FTP, SSH, TCP/IP, VoIP, SIP, IP, VPN, PIX Firewall, Cisco IOS, Unix, Linux, Windows, Mac, Remedy, Citrix, Centrex, Data Tracker, Telegence, Dashboard, Command Prompt, Primus, Metatools, Over the Air, Windows 2003 Server, Same Time, Thunderbird, Documentum, mobile wireless devices




Member, IEEE (Institute of Electrical and Electronics Engineers)


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