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Yyyyyy x. yyyyyy
( (xxx-xxx-xxxx * abc@xyz.com
Accounts Receivable/Collections Manager
Qualifications Profile
Self-assured and results-driven management professional with more than 15 years providing high-performance account receivables collection, operations management, HR support, and customer service in the banking and finance sectors.
- Proven dedication to process efficiencies in providing financial decision support service that enable the business to drive operational excellence using accurate and detailed business performance data, while creating incremental revenue streams from monetizing delinquent and inactive accounts with overdue receivables.
- Detail-oriented, analytical and methodical with critical thinking to resolve professional relationship and complex work issues even under stress.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.
Key Expertise
Sales B2B/B2C Sales Support
Multiple Account Management
Customer Service Management
Business Operations Management
Planning & Execution
Relationship Management (Clients, Stakeholders, Public, & Suppliers)
Project/Program Management
Financial
Full-Cycle Corporate Accounting
Internal Audit & Control
Credit & Collection
Bankruptcy and Foreclosures
Payables and Receivables
Financial Risk Management
Debt Management
Administration
Policies & Regulatory Compliance (i.e. FDCPA, SEC, SOX, etc.)
Staff Supervision & Training
Office & Staff Administration
Records & Document Management
Technical
Apps: Aspect Dialer, Global Connect , Call Miner, & Latitude Collection Software
Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)
Professional Experience
Global Credit; Collections Corp. Chicago, IL
Collections Manager
Provide tactical directions and leadership in managing daily performance and training of collections representatives, maximizing collection productivity and revenue potential through continuous staff development.
Supervise the collection s team, ensuring compliance with policies, procedures, including government and accepted industry practices and regulations.
Build sustainable professional relationships with clients through outstanding client service and call calibrations.
Collaborate with Quality Assurance in all areas of client audit.
Provide HR support in talent sourcing, recruitment and development, executing training programs that boost staff performance and knowledge that ensure compliance with policies, procedures, performance standards, and industry/government regulations such as the FDCPA policies.
Van Ru Ÿ Park Ridge, IL
Collections Representative
Supervised up to 30 collections representative for a large call center collecting for financial institutions in pursuing debt settlement of delinquent credit card holders and judgment accounts as well as for government student loans.
Ensured compliance with state and federal laws as well as accepted industry practices in receivables collections.
Evaluated risks and provided recommendations to corporate clients on pursuing legal action for garnishment and or judgments on delinquent accounts.
Education & Credentials
WILFRED ACADEMY OF COSMETOLOGY
Awards & Recognition
Manager of the Year Awards for 2 consecutive years, in recognition of managerial skills and top revenue collected
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